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All reviews budget hotel continental breakfast yogurt small room room was clean queen bed would stay again ice machine one night stay place to sleep biscuits and gravy non smoking room third floor nice stay interstate cleanliness desk
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Reviewed August 20, 2018

First room checked into had pubic hair on toilet seat and the mini fridge wouldn't close because the freezer part was thick with ice, second room had one of the beds unmade to the point that the sheets were halfway pulled off the bed. Carpet in room did not look like it had been vacuumed and the window sheet cushion had a large stain on it.We were finally given a room that was pk- but after the first two, it makes you wonder how well they are cleaned.The breakfast was the same every single day- no variation: mini muffins, biscuits and gravy, hard-boiled eggs, one kind of yogurt, same three types of cereal, two flavors of bagels, bread, bananas, apples.The biscuits and mini muffins were stale every morning, sometimes the coffee ran out or was cold, the hard-boiled eggs and bananas were not always there.With the few options available I would have thought the breakfast and eating areas could be kept clean- they were not cleaned throughout breakfast hours. Crumbs and liquid spills (milk, coffee) were on the tables and chairs, trash was left on tables, tables were not wiped clean. Breakfast area counters had cereal, milk, and coffee spills that were not wiped up.There is simply no excuse for a dirty hotel. I understand few amenities for a low price, but NEVER dirtiness.

  • Stayed: August 2018, traveled with family
    • Value
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Review collected in partnership with this hotel
Thank Matthew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Microtel Inn & Suites by Wyndham Louisville East, responded to this reviewResponded 2 weeks ago

We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will improve our services.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2018

I was charged a $200 fee for smoking in the room. No one in my party smokes. No one smoked in the room. The battery in the smoke detector was removed when I arrived. I reported this and nothing was done. Never stay here.

  • Stayed: July 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
2  Thank heathercampbell614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2018 via mobile

Our first and last stay at a Microtel.

The good: convenient and safe location

The rest: pretty much everything else. Idk if everything being tiny is the company's intended "micro" theme but it was. Our last cruise cabin was bigger than the room. The mattress was awful. Slow check-in. Breakfast was very limited

Stayed: July 2018, traveled with family
Thank Lance H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2018

This hotel was a clean hotel with excellent service. The room was nice but needed a microwave, but I was able to use the microwave in the breakfast area when it is not time for it, which is a plus. There was some noticeable rust on the light fixture and the lighting in the room was a little dark at times. Breakfast is an continental breakfast meaning only cold stuff for breakfast except for dried up gravy and hard biscuits. The room at night was quiet enough for me to sleep at night. The hotel was easily accessible to the highway and easy to get to Kentucky Kingdom. of the hotel.

If you use the WiFi at the hotel, keep the HP WiFi login on your desktop. It will not disconnect you if you have that screen up.

Room Tip: Easy access to the highway
  • Stayed: July 2018, traveled solo
    • Location
    • Cleanliness
    • Service
Thank Danny J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Microtel Inn & Suites by Wyndham Louisville East, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that criteria. Your willingness to share your thoughts with us is genuinely appreciated. Please note that this information has been passed on to our concerned staff.

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Reviewed July 16, 2018

Ok budget hotel, smells of old smoke in the hallways, breakfast is very small with very little choices, for the price we paid I expected a little more. Would I stay here again ?probably NOT, was it awful? NO

Stayed: July 2018, traveled with family
Thank GoingtoParadise1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Microtel Inn & Suites by Wyndham Louisville East, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that criteria. Your willingness to share your thoughts with us is genuinely appreciated. Please note that this information has been passed on to our concerned staff.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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