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“Housekeeping nightmare”

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Holiday Inn Airport South
Ranked #67 of 102 Hotels in Louisville
Reviewed January 1, 2013

The hotel was perfect for our New Year's Eve plans. The front desk staff was very nice and the rooms were clean. I was very disappointed in the way the clean staff behave. Check out is not till noon. Before 8:30 am housekeeping lightly knocked on our door and proceeded to walk in. Thankfully my husband had the bathroom door open. The house keeper apologized but still woke me up. An hour and a half later he almost entered our room again and told my husband the room needed cleaning. Finally at approximately 10:30 we loaded out belonging on a cart and house keeping entered the room while we were waiting in the elevator. I probably will not stay that this particular hotel again for that reason. There is a very nice Comfort Suites next door that doesn't have harassing housekeeping.

  • Stayed: December 2012
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1  Thank Countrygirl1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Airport South, responded to this reviewResponded January 23, 2013

Dear Countrygirl1995,

Many thanks for your feedback of our property. I am happy that you found our reception staff amiable and location convenient. However, I would like to apologize for any inconvenience you may have experienced brought by the housekeeping staff. I understand the discomfort that this caused you and I appreciate you letting us know about this issue as this is our best means of improving guest satisfaction.

Despite your disappointment, I do hope you will return to stay with us again at some future date when you can be assured of our very best attention.

Sincerely,

Pam G.
Case Manager
IHGCare

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80 - 86 of 107 reviews

Reviewed December 29, 2012

Very affordable and for a 3 star hotel, it certainly exceeded my expectations. My only complaint is that the bed was noisy, and if you are a light sleeper, you will probably wake up each time you roll over. It is also within walking distance of several nearby restaurants, which was a plus.

  • Stayed: December 2012, traveled with family
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Thank Blmule6523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Airport South, responded to this reviewResponded January 4, 2013

Dear Blmule6523,

Thank you for telling us about your stay with us. We appreciate all of your comments and concerns. Thanks you for telling us your concerns about the bed in your room. We are sorry for any inconvenience this may have caused you. We appreciate all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for staying with us. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Airport South

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Reviewed November 15, 2012

I needed a hotel to just stay overnight and then catch an early flight the next morning. I was hoping to leave my car here to avoid airport fees. Upon entering my room for the evening, I had a difficult time regulating the room temp. The other problem was a smell that I could not figure out what it was. It was the smell of something new, like new carpeting but the carpet was not new. The window did not open for fresh air. I ended up not sleeping well and waking with a horrible headache the next morning. In addition, I was not comfortable in leaving my car on property as the area was a bit sketchy. So I ended up with a restless night and paid for my car at the airport afterall. Next time I will pay a bit more and stay at the Marriott.

Room Tip: This hotel allows smoking on the upper floors
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Stayed: November 2012, traveled solo
Thank DisneyQueen18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2012

I was at Holiday Inn Airport South for couple of days last week. Ideal for short stay business trips. Very close to the Louisville Airport. Their breakfast spread was good. I was amazed by the waitress at the cafe. We were four of us on business travel. She remembered during the next day buffet what exactly each of us had asked for the previous day for breakfast. A fairly clean and well maintained hotel. The downside is that there are no water bottles in rooms. However, we can request for the same at the reception. Few good Mexican restaurants around this hotel. Worth a try.

  • Stayed: November 2012, traveled on business
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Thank ARNKMR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Airport South, responded to this reviewResponded November 15, 2012

Dear ARKMR,

Thank you for telling us about your stay with us. We appreciate all your feedback. We are so glad that we could accommodate your business needs. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We will pass your great comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Airport South

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Reviewed September 5, 2012

I really liked this spot. We arrived at the airport late at night and quickly found this place one exit down on 65. The staff was very nice. The room was large, comfortable and clean. It was a good night's sleep. If you're in this area, look no further! I stayed at another nearby hotel and it was horrible! This place is nice and safe.

  • Stayed: September 2012, traveled with family
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Thank Skye21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Airport South, responded to this reviewResponded September 7, 2012

Dear Skye21,

Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel. We strive as hotel to provide a clean, safe, and comfortable place to stay. We are so glad that we could accommodate you. Thank you so much for this review. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Airport South

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Reviewed August 20, 2012

Fairly clean property. Upon checking in I was not greated as a Priority Club member or offered an upgrade despite having suites available. There was artwork missing from the walls in the room that I checked into. It seems as though they are getting comfortable with the business they automaticly get from Ford or GE that they don't really care about the guest who stays less frequently. The room was fairly clean, but the housekeepers need help. The wall need some paint touch up and the entire 4th floor has a smokey smell. Probably will not stay here again. For a $145 per night I am really let down!!

  • Stayed: August 2012, traveled on business
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Thank gt1dreaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2012

This is probably the nicest holiday Inn if ever stayed in . I think this property is new as the lobby , hallways and my room were impeccably clean . Location is convenient as it is close to the airport and a number of fast food restaurant . Hotel has a nice indoor pool and outdoor basketball court . The staff are not very friendly but overall I enjoyed my stay at this Holiday Inn .

Room Tip: HUGE King size Beds !!!
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  • Stayed: May 2012, traveled as a couple
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Thank Lovetotravel8787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Airport South, responded to this reviewResponded June 11, 2012

Dear Lovetotravel8787,

Thank you for telling us about your recent visit to our hotel. We appreciate all guest feedback good or bad. Thank you for all of your nice compliments. We will pass them on to our staff. We apologize that you felt that our employees were not very friendly. We will pass that message on to them. At our hotel our guests are our number one priority. We apologize. Thank you again for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Louisville Airport South

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Airport South

Address: 6551 Paramount Park Dr, Louisville, KY 40213-3573
Phone Number:
Location: United States > Kentucky > Louisville > Okolona
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #67 of 102 Hotels in Louisville
Price Range: $93 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Airport South 3*
Number of rooms: 122
Official Description (provided by the hotel):
Warm Welcome A new signature arrival will welcome you to the property including new lighting, to guide your way, landscaping & design features that create an energized & branded sense of welcome that is universally recognizable. Customized music & scent selections engage guests in a full sensory experience. New Service Promise: A Best-in-Class service culture Stay Real to further ensure the team develops the behaviors & skills to serve guests so they feel like individuals & not numbers; genuine people delivering real service. We are Louisville s Newest Holiday Inn located at the airport (SDF). Located off of I-65 at Fern Valley Rd., exit 128. Stay with us; park & fly with us to Louisville International Airport in our 24-hour complimentary shuttle service. Our full-service facility will take care of all your needs & exceed your expectations! See a different game in the Sporting News Grill, a sports themed restaurant to provide the perfect place to connect, dine & catch your favorite team in action during a stay at the Holiday Inn Louisville Airport. Close to where you need to be Minutes away from; Louisville International Airport (SDF), UPS World Hub, FedEx, Ford, GE & the other many companies in the area. Also, enjoy the many attractions in Louisville; Fair & Expo Center, Six Flags, University of Louisville, & of course, home of the fastest two-minutes in sports; Churchill Downs Kentucky Derby. ... more   less 
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Also Known As:
Holiday Inn Airport South Hotel Louisville

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