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“Clean, comfortable, and close”

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Residence Inn Louisville Northeast
Ranked #45 of 95 Hotels in Louisville
Certificate of Excellence
Youngstown, Ohio
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Clean, comfortable, and close”
5 of 5 bubbles Reviewed July 22, 2013

We Stayed in a 1 bedroom suite (room 213).
Overall, it was very clean from the kitchen to the bathroom, and everything in-between. The kitchen had a full-size fridge, dishwasher, and cooktop-a little outdated but fully functional. It appeared to have service for 4 of basics. There is a sofa pullout, which is where the kiddos slept. It was a typical, not as comfortable as you would like mattress, but it was only for one night. The bathroom is divided into the closable shower/toilet and then the sink with a closet. It would have been nice to have a fan during showers because it got really steamy. The kiddos took advantage of the pool/hot tub area, which also seemed clean without the overpowering chlorine smell. They also liked the sport court-they brought their own equipment, but the hotel may have some to borrow. Breakfast was typical but good (waffle bar, hot items-oatmeal, eggs, and sausage, cold items-fruit and yogurt, and pastries). Unfortunately, we stopped eating early due to an unsupervised child that even our 5 year old pointed out-touching all the pastries, some she even had on her plate and put back, dropped at least 20 spoons on the floor, and put them back, etc. The staff member working was quick to replace the items, but she shouldn't have to be responsible when 2 adults (one reading the paper and the other a phone) were not watching their child. Area was clean and organized, although some things were missed if you didn't know where to look (ex. water was on top of the buffet). All staff that we encountered were friendly and helpful with a smile on their faces. We stopped down to get additional towels and sheets for the pullout-all were handed to us immediately. The gentleman offered to bring them up to us. The area is commercialized, so there are plenty of things around.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelingfool71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review, August 19, 2013
Travelingfool71,

Thanks for choosing the Residence Inn while passing through Louisville! I am so sorry to hear about the unsupervised child, but glad to hear our attendant quickly replaced the items contaminated. Food saftey is very important to us.

Thanks for all the feedback about the pull out sofa and placement of the breakfast items. I will take these back to my teams and try to come up with good soluations for our guests.

Happy Travels!
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159 reviews from our community

Traveler rating
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63
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
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Auburn
Level Contributor
123 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed June 16, 2013 via mobile

This place is awesome!! Very friendly front desk staff! Comfortable beds and rooms. Also, quite a selection for breakfast. Many restaurants and stores nearby. We took in a movie at a nearby cinema too. Highly recommend!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scrappy4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review, June 25, 2013
Dear Scrappy4U!

Thanks for talking so favorably about our hotel and location! I am pleased our staff exceeded your expectations and that you were able to take advantage of our awesome and conveinant area!

Come back often!
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Auburn, Illinois
Level Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed June 16, 2013 via mobile

Overall, I think this hotel is still a good value. The rooms are very nice and the beds are comfortable! The front desk provided excellent service and was very helpful in recommending places to eat to eat.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DESAuburnIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review, June 25, 2013
Dearest DESAuburnIL!

Thanks for choosing the Residence Inn Northeast while in Louisville! I am so glad that you were able to get a good nights rest in one of our comfortable beds while you were here and have shared your comments about the staff service with my employees!

Hope to see you soon!
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Ohio
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 12, 2013

Second time staying here. Stayed before about 9 years ago when it was very new. Still in great shape - still looks new. Nice clean pool. Great breakfast as usual with Residence. Had a complaint when checked into room. Got upgraded to 2 bedroom for inconvenience without even asking for such compensation. All staff was very hospitable. Would stay again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike777Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review, June 25, 2013
Mike777Ohio!

I am so sorry you had an issue at check in but so happy the staff took care of you and exceeded your expectations with an upgrade! Please come see us soon and enjoy our breakfast, pool and area again SOON!
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Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

My Wife and I stayed here this year as a base for our first Kentucky Oaks and Derby experience. We really were extremely lucky to have picked this property, very clean, very much updated, and The Staff was outstanding. It was hard to separate who was Management and who was the Staff as everyone wore the Official Marriott Attire and were experts on the area and The Event. They genuinely cared about their Guests and our Experience at their Hotel. There was a shopping center with all kinds of retail, beverage, and food options within a mile of the property. The entire 4 day stay was wonderful and if we can recover from The Derby weekend to go again we will definitely stay at the Residence Northeast again.

Room Tip: Our One Bedroom suite was very nice, typically appointed with Marriott amenities
See more room tips
Green Features: other than the usual notes to reuse towels and available recycling cans we did not see any other additional practices being utilized
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Warbrooks802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review, August 19, 2013
Dear Warbrooks802,

Wow! There is no better time to visit the city than the weeks leading up to the world known Kentucky Derby! I am so pleased to hear you had an amazing experience and that my staff exceeded your expectations!

We hope you will be able to join us next year for Derby as well!

See you at the finish line!
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Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 5, 2013 via mobile

My wife and I came in for the Derby and stayed here. We weren't sure what to expect but the surpassed all of our expectations with flying colors. We will be back next year ready to go and are executed about staying here next year. Keep up the good work.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HE7753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review, August 19, 2013
Dear HE7753!

Isn't Derby just a great experience? Hope you picked the winning horse! We are really looking forward to welcoming you back next year!
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Beaver Dam, Kentucky
Level Contributor
102 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed April 30, 2013 via mobile

Came in for business trip didn't want to stay downtown. Located just off 265, just 10 miles from where I needed to be for meetings. Got a two bedroom suite, very clean and quiet, excellent. Good breakfast, several eating places near by.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Goldwing1_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnGMKY, General Manager at Residence Inn Louisville Northeast, responded to this review, August 19, 2013
Goldwing1_11,

Glad you got to take advantage of our location conveinant to I-265 and just minutes from downtown! Great way to avoid all the hustle and bustle of down town!

Come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Louisville Northeast

Property: Residence Inn Louisville Northeast
Address: 3500 Springhurst Commons Dr, Louisville, KY 40241
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Louisville Northeast 3*
Number of rooms: 102
Official Description (provided by the hotel):
Residence Inn Louisville Northeast is ideally located just off Exit 32 on I-265, and just 20 minutes from downtown Louisville. Our Louisville hotel offers redesigned suites that are 50% larger than other hotel rooms in Northeast Louisville. Each suite is equipped with a full kitchen, separate living area with pullout sofa and flat-screen TVs. Staying productive away from the office is easy with our 24-hour business center and free property-wide WiFi. We even have free grocery delivery to keep your fridge stocked. Don't feel like cooking? Join us each morning for a free breakfast buffet with hot and cold items. Then relax after a busy day at our new Residence Inn Mix featuring free light fare and drinks. Our renovated lobby encourages productivity with our semi-private lobby work pods and communal table with built-in outlets. Stay with us and Residence Inn Louisville Northeast will be more than your home away from home. ... more   less 
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Also Known As:
Residence Inn Louisville
Louisville Residence Inn

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