My flight got cancelled and ended up here for the night. I am an IHG Gold Elite member and due to bad weather, a very large farming show at the convention center and valentines day, and holiday weekend this smoking room on the sixth floor cost 179 bucks.
My thoughts firstly I had to battle to get a ride from the airport, I guess here Holiday Inn doesn't do regular stops by the Louisville International Airport. I waited in the cold for almost 40 min and ended up paying a cab fair of 25 dollars to get to the hotel.
When I finally arrived at the hotel I wasn't greeted as a Gold Elite member and didn't receive anything special, just as a regular guest. I was lucky to get a room as they and all other hotels where fully booked, either way I think the privilege of this membership is to be treated a little better than the average guest.
I did mention my frustrations to the check-in clerk and got a couple coupons which I probably wont use. My room was on the sixth floor I guess for smokers and even though I am an ex-smoker and do enjoy the occasional cigar I almost gagged not only being on the smoking floor but the room smelt like a smokers room.
I eventually got used to the smell and decided to have a beer. I was tired and lazy after a long drive and decided to call room service for a beer, oh there is no bar or restaurant in the hotel, its right next door called News Grill. The delivery time was 30 min. So I went down to get it, Took a while for bar tender, wasn't actually a real bartender here, they didn't even know what an IPA was. Eventually I got my and went back to room.
Around 8:30p I decided it was time for food. Called room service again and after the first call and being on hold forever I hang up and called again. They answered pretty quick and got my order and told me I had to go get it cause they where two busy to deliver. At this point I hung up and was pretty mad. Eventually they called me back and gave me some excuses as to their over whelming dilemma of being busy and understaffed.
Finally a waitress by the name of Dawn called back and apologized and explained the situation. I placed my large order in and she offered to deliver it personally which settled me down a bit. I ordered an expensive $21 steak and some other stuff. When it arrived the food was good, but steak was over cooked.
Anyway as far as Holiday Inns go this place defiantly in my opinion is a bad example of what they can be.
- Official Description (provided by the hotel):
- Warm Welcome A new signature arrival will welcome you to the property including new lighting, to guide your way, landscaping & design features that create an energized & branded sense of welcome that is universally recognizable. Customized music & scent selections engage guests in a full sensory experience. New Service Promise: A Best-in-Class service culture Stay Real to further ensure the team develops the behaviors & skills to serve guests so they feel like individuals & not numbers; genuine people delivering real service. We are Louisville s Newest Holiday Inn located at the airport (SDF). Located off of I-65 at Fern Valley Rd., exit 128. Stay with us; park & fly with us to Louisville International Airport in our 24-hour complimentary shuttle service. Our full-service facility will take care of all your needs & exceed your expectations! See a different game in the Sporting News Grill, a sports themed restaurant to provide the perfect place to connect, dine & catch your favorite team in action during a stay at the Holiday Inn Louisville Airport. Close to where you need to be Minutes away from; Louisville International Airport (SDF), UPS World Hub, FedEx, Ford, GE & the other many companies in the area. Also, enjoy the many attractions in Louisville; Fair & Expo Center, Six Flags, University of Louisville, & of course, home of the fastest two-minutes in sports; Churchill Downs Kentucky Derby. ... more less
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- Also Known As:
- Holiday Inn Airport South Hotel Louisville