I was at the Marriott Louisville East for a work meeting. I had never stayed at this particular Marriott but my husband told me not to expect much. I'm assuming this hotel has changed addresses or had a major renovation. Everything was top notch. The lobby and bar area is nice and open with TVs and a good bar selection. I saw the lobby and second floor restrooms being cleaned more than once during my visit. There was a note on my pillow from housekeeping letting me know they were there should I need anything. Room service was delivered within 20 minutes and they brought me a "special request" from the bar. I've stayed in many Marriotts, but these beds seem to be particularly comfortable, and I'm pretty picky.
But the reason for my review is the management and phone staff. After driving home, over 3 hours away, I realized I had left my bag with laptop somewhere in the lobby. I called and spoke to Laura who didn't find the bag in lost and found but assured me she would have management check the lobby immediately. She called back within 10 minutes and had found the bag. She also arranged to have my bag shipped to my house. They took the time and went the extra mile to make sure I had my laptop the very next morning. A luxury hotel is more than accommodations and the Marriott East Louisville nailed what true customer service is. You can't go wrong here!
- Official Description (provided by the hotel):
- The only full-service luxury hotel in the East End of Louisville featuring Charr'd Bourbon Kitchen & Lounge, 1,500 sq. ft. Workout Room, Business Center and Concierge Services. 21,000 square feet of flexible meeting facilities and services complemented by Marriott's renowned meeting expertise. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Marriott, Booking.com, Orbitz and Priceline so you can book your Louisville Marriott East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Inn Louisville East Hotel Louisville