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“Nice hotel friendly staff”

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Staybridge Suites Louisville East
Ranked #60 of 97 Hotels in Louisville
Reviewed April 28, 2014 via mobile

Stayed here on our way back to Canada from visiting Panama City. The staff was really nice from the front desk to housekeeping.

The rooms looked as though they've been updated and felt very cosy and comfortable and was so clean.

We only had 1 small issue with black ants everywhere in our first room. We didn't see them at first because when we arrived we dropped off our stuff in the room and quickly left to grab a bite to eat. When we returned the kitchen and bathroom had ants crawling over the walls and floor.

I went to the front desk and they switched us to another room at the opposite end of the building with no issue. The second room was great and no ants.

The next morning we took part in the continental breakfast they offered and I was surprised by all the options they offered. They had scrambled eggs and ham, toast, cereal and hot oatmeal, fresh fruit and waffles and so on. I was quite impressed actually. Definitely something for everyone. We had a chance to talk to housekeeping as she smiled away cleaning the windows. You can tell she was proud of where she worked and was very happy. It's nice to encounter people so pleasant on trips.

The hotel does offer free wifi and is very close to a gas station which was perfect for us when we had to refuel to get back on the highway. It's also close to lots of restaurants and was only about a 15 minute drive to downtown.

I will definitely stay here again.

Stayed: April 2014, traveled as a couple
1  Thank ihatesushi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, General Manager at Staybridge Suites Louisville East, responded to this reviewResponded May 2, 2014

We are extremely happy you chose to stay at our hotel. I'm sorry to hear you had a small issue and I appreciate your understanding. I would like to apologize for the inconvenience and assure you we have taken action to correct it from reoccurring. Your review is great! I'm thrilled you mentioned one or our happy housekeeping staff, they work very hard to keep our hotel clean. Thank you for taking time to give us feedback, it is very much appreciated and thanks again for staying with us.
Mark Baker, General Manager

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Reviews (152)
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62 - 68 of 152 reviews

Reviewed April 27, 2014

Stayed here 1 night on business. Front desk was very nice at check-in. Informed me of all the benefits available at the hotel including WiFi code. Room was like a small apartment. Had fridge, oven, microwave, etc. Bathroom was clean. Room in good condition. Morning breakfast was great. Lots of options. Staff was friendly. Hotel located right off the interstate on the east side of Louisville, so a pretty convenient location.

  • Stayed: April 2014, traveled on business
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Thank STLTravelDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, General Manager at Staybridge Suites Louisville East, responded to this reviewResponded May 2, 2014

Thank you for the great review! We really appreciate you taking the time to share your experience. We hope to see you again soon.
Mark Baker, General Manager

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Reviewed March 2, 2014

I love having a separate bedroom from the living area when traveling so I enjoy staying at the Staybridge brands. This room was no different than others - nice big room, plenty of storage area in the room, the furniture is a little dated but I like the deep dresser drawers. I also like the offset sink and towels. Breakfast is unbelievable in the choices and quality - friendly staff working in the dining area. Jenni W. at the front desk was so helpful and nice. There aren't any restaurants right by the hotel but a short drive down the road there are options. Need to go down a hill to reach the hotel - with the ice predicted soon, I thought I'd just mention it.

Room Tip: There is a Harley shop across the street. Although we didn't have problems with that, you may w...
  • Stayed: March 2014, traveled as a couple
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Thank Bountiful-IA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniW-SBLville, Front Office Manager at Staybridge Suites Louisville East, responded to this reviewResponded March 16, 2014

Thank you so much for reviewing our property! I am so happy to hear you enjoyed your stay! Our large suites make it more convenient traveling away from home for extended periods or even for your family to spread out. We hope to see you back next time you are in the Louisville area!!

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Reviewed February 17, 2014

We had a nice, quiet stay here last month when we needed a break from driving. The suite was very clean and the breakfast very good. Front desk excellent.The carpet in the room near the pullout couch was a bit worn, but otherwise a pleasant stay and very reasonable.

  • Stayed: January 2014, traveled with friends
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1  Thank Snupy11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniW-SBLville, Front Office Manager at Staybridge Suites Louisville East, responded to this reviewResponded February 26, 2014

Thank you for taking the time to review our hotel. We love hearing from our guest and I am glad you were able to enjoy our complimentary breakfast before heading back out on your trip.

