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I wasn't too happy. We had booked two nights because of a karate tournament and banquet at the convention center. We had reserved a pool side room. Our room was moved without notifying us. We were also not notified of the fact that the pool was closed for the entire month for renovations. I was not even notified of that fact when I checked in. I thought it was odd that I had a second floor room and was told I had been moved. My room key did not work, if was on walking back down to the desk to get this fixed that I passed signs saying the pool was closed for renovations until November 29. It looks like if a person went through the trouble of reserving a pool side room some time in advance of the stay, the business could have notified me that the pool would not be available. My son, and the rest of the kids on the tournament team, were not happy.
Thanks for the notes about your stay, and we're sorry the pool was closed for renovation.
I am the new GM and just arrived recently. Email me the next time you are coming through Louisville, and I will provide one room on a comp basis, or discount, depending on the availability. email@example.com
Ted Hasbrouck, GM