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“Horrible!” 1 of 5 stars
Review of Econo Lodge Airport

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Econo Lodge Airport
Ranked #86 of 94 Hotels in Louisville
Indianapolis, Indiana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Horrible!”
1 of 5 stars Reviewed June 25, 2014

Had an awful experience here! Our room wasn't cleaned! Dirty sheets and cigarette burns in a non smoking room... The shower was disgusting! Manager was extremely rude to us after we complained... I will never stay at an Econolodge ever again!

  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Jess W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econoky120, General Manager at Econo Lodge Airport, responded to this review, July 3, 2014
thank you for your resent stay at our hotel econo lodge airpot. I am concerned about problem you experienced at our hotel during your recent visit. I am writing to thank you for taking the time to bring this matter to our attention.

please accept my sincere apology. we assured that the issues you've raised have been addressed, and the appropriate action has been taken.

we look forward to serving your future lodging needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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40 reviews from our community

Traveler rating
    8
    11
    7
    4
    10
See reviews for
9
9
4
12
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Manchester, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 4, 2014

I have stayed here several time over the years, everyone always friendly,the rooms are clean,
and had a good stay,This hotel is close to a lot of good restaurants and not far from the airport
would recommend to everyone

Room Tip: i have stayed in a few different rooms they are always quiet.
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank comet654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econoky120, General Manager at Econo Lodge Airport, responded to this review, June 5, 2014
Thank you for taking time to let us know about your recent stay. It is always nice to hear from our guests. We value their opinions and suggestions. We look forward to your next visit so we may thank you in person.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 26, 2014 via mobile

Both beds in the room had bed bugs! Manager was very rude and starting yelling at me when I complained. We booked the room for 2 nights and discovered the bugs the next morning. He Refused to refund 2nd nights stay. Called choicehotels.com to file a complaint. Horrible experience.

Stayed February 2014
Helpful?
5 Thank Proctor3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econoky120, General Manager at Econo Lodge Airport, responded to this review, June 3, 2014
Dear Proctor3
I want to apologize for the experience you had at our hotel. Our number one concern is the safety and comfort of our guests. I want to assure you that we take all complaints, especially regarding bedbugs, very seriously and immediately had your room professionally inspected by Mr. Pest Control company of Louisville, KY. I am happy to report that there were no bedbugs found in the room you stayed and would be happy to share this report with you. Please accept my apologies, we want to ensure all our guests are happy and have an exceptional stay. Please feel free to contact me directly at the hotel so that we may try to come to a mutually acceptable resolution.

Sincerely,
Jay Patel
General Manager
Econo Lodge, Louisville, KY
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 5, 2013

This was our first time staying at any econo lodge. This place is very convieniently located and the people who work there are very friendly. The male who was at desk helped us with changing our room as first room was far from front door and we had lot of stuff. He also helped us with nearby attractions. Breakfast room is little small but nice breakfast.

Room Tip: The male at desk is very helping and friendly so ask for him if yo have any problems.
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Bhavesh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed September 25, 2013

We stayed one night here. The person on the reception was very friendly. The rooms are old but ours was clean. The breakfast was not too bad and as I mentioned for this price the overall stay was fair! I have stayed in better places before, however what do you expect for this price?

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Uli S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 31, 2013 via mobile

My husband an I got cought in a thunderstorm so we pulled off the hwy. And rented a room @ Econo Lodge $65 went up to room 212 pulled back the sheets , for one they were dirty had hair all over them some sort of stain also . BED BUGS crawling on the pillows . After taking pictures folded them up in a piece of paper and took them to front desk . The desk clerk was rude she never once apologized for our inconvenience we asked for a refund and she said she's not a manager she couldn't refund anything . She gave us no information on how to contact the "manager" offered us no help in solving this matter whatsoever she said she is not telling us anything because we have smartphones and thought we were recording her , all she would say or could say was she is not responsible . It was a nightmare and we would just like to warn unsuspecting travelers not to stay at Econo Lodge on Preston Hwy. Louisville Kentucky. Very disgusting place and staff. SMH!!!!!!

  • Stayed September 2013
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank smithgirl1124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dothan, Alabama
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 14, 2013

The lady that checked us in was rude! She wouldnt honor the price that was listed online and actually charged us $10 more. That was ok as we were driving north to see family so we didnt really have time to waste over $10. The wifi was spotty. Breakfast was decent for the price. I guess Id rate it better if the lady was nicer. Room was fairly clean though.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Darryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Econo Lodge Airport

Property: Econo Lodge Airport
Address: 6109 Preston Hwy, Louisville, KY 40219-1319
Phone Number:
Location: United States > Kentucky > Louisville > South Side
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #86 of 94 Hotels in Louisville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge Airport 2*
Number of rooms: 36
Reservation Options:
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Also Known As:
Econo Lodge Louisville
Louisville Econo Lodge

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