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“Awesome Staff-Comfortable Room”

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Country Inn & Suites By Carlson, Louisville East
Ranked #48 of 97 Hotels in Louisville
Reviewed June 29, 2013

My family stayed for 3 nights and were very pleased with the service of the employees, from the breakfast worker to the front counter. Roni gave us soo many helpful areas to visit and inside info, it was great. The King suite room was very comfortable, even though the hotel is right next to the Interstate it was very quiet. The pool was warm ( my wife enjoyed that !), breakfast was very good. I loved that oatmeal and fruits were available along with the sausage,biscuits, waffles, and yogurt. My kids enjoyed the variety too. ( that's a plus). The hotel was very clean and parking was very easy with the drive up with roof- was great when loading up in the rain. To be fair, I have to point out the bad also. The hair dryer had someones very long hairs on it, stuck in the back of the blower I presumed they were human hairs unless Sasquatch had stayed recently.( this was pointed out by my wife before use). I had to remove several hairs from the screen. And the toilet was very temperamental, it became a joke if the user was making the rude noise or was it the actual toilet flush, when it did flush correctly ( use your imagination on the sound). Overall good stay

  • Stayed: June 2013, traveled with family
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Thank fishhead101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Louisville East, responded to this reviewResponded July 1, 2013

Dear fishhead101,

Thank you for telling us about your stay with us. We are so glad that you and your family stayed with us. We are so glad that we could accommodate you. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We will pass your feedback on to our staff. Thank you for your feedback regarding the bathroom in your room. We are sorry for any inconvenience that you were caused. We value all guest feedback. It allows us to make the necessary changes that need to be made to make the hotel better. Thank you so much for your time. We hope that you and your family will consider us again in the future.

Sincerely,
Country Inn & Suites Louisville East

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Reviews (325)
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256 - 262 of 325 reviews

Reviewed June 29, 2013

Summary: Very nice place to stay. Reception and guest staff are very friendly and helpful. Nice location just outside of downtown Louisville. Cookies on arrival!! :) Can definitely recommend this property. Outstanding value for the dollar. If you are looking for a clean, quite, well kept place to stay with a great breakfast...this is the place!

Room: Very clean, beds clean and comfortable. Found the rooms to be much larger than other motels in this same price range. Carpet was clean, rooms were well decorated.

Bathroom: Very Clean, showed a little age. Towel rack in bathroom was quite rusty (#307), some tiles showing wear around edge of bathroom. For a property in this price range - it was much nicer than others.

Overall Facility: Clean, well kept, pleasant, nice location, kid friendly. Had a mini "library" for borrowing books. This was very nice.

Pool / Workout Room: Pool was crystal clear, hot tub same. Workout room was very clean, nice, and well equipped.

Breakfast: Very nice selection of Eggs, Biscuits, Gravy, Mixed Fruit Salad, Oatmeal, selection of cereals, fresh waffles, and a very nice, well kept breakfast room with seating for 30.

  • Stayed: June 2013, traveled on business
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1  Thank TDABusinessTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Louisville East, responded to this reviewResponded July 1, 2013

Dear TDABusinessTravel,

Thank you for telling us about your stay with us. We appreciate all of your feedback about the hotel. We have passed your comments and concerns on to our staff. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Country Inn & Suites Louisville East

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Reviewed June 28, 2013

As our final stop on our trip we were thrilled to find a brand we were familiar with in an easy location. The kids loved the pool, my husband enjoyed the easy access to restaurants for dinner, I personally enjoyed the comfortable beds after yet another long car ride. The hotel was clean and well maintained. We would recommend it to anyone.

Stayed: June 2013, traveled with family
Thank Sandy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Owner at Country Inn & Suites By Carlson, Louisville East, responded to this reviewResponded July 1, 2013

Dear Sandy R,

Thank you for telling us about your stay with us. We really appreciate your feedback. We hope that you and your family enjoyed your time in Louisville. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your feedback. We hope to see you again in the future.

Sincerely,
Country Inn & Suites Louisville East

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Reviewed May 31, 2013

We spent Memorial Day weekend in Louisville and it was just terrific. Weather great and lots to do. We stayed here because I was able to use Club Carlson points, I usually stay at Radissons so I was unclear what to expect. What a terrific value! Very clean and quiet, despite being very close to the interstate. We slept like rocks in the bed, which was nice because we were there to relax. Just very comfortable, wi-fi worked well and the breakfast included waffles, sausage, fruit salad and several breads. Only complaint: VERY weak coffee!

