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“Friendly Staff” 4 of 5 bubbles
Review of Hampton Inn Louisville-Northeast

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Hampton Inn Louisville-Northeast
Ranked #24 of 95 Hotels in Louisville
Certificate of Excellence
Saint Louis, Missouri
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Friendly Staff”
4 of 5 bubbles Reviewed July 9, 2014 via mobile

Great stay. Evening front counter gentleman was very nice and helpful quick to get rollaway to us and fix a sticky door that wouldn't open.

Breakfast was typical Hampton Inn

Great location. Near stores and many food options

Stayed July 2014, traveled with family
Helpful?
Thank Bob A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny A, General Manager at Hampton Inn Louisville-Northeast, responded to this review, July 29, 2014
Bob,

Thanks for taking the time to share your experience! I'm thrilled to hear the front desk was able to quickly accommodate your needs. We look forward to seeing you next you are in the Louisville area!

Please don't hesitate to reach out to me if I can be of any assistance to you!

Jenny A.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

415 reviews from our community

Traveler rating
    245
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    45
    19
    8
See reviews for
133
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level Contributor
461 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
3 of 5 bubbles Reviewed July 2, 2014 via mobile

We have seen nicer hampton inns. We stayed over night on our way to Florida. Light bulb broken all over our night stand, bath tub looked dirty. Front desk staff was outside most of the evening hanging out with the smoking crowd. Dust all around the edges if the room. Elevator door had taped on hampton inn sign that was jerry rigged back on as it was peeling off. Bath towels were thin and crispy. Not the worst but definitely not the best.

Stayed July 2014, traveled with family
Helpful?
1 Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny A, General Manager at Hampton Inn Louisville-Northeast, responded to this review, July 29, 2014
Ms. Amanda,

Thank you for taking the time to share your experience on TripAdvisor! I truly apologize for the cleanliness issues your encountered during your stay! These issues are not Hampton standards and I truly apologize for these inconveniences! I appreciate your feedback so we can make improvements, but I'm sorry this is what you experienced! As this is not typical for this property! I hope you give us another chance the next time you are in the Louisville area!

Please reach out to me if I can be of any other service to you,

Jenny A.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
598 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
5 of 5 bubbles Reviewed July 2, 2014

I stayed here while working in Louisville early June. I saw all the great reviews here, and I'm a Hilton guy...lives up to the hype!

Seth and the front desk crew were great, very friendly and helpful. The room was clean and comfortable, the breakfasts was solid Hampton quality, and there is plenty of parking available.

For my fellow athletic types, their fitness center is great - lots of cardio equipment, free weights, medicine balls etc. For running, I don't recommend their treadmills since they are home use category, not gym category and thus a bit rinky-dink. Just go out for a run, there are roads with sidewalks leading away in both directions that can get you a few miles and back.

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny A, General Manager at Hampton Inn Louisville-Northeast, responded to this review, July 29, 2014
Mark,

Thanks for the great 5 star review! We truly appreciate your time and for sharing your experience! We look forward to giving you our Hamptonality welcome again very soon!

Thanks again,

Jenny A.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, FL
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 2, 2014

Rooms were good, public spaces comfortable and the best part was the congenial staff who were helpful in every way. Our group used meeting rooms and hallways to make our event work and it did indeed work well.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank jhbizot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny A, General Manager at Hampton Inn Louisville-Northeast, responded to this review, July 29, 2014
Thank you for sharing your experience! I'm happy to hear your reunion went smoothly and our facility worked out to your satisfaction. We hope you see you and the family again soon!

Please feel free to reach out to me directly in booking your next reunion,

Jenny A.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, Canada
1 review
5 of 5 bubbles Reviewed June 29, 2014

Recently we had the privilege of experiencing some of the best customer service I have ever experienced in all my days of travelling and they have been many. We were on our way from Toronto, Canada to Memphis, Tn and called ahead from Jeffersonville to book a room at the Hampton Inn Louisville Northeast and arriving 2 hrs later. When we arrived there was 1 person on the desk and after getting us registered and off to our room we discovered that someone had left a can of coke in the frig freezer which had exploded and made a mess in the frig. The desk attendant, Jamie, immediately ran to check out another room (an upgrade I might add) for us to make sure it was in good order and moved us right away. After apologizing profusely for the condition of the room she even offered to come up and help us move our things. We can all understand that things happen and are not always perfect but this young lady handled the situation in the most professional way and gave us some of the best customer service we have ever experienced. We will go out of our way to return to this Hampton Inn when in the area. I highly recommend it!

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank H2HInstitute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny A, General Manager at Hampton Inn Louisville-Northeast, responded to this review, July 29, 2014
Thank you for the excellent 5 star review! I'm thrilled to hear my staff provided you with "some of the best customer service you have ever experienced"! This is exactly what we strive for, and I'm so happy your experienced that during your stay! Jamie, is defiantly a shining addition to our team!! Thank you for taking the time to recognize her. We truly look forward to seeing you next time you are passing though!

Please feel free to reach out to me if I can be of any assistance to you,

Jenny A.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, United States
1 review
5 of 5 bubbles Reviewed June 27, 2014

Comfortable and clean. Solid breakfast. Helpful staff. The pool is too small to do any proper swimming in, but aside from that everything was perfect. The drive in to Louisville was straightforward. Would definitely stay again.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Jack M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny A, General Manager at Hampton Inn Louisville-Northeast, responded to this review, July 29, 2014
Jack,

Thank you for the 5 star review and taking to time to share your experience on TripAdvisor! I'm thrilled to hear everything was perfect! We look forward to seeing you again soon!

Please let me know if I can be of any assistance to you!

Jenny A.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 24, 2014

I've stayed at this property several times and always get a great breakfast. The selection of breakfast items is great, both hot and cold. The rooms are in good shape, the beds are really comfy. I would prefer having a mini fridge in the rooms but other then that I think it's a great place to stay

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Justin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny A, General Manager at Hampton Inn Louisville-Northeast, responded to this review, July 29, 2014
Justin,

Thank you for sharing your kind words TripAdvisor! We do hope to offer a mini fridge in all room types soon!! However, for the time being, please note all of our double queen, king suite, and king large rooms do offer a mini fridge. We also have a couple floaters that are available upon request. Next time you are in town, be sure to ask the front desk if one is available for you!

We look forward to seeing you again soon!

Jenny A.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Louisville-Northeast

Property: Hampton Inn Louisville-Northeast
Address: 4100 Hampton Lake Way, Louisville, KY 40241-2006
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Louisville
#8 Family Hotel in Louisville
#16 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Louisville-Northeast 2.5*
Number of rooms: 95
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Expedia, Travelocity, Odigeo, Hotels.com and Priceline so you can book your Hampton Inn Louisville-Northeast reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Louisville- i-265 East Hotel Pewee Valley
Louisville Hampton Inn

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