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“Great Hotel, Excellent Service!” 5 of 5 bubbles
Review of Louisville Marriott East

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Louisville Marriott East
Ranked #2 of 95 Hotels in Louisville
Certificate of Excellence
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel, Excellent Service!”
5 of 5 bubbles Reviewed April 4, 2013

The Louisville Marriott East offered exceptional service with a courteous staff all willing to take the extra step to accommodate us during our stay. I had a group of 13 people with me and the staff was very helpful in sorting out all of our rooms. The rooms were spacious and very clean as was the lobby and other public spaces. Excellent fitness facility also! I will stay there every time I visit Louisville.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 935SamM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyThompson, General Manager at Louisville Marriott East, responded to this review, May 28, 2013
Dear Valued Guest,

Thank you for staying with the Marriott Louisville East during your recent visit to Louisville. It is always our goal to provide excellent customer service to our guests, so we're very happy to read that you and your group enjoyed your stay. Please think of us next time you're in town!

Sincerely,

Jeff Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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457 reviews from our community

Traveler rating
    343
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    11
    6
    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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  • Italian first
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English first
lexington ky
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed March 31, 2013 via mobile

Rooms are great, restaurant and bar look good as well. Solid hotel in east Louisville. A little tricky to find off the interstate if your not using GPS. Make sure and have your rewards card to gain access to the club level floors. Didn't see the gym or pool.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kevin y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyThompson, General Manager at Louisville Marriott East, responded to this review, April 2, 2013
Thank you for taking the time to review your stay with the Marriott Louisville East. We are thrilled that you enjoyed your stay and appreciate the positive feedback on our new hotel. We hope to welcome you again very soon when you return to the Louisville area. So glad to hear you are a Marriott Rewards Member, It’s great to earn points or miles while you stay!!

Jeff Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Level Contributor
234 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 bubbles Reviewed March 31, 2013

Starting to sample the Marriott brand on a status challenge and I have to say, I am impressed with the refreshed Marriott's so far.

Single night stay, king room on floor 9(elite floor) just below club lounge. Welcomed by friendly staff in a modern lobby that had clean lines and a great look and feel. Charro was the hotel restaurant which I I ate at and was fabulous!

Room was nice and fresh, big comfy bed, small fridge and coffee maker, bath was modern and glass shower enclosed. Work space and large flat panel TV. View from this side of hotel was excellent!

Club lounge was great, the granola was amazing! Send me some please!!!! I would be forever grateful I really loved it!

Gym and pool were fantastic and staff throughout the stay were all top notch.

Slept well, got my work done and relaxed a bit. Stay again for sure, may come back for a leisure visit too!

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 2worldtravelersnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyThompson, General Manager at Louisville Marriott East, responded to this review, April 2, 2013
We’re so glad you enjoyed your stay at the Marriott Louisville East. We strive to provide excellent customer service and amenities at our property, and we’re pleased to know you enjoyed your stay and experience at the hotel. Please call me at the hotel (502) 491-1184 and I will work on getting you some of our homemade granola. Thank you again for your positive feedback and we hope to see you again soon.

Jeff Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 28, 2013

Louisville Mariott East was absolutley beautiful! I loved the Kentucky Bourbon feel and EVERYONE was so helpful and nice the moment we walked in the door! The service at the bar was wonderful and the food and drinks were absolutley delicous! We were down there with a bachelorette party and I could not have asked for better service and atmosphere than what this hotel provided. The staff was so accomidating and made everything go smooth and just as planned. Make your reservations now! :)

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyThompson, General Manager at Louisville Marriott East, responded to this review, April 2, 2013
Thank you for staying with the Marriott Louisville East during your recent visit to Louisville for your bachelorette party. It is always our goal to provide excellent customer service to our guests, so we’re happy to read that you enjoyed your stay. I will share your wonderful comments with our team about your stay at the hotel and in Charr’d Bourbon Kitchen & Lounge. Please think of us next time you’re in town.

Jeff Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon, Indiana
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 26, 2013 via mobile

Came here for basketball tournament, beautiful hotel,comfy beds, very nice pool. Everything was clean and entire staff was top notch. Let us check-in early and had all our request handled. The only thing I'm still confused on was another family stayed there as well and their room was cheaper, for the same room. However, if we play in Louisville again, guaranteed we will stay here!

Stayed March 2013, traveled with family
Helpful?
1 Thank slt_32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyThompson, General Manager at Louisville Marriott East, responded to this review, April 2, 2013
Let me start by saying we hope you won your games – we take basketball very serious here in Kentucky. Thank you so much for taking the time to give us your feedback on your recent stay at our hotel. Our staff takes great pride in guest service and attention to details. Please call me at the hotel to discuss the other rate that was offered, We do have some different rate codes that the other family could have received during their stay, group rates, AAA, negotiated company rates, etc. We look forward to serving you again when returning to Louisville.

Jeff Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allentown, Pennsylvania
Level Contributor
167 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed March 26, 2013

This is the top hotel in the area and is relatively close to all areas. Its an older hotel which has been recently updated. As a result, all areas of this hotel's ratings are very good, or excellent.
The customer service at the restaurant went above and beyond in accommodating a large business meeting. In addition, the bartender offered specialized drinks based upon our taste.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MrTG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyThompson, General Manager at Louisville Marriott East, responded to this review, April 2, 2013
Thank you for taking the time to share your experience from your recent stay at our hotel. Our bourbon themed Marriott hotel did re-open in June 2012 after a 30+ million dollar re-design. The new Marriott Great room design makes the bar and lobby the focal point of the property. We have a great bar and wait staff and I’m glad they were able to accommodate your needs while staying with us. We hope to see you soon at the Marriott Louisville East when you’re visiting the Louisville area.

Jeff Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairview Park, Ohio
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 11, 2013

Beautiful hotel. Room was clean, well-appointed and comfortable. Elevators broke down on first night but management quickly directed us to service elevators and managed the situation. All was well within an hour. Staff was cordial and knowledgeable.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GramaJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyThompson, General Manager at Louisville Marriott East, responded to this review, March 21, 2013
Thank you for staying with us and taking the time to comment about your experience at our hotel. We apologize for the elevator service and are glad to hear that our management staff was quick in rectifying the situation. We appreciate you understanding and look forward to serving you again soon.

Jeff Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Louisville Marriott East

Property: Louisville Marriott East
Address: 1903 Embassy Square Blvd, Louisville, KY 40299-1800
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Louisville
#1 Business Hotel in Louisville
#2 Family Hotel in Louisville
#4 Romantic Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Louisville Marriott East 4*
Number of rooms: 252
Official Description (provided by the hotel):
The only full-service luxury hotel in the East End of Louisville featuring Charr'd Bourbon Kitchen & Lounge, 1,500 sq. ft. Workout Room, Business Center and Concierge Services. 21,000 square feet of flexible meeting facilities and services complemented by Marriott's renowned meeting expertise. ... more   less 
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Also Known As:
Park Inn Louisville East Hotel Louisville

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