The best part of the stay was our shuttle driver, Art, who drove us around downtown wherever we needed to go! He was super friendly and polite. The Zucchini bread at breakfast was very good. So were the eggs with ham. The traffic at breakfast was very busy & confusing. Traffic jam at the waffles/bread/toaster/juice area b/c it wasn't laid out very well & there were no plates at that station so customers had to cross paths to get to egg station to get a plate. Plates should be at each station so customers aren't crossing paths back & forth to get a plate. Easy fix. And put the juice, milk, coffee & tea all in the same area. So customers are not crisis crossing back & forth in a small area. Easy fix. The lobby areas were nicely designed like a living room with several vignettes or rooms set up in 3 different areas. Beautifully done!
The worst part of the stay: The bartender changed the channel in the middle of a football game (Chick Fil A Bowl) my husband & his friend were watching. My husband had the remote. They had been watching the game in the lobby/lounge area & the bartender who just got to work, walked up to the tv & changed it manually without even asking his customers if they minded! NO explanation except, "My boss told me to change it." NO Other Customers were in the lobby/lounge. RUDE. Didn't ask my husband & friend if they would mind going to another lobby area tv? Nope! The manager should be told about this. You should Not treat customers this way if you want them to come back.
Also the beds were very firm.
- Official Description (provided by the hotel):
- So much history and activity swirl around the Hampton Inn Louisville Downtown. From the Louisville Slugger factory, an American tradition since 1884, to the Belle of Louisville, perhaps the most famous steamboat plying the water, you can see it all from the Hampton Inn in Downtown Louisville. Be sure to check out our hopping entertainment district, Fourth Street Live!, and the newest museum in town, the stunningly modern and cool Muhammad Ali Center. You might even see the champ there himself-he's a Louisville native! So come stay with us at our 173 room newly renovated hotel in Downtown Louisville. After a trip full of fun and adventure, we think you'll agree, we're located in the city for sports, culture and history. ... more less
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- Also Known As:
- Hampton Inn Louisville Downtown Hotel Louisville
- Louisville Hampton Inn