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Reviewed October 6, 2017

this is filthy hotel which is sad because the building is in a beautiful spot. The views were terrific and had a nice park adjacent to the facility. my room needed to be updated the carpet was stained and had crumbs all over.

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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1  Thank G1349YHdavidy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Guest Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded October 22, 2017

We are terribly sorry that we did not meet your expectations. We will share this with our Hotel Managers for further review & follow up. Thank you for sharing this with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2017

We stayed for 4 nights in August. During this time, there was a pen cap lying on the floor in the hallway the entire time that we were there. They never replaced the cups/coffee, etc. The ice maker on our side was broken so we had to go to the other side of the hotel to get ice and we complained that our bathroom smelled like vomit the first night we were there, they left us a note that there was no leak in the bathroom. . .who said anything about a leak? AND they didn't clean/replace towels the last day we were there, so we had to call down at the last minute to get towels. If we hadn't paid up front, we probably would have tried to find a different hotel, right from the get go!!

Room Tip: Choose the suites side
  • Stayed: August 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank BethW1506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Guest Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded October 22, 2017

Beth,
We are sorry that our Housekeeping service did not supply sufficient amentities or daily cleaning as is expected. We will follow up with our associates to help ensure that these issues are corrected. Thank you for your time in sharing this info with us.
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Reviewed October 4, 2017 via mobile

Great location with view of the river. Nice staff. The bed is comfortable and the AC blew strong. However the hotel is a little dated and due for a facelift. Strangely the hallways are really hot. Overall it's average.

Stayed: October 2017, traveled on business
1  Thank Jesse J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Guest Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded October 23, 2017

Thank you Jesse for the great review!
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Reviewed October 4, 2017

I stayed at the old Gaul House back when I was a teenager and had a great time there. Upon a recent walkthrough for business, the property is just a vibrant and attractive as it was 30 years ago. The staff were very courteous and accommodating. The rooms were amazing and the suites on the newer side were very nice. We will certainly give this property a careful consideration for our next convention!

Room Tip: river view rooms are very nice!!
  • Stayed: August 2017, traveled on business
    • Value
    • Location
    • Service
1  Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitney B, Marketing Associate at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded July 25, 2018

Jeff,

Thank you for this lovely review. I am glad to hear that you are interested in bringing a convention to the Galt House Hotel. I wanted to let you know that meeting at the Galt House just got much better. We recently joined the Wyndham Hotels Group as a Trademark Collection Hotel, which means meeting planners can take advantage of Wyndham Rewards right here. If you would like to learn more, please call us (800)The-Galt or (502)589-5200 and ask to speak to someone in our Sales office.

I hope we will have the chance to serve you again soon.

Happy Travels!

Jose Rico
Director of Front Office Operations

via Whitney B.

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Reviewed October 4, 2017 via mobile

I enjoyed my stay at the Galt House. The pillows were awesome. I wish I could have taken them home with me. I had a suite - lots of room. One thing it did not have was a clock but it was no big deal. All the staff were friendly and helpful. The concierge desk was very helpful in recommending a restaurant. Check out Thelma’s on 3rd floor for coffee and/or breakfast. Lots of discount sightseeing coupons in the lobby.

Stayed: October 2017, traveled on business
Thank LParnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Guest Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded October 23, 2017

What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Customer Care

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