  • Stayed: May 2013, traveled as a couple
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Thank shelandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Louisville East, responded to this reviewResponded June 10, 2013

Dear shelandi,

Thank you for telling us about your stay. We really appreciate your feedback. We hope that you enjoyed your memorial day weekend. We use all guest feedback to make the necessary changes to the hotel to make it better for future guests to the hotel. Thank you so much for your time. We hope that you will visit us again inn the future.

Sincerely, ;
Country Inn & Suites Louisville East

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Reviewed May 26, 2013

We were very pleased with our stay here. The rooms are very large and clean, the pool is well maintained, and the breakfast area is well stocked and very clean. The staff are extremely helpful and friendly, and the location is very convenient, right off the highway and in walking distance to some dining options, which is nice after a whole day of car travel. The beds were comfortable, and the pool area was well stocked with towels. We had two adults and two children in our room, and had plenty of space to be comfortable. We will definitely stay here again.

  • Stayed: May 2013, traveled with family
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Thank FourBeavers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Louisville East, responded to this reviewResponded May 30, 2013

Dear Four Beavers,

Thank you for telling us about your stay. We really appreciate all of your comments. We hope that you and your family enjoyed your time in Louisville. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope to see you again in the future.

Sincerely,

Country Inn & Suites Louisville East

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Reviewed May 17, 2013

We have stayed at Country Inns before , no problems with the chain. Our stay here was part of a "Kentucky Derby Experiance three night package" W did stay the night before and the night after for a total of five nights. In looking at map info, we decided to rent a car to get to restruants in the area. After staying there , there are plenty of food places around if you can walk a little. (We can't because of a physical handicap). Sevral calls to the man on the front desk guided us in from the airport. Normally about 25 minutes, a hour and a half if your lost and calling for directions. We pulled in to the motel about midnight. They were working on the front entrance and we had to park away from the main door. After checking in , the young man working the desk, took the cart away from me and took our luggage to the room . He refused a tip! All the people who work here are great and seem to like thier job. I can only remember one name right now, Robert. I need to wiegh myself every morning due a medical and medicine routine. There was no scale in the fitness room, two employee's offered to bring one in from thier home for me to use! Most of the time we were in Louisville, we were at the racetrack and very busy with the things the package deal included. Our two free days we did use the heated indooor pool. We were the only ones in there! It is a quiet, clean well run place. The hotel was booked full with the Kentucky Derby Package. Everyone left the hotel at 9:00 AM each morning. The breakfast was served from 6:00 AM to 9:00. There was enough seating both times we ate. Our only complant was the food itself. Sweet rolls were OK and there was a fresh fruit bowl every morning . My wife had trouble using the waffle/pancake machine. Negative side: The egg/cheese omletts looked good , but they were unedible. We did not try any thing else and had to dispose of the uneaten eggs. All in all my reviews come down to a question, would I stay there again? In this case a definate yes, but would eat at the near by waffle house for breakfast.

  • Stayed: May 2013, traveled as a couple
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1  Thank ZAZULibertyUtah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Louisville East, responded to this reviewResponded May 20, 2013

Dear Guest,

Thank you for telling us about your experience during the Kentucky Derby. We hope you enjoyed yourself in Louisville. Thank you for telling us your thoughts about the breakfast. We are very sorry that you were not satisfied with the breakfast service. We will pass this feedback on to our staff. We are always looking for better ways to make this service better. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Louisville East

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Reviewed April 8, 2013

We had a great stay here. We will definately stop here again on our way back from FL. It is convient to many restrauants and easy access to Interstate 64. We had a great nights sleep. Our room and bed was extremely comfortable. The only complaint that I would have was the breakfast buffet food was not hot. They had a lot of options but we had to microwave our food to get it hot.

  • Stayed: March 2013, traveled with family
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Thank K P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Louisville East, responded to this reviewResponded April 15, 2013

Dear K P,

Thank you for telling us about your stay. Thank you for your comments and concerns. We appreciate you telling us about your concerns about the breakfast. We are sorry that you were not satisfied. We will pass this feedback on to our staff. We are always looking for better ways to make this service better. Thank you so much for your time. We hope you will consider us again in the future.

Sincerely,
Country Inn & Suites Louisville East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Louisville East

Address: 1241 Kentucky Mills Dr, Louisville, KY 40299-6353
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#38 Business Hotel in Louisville
Price Range: $91 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Louisville East 2.5*
Number of rooms: 71
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Also Known As:
Country Inn And Suites By Carlson, Louisville-East
Country Inn & Suites By Carlson, Louisville-East Hotel Louisville
Country Inn Louisville
Louisville Country Inn

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