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“Caution, Do Not Stay”

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Holiday Inn Express Louisville Northeast
Ranked #68 of 97 Hotels in Louisville
stklou
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Caution, Do Not Stay”
Reviewed March 15, 2008

Be aware, hotel management is unethical and unprofessional. Charge in full for 13 rooms for 2 nights for an athletic event that was canceled due to 10 inches of snow. Lied about event not being canceled and other teams staying at property. Spoke to other Holiday Inn properties about their policies and everyone refunded or did not charge for teams that canceled due to weather. Management was very rude, unethical and unprofessional.

Do not stay here!

Stayed March 2008
Helpful?
4 Thank stklou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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112 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Mt. Sterling, KY
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 18, 2007

Everything was nice about this property. The room was clean, the breakfast was good (minus the dry biscuits), the pool was clean, and the employees were nice. When I booked my room, it didn't mention the refrigerator or microwave so that was a pleasant surprise. I recommend this to others!

  • Liked — Comfort of the room (4 pillows per bed with a comfortable mattress).
  • Disliked — Nothing.
  • Stayed October 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank Jabo79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, MI
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 26, 2006

Great location for shopping and restaurants in the area are plentiful. The facility is clean, well appointed, and the property is very well maintained. The staff is friendly and helpful. The breakfasts are great and the cinnamon rolls are just the best. The decor in the rooms is contemporary and very attractive. The king bed is huge and comfortable, though the plastic-backed mattress cover makes an odd crunching noise when you move around in bed. Nice big bathroom, good showerhead, and the curved shower curtain rod provides unmatched shoulder room.

But if you have anyone in the rooms adjacent to you, forget about your privacy and good luck getting a good night's sleep. Telephone conversations might as well be on a party line and television viewing in the adjacent rooms is evident, even at reduced volumes. I'd go back only with a guarantee that no one would be in the rooms next to me.

It's a shame they omitted the insulation in the walls between rooms. Otherwise, it would be an exceptional place to stay.

  • Stayed May 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
467 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 482 helpful votes
Reviewed June 18, 2005

Clean, quiet, comfortable and ultra-convenient. Right next door to I-265 and can get to downtown, museums and riverfront in 15 minutes. Not only that but have great shopping areas right around the area, so don't have to go far for that.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hatlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 2, 2004

The Holiday Inn Express had a Business center where you could use their computer anytime. Since I did not have my computer with me, this was a nice plus. The rooms were nice and location to Springhurst and Summit centers was excellent. Convenient to the big Ford plant. Nice area to walk or jog in. Restuarants to not miss: Raffertys in the Summit and CHeddars in the Springhurst Center. Max and Erma's was popular with children. O'Charleys is also a nice resturant but it is located in may more cities than Raffertys and Cheddars. Try them first.

Helpful?
3 Thank Donie1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnex1, Manager at Holiday Inn Express Louisville Northeast, responded to this review, January 9, 2012
we thank you for staying with us comment like these gives us the motivation to do more for our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Louisville Northeast

Property: Holiday Inn Express Louisville Northeast
Address: 3711 Chamberlain Ln, Louisville, KY 40241-2001
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #68 of 97 Hotels in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Louisville Northeast 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Holiday Inn Express Louisville East is located off of I-265 exit-32, on Chamberlain Lane & Westport Road interchange, where our guests find Consistent Quality Service. We offer complimentary Deluxe Continental Breakfast with Hot Items, Heated Indoor Pool, Whirlpool, Fitness Center, Meeting facility up to 40 people. Convenient access to Ford Plant, local shopping, dining, area businesses & Churchill Downs, home of the Kentucky Derby.With our 100% satisfaction guarantee & Priority Club Rewards, is the right hotel for all your business & leisure needs. We are just minutes from Downtown Louisville, 4th Street Live, HorseShoe Riverboat Casino, Kentucky Fair and Exposition Center, Cardinal Stadium, University of Louisville Campus, E. P. Tom Sawyer Park, Six Flags Kentucky Kingdom, and Louisville International Airport, Airport Code SDF. Whether in town for business or pleasure we can meet and exceed your needs. With our central convenient location, your just minutes from restaurants and entertainment. We offer Complimentary High Speed Wired & Wireless Internet Access in Rooms, Lobby, Meeting Room, Breakfast Area & Business Center. ... more   less 
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Also Known As:
Holiday Inn Express Louisville i-265 East Hotel Louisville
Louisville Holiday Inn
Holiday Inn Louisville

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