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“Very Nice @ Convenient” 4 of 5 stars
Review of Courtyard Louisville Airport

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Courtyard Louisville Airport
3.0 of 5 Hotel   |   819 Phillips Lane, Louisville, KY 40209 (South Side)   |  
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Ranked #45 of 94 Hotels in Louisville
Certificate of Excellence
Jasper
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Very Nice @ Convenient”
4 of 5 stars Reviewed August 19, 2014

This hotel is so Conveniently located to the fairgrounds ! we were going to freedom hall for a concert and it is a very nice safe walk there from this hotel.
The shuttle will take you to surrounding restaurants or other places if needed.
The only thing was they charge for the buffet breakfast which they have the same thing on it that is continental in most hotels. but the coffee is complimentary ! .
The bed was one of the most comfortable bed i have ever slept in !!!

  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank pambickerest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, General Manager at Courtyard Louisville Airport, responded to this review, August 21, 2014
Thanks for sharing your thoughts. We appreciate you choosing to stay with us and are glad that you enjoyed it. We are happy that you took advantage of our complimentary shuttle and that all worked out well. We hope to see you back again on your next visit to the Derby City!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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194 reviews from our community

Traveler rating
    78
    62
    31
    12
    11
See reviews for
55
32
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68
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
Lawrenceville, New Jersey
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 28, 2014

So in terms of location, you are right next to the airport. It is not incredibly close to downtown. We had an issue with checking in a little early. When your flight gets in at noon and you haven't slept since 3:00 AM, the last thing you want to do is be told your room isn't ready by noon. Being from NJ I have always been able to check in early, so being told to come back in 3 hours was not what I wanted to hear. Other than that, the staff was friendly and the hotel seemed clean and taken care of. If you are just there for a night and need a place to stay you are fine. If you are trying to experience the nightlife in Louisville, get something closer to downtown.

Room Tip: Back side of hotel faces an abandoned parking lot with an amusement park behind that. This might mak...
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  • Stayed July 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Service
Helpful?
1 Thank bigsun5069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, General Manager at Courtyard Louisville Airport, responded to this review, July 29, 2014
Thank you for staying with us and for taking a moment to share your experience. I am happy to hear that you enjoyed your stay overall. Please forgive us for the difficulty upon arrival. We do try our best to have rooms ready early whenever possible. We love our convenient location to the airport and ability to shuttle our guests throughout the area including Churchill Downs, U of L and more. We hope that you may choose to stay with us again on your next visit to the Derby City!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Algonquin, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 22, 2014

The staff is so nice and they will go out of there way to please their guests. We did not have a car but wanted to go out for dinner. They help suggest a place, dropped us off and then told us to call when we were done to pick us up. Then was surprised when we went to tip and even said it was not necessary. So nice......

  • Stayed December 2013, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Sherry063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, General Manager at Courtyard Louisville Airport, responded to this review, July 25, 2014
Thanks for the great 5-star review! I am very proud of our team and their dedication to service, and I'm glad to see that this was evident during your stay. We hope to see you back again on your next trip to the Derby City. Thank you for choosing to stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 14, 2014

The Front Desk and Housekeeping staff were excellent. I had some concern about bed size when we checked in. The room was listed as King and the beds I thought were closer to Queen. I am 6’5” 300 plus pounds, and my wife is also very tall. I spoke with the front desk staff; and without blinking an eye they upgraded us to suite which I thought was just fantastic.The front desk staff also helped my wife with her costume for the fest by providing some copies and logistical help. The Housekeepers made the suite shine, and were extremely friendly. Great Service for a good price. Great Staff. Nice hotel!!! Staying in the middle of summer the air conditioning worked exceptionally well. I like it cold when I sleep and that happened.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Winston K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, General Manager at Courtyard Louisville Airport, responded to this review, July 17, 2014
We are delighted to hear that you had an excellent stay with us! Thank you for choosing our hotel and for taking a moment to provide your feedback. Exceptional service is what our hotel, and all of Marriott, is all about and we are glad that this shined through during your visit. Lebowski Fest is always a great event and we can't wait to see you and all the other "Dudes" back again next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
6 reviews
4 of 5 stars Reviewed July 7, 2014

They did't not have free breakfast it cost 11.95 plus tax. It would be better if it had a larger outdoor pool. Theirs is very small and indoors.This hotel is impossible to find.Staff was friendly, the room was clean bright and had a wonderful bed.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mslady_1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, General Manager at Courtyard Louisville Airport, responded to this review, July 17, 2014
Thank you for staying with us and for taking a moment to write a review. We are so glad that you enjoyed the room and our team. I am sorry to hear that you had a tough time finding the hotel. It can be a little tough the first time around, but hopefully now it will be easy for you to return on your next trip to the area.

Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 30, 2014

We arrived at Courtyard Louisville Airport Saturday June 21st. We were met by such cordial staff and made to feel like family. The pool was great and the room was clean bright and had a wonderful bed. Our room was right at the elevator and yet we never heard a sound from it. I would return without a thought of staying anywhere else.

Room Tip: Wonderful view out the back windows of the theme park.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, General Manager at Courtyard Louisville Airport, responded to this review, July 1, 2014
We appreciate you choosing to stay with us and for taking the time to share this great review! We are proud of our hotel and the team who works hard every day to provide a great stay. I agree that the theme park adds a nice view along with the Louisville skyline in the background. Thanks again for staying and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake City, Florida
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 30, 2014

I cannot say enough good things about my experience at this hotel. We stayed for a week in June with USTA National competition, so the hotel was full of patents and young kids through teens. Reasonable rates but customer service was priceless. . Staff was friendly, called us by name, went the extra step on several requests, and handled the chaos very well.
Rooms are clean and spacious and we upgraded to a suite. Beds and pillows were comfortable.

The only thing I can think of to make it better would be a larger outdoor pool. Theirs is very small and indoors.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank pnatalie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, General Manager at Courtyard Louisville Airport, responded to this review, July 1, 2014
Thank you for the fantastic review! It was our pleasure to host such great people throughout that event. We strive to provide a fantastic experience for all of our guests and are very happy that you enjoyed your stay. We hope to see you back again on your next trip to the Derby City!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Louisville Airport

Property: Courtyard Louisville Airport
Address: 819 Phillips Lane, Louisville, KY 40209
Location: United States > Kentucky > Louisville > South Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #45 of 94 Hotels in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Louisville Airport 3*
Number of rooms: 144
Reservation Options:
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Also Known As:
Courtyard By Marriott Louisville Airport Hotel Louisville
Louisville Marriott
Louisville Courtyard

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