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Ramada Plaza Louisville Hotel and Conference Center
Ranked #86 of 97 Hotels in Louisville
Clarkston, Michigan
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not pleased”
Reviewed April 16, 2013

My family of three traveled to Louisville, KY, for a volleyball tournament and arrived after midnight. We found our room to be in terrible shape--mold in the closet door track and on the mirrored doors; the bathroom vent had not been cleaned in a very long time--mold and dust caked in the openings; the heating/cooling vent on the wall unit was almost totally blocked with dirt, dust, and mold; and there was a noticeable moldy odor in the room. Since we have severe mold allergies, we reported the problems to the front desk. The night clerk tried to find us another room, same problems. We left at 1AM.
Would not recommend the hotel (it was downright cavernous) but the night clerk was very nice and understood our situation--we were not charged. If this hotel is not scheduled to be upgraded (or demolished), it needs to be.
Surprised that people who stayed here a week earlier had such an enjoyable stay.

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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank D S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
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English first
Louisville
1 review
Reviewed April 6, 2013

My family and I stayed at this hotel during our spring break, because the weather was a little cool, we wanted a indoor pool. The pool water was too cold to enjoy being in the pool, I could only get to my hips deep before turning back and getting out other adults standing outside the pool said " it's cold". I ask the staff about the temp. and they said it was tested at 11am that morning and was at 82 degrees and would send someone to check it, but never heard what the outcome was. I own an outdoor pool and know the water in the hotel pool, at the time I went in, was much colder than 82 degrees. Until this problem is taken care of, we will not be staying for any short or long vacations at Ramada Hotels again.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Ramona T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada P, General Manager at Ramada Plaza Louisville Hotel and Conference Center, responded to this review, April 10, 2013
Thanks for giving us a try. The pool is kept heated between 82-84, this is checked several times daily, and monitered by the city as well. While we do understand everyone is different, and may have preferences for warmer or cooler water, we stay within the city health department requirements so that we can keep those kids a swimming!

Sincerely,

Dawn McIntire
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Louisville Hotel and Conference Center

Property: Ramada Plaza Louisville Hotel and Conference Center
Address: 9700 Bluegrass Pkwy, Louisville, KY 40299-1904
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #86 of 97 Hotels in Louisville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Louisville Hotel and Conference Center 3*
Number of rooms: 383
Official Description (provided by the hotel):
The new Ramada Plaza Hotel Louisville features all new guest rooms, 32 inch HD TV's, Indoor Pool, Sauna, Fitness Center, Arcade, Gourmet Coffee Shop, Family Pizza Restaurant, Nightclub, Business Center, Free Airport Shuttle and has over 40,000 SF of banquet and Exhibition space. ... more   less 
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Also Known As:
Ramada Plaza Louisville Hotel Louisville

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