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“Great service”
4 of 5 bubbles Review of Galt House Hotel

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Galt House Hotel
Ranked #26 of 95 Hotels in Louisville
Whitehorse, Canada
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great service”
4 of 5 bubbles Reviewed June 28, 2013

The Galt House is one of those old grand hotels one hears about. Beautifully located, particularly if you want to take in Thunder over Louisville, it offers very clean rooms. Indeed, the housekeeping staff at that establishment was what convinced me to give it four stars. Excellent and friendly and prompt!

Alas, if you look closer, you can see that there are areas that have been neglected a bit by management. For example, the window frames in my room were in dire need of a new coat of paint, and the in-room safe never did work for long, even after being "fixed." Nonetheless, a pretty decent, albeit pricey, place.

Room Tip: Very pricey, depending on the time of your stay. Check first to make sure you know the charges ahea...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julius D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Public Relations Manager at Galt House Hotel, responded to this review, July 5, 2013
Thank you for staying with us! We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,723 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (928)
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English first
Tewksbury, Massachusetts
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed June 27, 2013

We were able to walk to most points of interests and located many good restaurants nearby. The river walk was particularly enjoyable and scenic. The aquarium bar was very nice, but we were dissappointed that the 25th floor restaurant was closed on Sunday and Monday evening. The beds and pillows were very comfortable and room service was quick and convenient. There is a nice health club that offers a one week pass for $10. Most of the staff were extremely helpful.

Room Tip: Suites are very spacious.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cmc88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Public Relations Manager at Galt House Hotel, responded to this review, July 5, 2013
Thank you for staying with us. We are glad we could be part of your great trip to Louisville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed June 26, 2013

The river view was fascinating! The room was pleasant enough. We liked the choice of the art and the pristine white comforter and comfortable pillows. Also, at the bar, my husband mistakenly ordered the wrong beer. The waitress was so accommodating and changed the beer he had ordered to the one he wanted. Unfortunately, we had a hard time reaching the desk and had to call a help line. In addition to that, I pulled out a towel to dry my hair and it was soiled with make-up. We had to call for toilet tissue since there was no extra roll in the room. Also, in order to borrow umbrellas. We had to place a $40 deposit on them which was taken off of our bill when we returned the umbrellas. Having stayed at The Palace Hotel, NYC, many times, umbrellas are freely available in the rooms and in the lobby. No deposit needed. We were not told there was a wif-fi charge either. At any rate, the location was good, the view great, but I would prefer a hotel that was a bit classier.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tommy1743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Public Relations Manager at Galt House Hotel, responded to this review, July 5, 2013
Thank you for staying with us. We appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 26, 2013

A great location within walking distance of many restaurants and attractions. Measured up to a 3.5 star hotel but nothing outstanding. We did book on priceline last minute and got a great deal and ended up with a suite.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Public Relations Manager at Galt House Hotel, responded to this review, July 5, 2013
Thank you for staying with us! We appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anywhere, USA
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 24, 2013 via mobile

Just returned from a 4 night stay at this hotel, which was recommended for a convention I was in town for.

The hotel has both ups and downs. Upon arrival the valet and bellboy were great! Check in was fast and easy, and our gracious front desk clerk even upgraded our room since there would be 3 of us in there, thanks again! The room was great, lots of space (especially in the bathroom!) but I do agree with another post stating there needs to be somewhere in shower to put toiletries, there were 3 women sharing the room, we have lots of toiletries! The beds were so comfortable, I slept so well!

The fitness center looked great, but an extra charge to use it was odd. Having to pay for Internet was a big disappointment as well; it is not very convenient to not have the ability to open your computer in your room to get work done! Room Service was not a great experience, long waits for delivery and burned pizza (twice!)

Check out was fast and easy, your front desk staff is great! And the bellboy who helped us out to our car was awesome! He loaded that trunk up with so much luggage and so quickly!

Overall I would say this was a good stay, but for the price and cost of all other little things, I may consider staying elsewhere if I were ever back in Louisville.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WhereWillIBeToDay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Public Relations Manager at Galt House Hotel, responded to this review, July 5, 2013
Thank you for your feedback and for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 23, 2013 via mobile

We were in Louisville for a conference & booked a king room with a fold-out for the kids. We were given a suit with two massive bedrooms, each with its own bath, as well as a large living room. The room was very nice & spacious. Decor a bit dated, but this is a grand dame type of place. We had a great time staying here with room to let the kids spread out & to invite friends over. Terrific hotel!!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rollindowntheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Public Relations Manager at Galt House Hotel, responded to this review, July 5, 2013
We're so glad to be part of your great stay in Louisville. Thank you for staying with us. We hope you'll come back and see us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
594 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
4 of 5 bubbles Reviewed June 22, 2013 via mobile

This is a nice hotel (not sumptuous), clean, comfortable rooms, nice views, convenient to the river walk and to the convention center. Many restaurants near by are better than those inside. Gym is an extra fee, but is reasonable and nice. Internet is an extra fee unless you are here for a convention. Very large hotel, much chaos and noise in the lobby and the connector between the two towers (the Conservatory) but the rooms are quiet.

Stayed June 2013, traveled on business
Helpful?
Thank cararro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Public Relations Manager at Galt House Hotel, responded to this review, July 5, 2013
Thank you for staying with us. We appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Galt House Hotel

Property: Galt House Hotel
Address: 140 N 4th St, Louisville, KY 40202-2910
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Louisville
#22 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Galt House Hotel 3.5*
Number of rooms: 1300
Official Description (provided by the hotel):
Galt House Hotel, the Heart of Louisville, boasts 1,290 guest rooms and suites, 128,000 square-feet of convention space and more than 50 meeting rooms. Galt House Hotel features six full-service restaurants and lounges, including RIVUE, a 25th floor revolving restaurant with amazing cuisine, as well as the Rooftop Garden and Terrace, Club 360° Fitness Center and the three-story Conservatory that connects the two towers over 4th Street. It is connected to the KFC Yum! Center and the Kentucky International Convention Center, and within walking distance of Fourth Street Live! entertainment district, the Muhammad Ali Center, Kentucky Science Center, Kentucky Center for the Arts, Louisville Slugger Factory and Museum and Frazier History Museum. It is also within walking distance of unique shops and restaurants. ... more   less 
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Also Known As:
Galt House Hotel Louisville
Galt Hotel Louisville
Galt House Hotel And Suites
The Galt House Hotel
Galt House Louisville Ky

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