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Reviewed February 6, 2014

We had stayed in two other Staybridge suites, which were top notch. This suite was fine but not nearly as good as the others. However the room was clean and comfortable. The front desk staff was very friendly, and breakfast was good. On the minus side, we like to stay in hotels that are completely nonsmoking, and this hotel permits smoking on the third (top) floor. Also, the hotel is a bit isolated, so you have to drive to restaurants (or a supermarket if you want to prepare your own meals).

Stayed: February 2014, traveled as a couple
Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, General Manager at Staybridge Suites Louisville East, responded to this reviewResponded February 12, 2014

Ron,
Thank you for staying with us and also for posting the review. We take our guests comments very serious as we continually look for ways to improve. While we do have a few smoking rooms, the common areas in our building are 100% smoke free. We are glad to hear your room was clean and comfortable and our front desk staff was friendly. Our goal is to exceed our guests expectations in these areas. Once again, we appreciate you for taking the time to give us feedback.

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Reviewed January 19, 2014 via mobile

This Staybridge Suites is a nice hotel. The room was clean and everything was in working order. The choice of television channels was very good and the WiFi worked flawlessly. I had to catch an early flight and did not get to try the free breakfast. The area around the hotel is nice with plenty of restaurant choices.

Stayed: January 2014, traveled on business
Thank Douglas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, General Manager at Staybridge Suites Louisville East, responded to this reviewResponded February 12, 2014

We appreciate your review! Thanks for the great comments. Next time you need to stay and enjoy our complimentary full breakfast.

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Reviewed November 17, 2013

We go out of our way to stay at Staybridge Suites. The only weak area is usually poor upkeep in the breakfast area. Not at Louisville East. The gentleman ( I think Jeff ) that ran the service is the best we have seen in over 25 different locations. The place was kept perfectly clean and the food was well stocked. Jeff even takes away empty dishes from your table as you finish. Clean tables ! Clean Floor ! Clean Food Service Areas ! Jeff is # 1

Room Tip: Book early if you have a room size preference
  • Stayed: October 2013, traveled on business
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Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, General Manager at Staybridge Suites Louisville East, responded to this reviewResponded February 12, 2014

James,
We couldn't agree with you more. Jeff is a huge asset to our hotel! We realize how important a good breakfast is to our guests and Jeff consistently delivers. Our entire staff is always eager to ensure all our guest have a wonderful experience. Thank you for taking time to review our hotel, we hope to see you again soon.

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Additional Information about Staybridge Suites Louisville East

Address: 11711 Gateworth Way, Blankenbaker Parkway & I-64, Louisville, KY 40299-4673
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Louisville
#22 Family Hotel in Louisville
Price Range: $118 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Louisville East 3*
Number of rooms: 94
Official Description (provided by the hotel):
Welcome to your home away from home in the Derby City area, the Staybridge Suites® Louisville – East extended stay hotel. Whether it's business or leisure that brings you to Louisville, Kentucky, the hotel's consummate staff is poised to help you take advantage of all that this convenient location has to offer. Corporate guests know that this hotel's accommodations in Louisville, KY offer a winning combination: proximity to major area corporations and terrific business amenities. The location ensures easy travel to Papa Johns Corporate Headquarters, YUM! Brands, Ford Motor Company, and GE, but without the price tag of a downtown hotel. The Business Center provides fax and copy services, and the boardroom is a great resource for those planning meetings in Louisville, KY. The hotel's leisure guests can take advantage of an array of local attractions. Families love playing mini-golf and laser tag at Renaissance Fun Park. Churchill Downs, home of the Kentucky Derby, offers a slice of classic Americana. Guests can even explore the history of world-famous Kentucky bourbon with a tour of the Maker's Mark Distillery. Our hotel's suites in Louisville, KY are pet friendly, so treat your four-legged family members to your vacation. You can socialize with other guests at our evening Social Receptions, and you can enjoy a free breakfast daily, too. Start planning your trip to the Derby City today! ... more   less 
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Also Known As:
Staybridge Suites Louisville East Hotel Louisville

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