I booked via choicehotels.com because it was a decent rate. When we arrived, we found out there was no elevator! I had a handicapped guest with me. No where on the site did it say "no elevator available". There was a "jacuzzi" room available on the lower level but the clerk would not move me to that room for the same rate I booked. It was going to be double the amount because of the jacuzzi!
I couldn't get a refund even though the accommodations did not work for us. That made me mad too. A military individual was looking for a room that night as well. I was going to sell her my room but the clerk wouldn't change the reservation. She also quoted the military rate higher than the internet rate I booked at. The sweet military person helped us upstairs and then booked herself a room at a different hotel.
We stayed one night since we were trapped. We moved to Red Roof Inn on Preston and had a great experience there. Will never stay at Econo Lodge again. Not only were they unhelpful to me, they were unhelpful to our military personnel. That's unacceptable.
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- Also Known As:
- Econo Lodge Louisville
- Louisville Econo Lodge