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“Not bad if someone else is paying the bill”
Review of Galt House Hotel

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Galt House Hotel
Ranked #28 of 95 Hotels in Louisville
Palm Harbor, Florida
Level Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Not bad if someone else is paying the bill”
Reviewed April 10, 2013

I stayed at the Galt House last weekend while attending the Humana Theatre Festival. The Festival is held at Actor's Theatre, which is conveniently located across the street, or about a 5-minute walk. Parking is available in the on-site parking garage, where you can either self-park or have someone else park for you. Parking in NOT free. Check in was easy with no wait, but that may have been because I arrived before the evening "rush". It was necessary to cross a VERY busy driveway to get to our part of the hotel, and then up 22 floors. The room was clean with a nice view of the Ohio River. The room was equipped with a TV but NO microwave or refrigerator. I didn't bring my laptop, but I heard that Wi-Fi was available, but was NOT free. The hotel has several bars and restaurants on-site. Check-out was easy, but finding my car in the parking garage was difficult as there are TWO garages and they aren't very well marked. Make sure you know which garage you're in! There's also a small, but very nice bar on the 25th floor, with a lovely view of the city. Even with the discounted rate for theatre festival participants, the total charges, including taxes, fees, and parking was over $300 for 2 nights, not including any food or booze. Considering that a similar stay at an equally-as-nice hotel in St. Louis is roughly half as much, but includes free wi-fi, free breakfast,refrigerator,microwave, a free shuttle to and from the St. Louis airport AND free parking for up to a week...I think the value was lacking. One other point is that the Galt advertises "the best Sunday brunch in Louisville". We'd gone to the bar on the 25th floor on Friday night, and the bartender gave me a coupon for 20% off the price of the brunch, so we decided to give it a try. We arrived about 10:30 am, and the host asked for our reservations. We didn't have reservations, and the literature didn't mention that reservations were necessary.The host told us that she couldn't seat us without reservations,but I looked into the dining room and there were at least 20 empty tables..and this was for a buffet! Unless 160 people suddenly walked into the dining room in the next 30 minutes, there'd be absolutely no problem accommodating us. We went downstairs to another breakfast buffet which was probably not as fancy, but WAS excellent and cost substantially less.

Room Tip: Make absolutely sure you know where you parked your car, because there are TWO parking garages, and...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank canoebase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Public Relations Manager at Galt House Hotel, responded to this review, April 17, 2013
Thank you for staying with us. We value all of your feedback and take it into consideration as we work to continuously improve. Please come back and see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,852 reviews from our community

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Rating summary
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  • Rooms
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  • Value
  • Cleanliness
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2 reviews
Reviewed April 10, 2013 via mobile

The Galt hotel is a very nice, clean hotel near the waterfront in Louisville. It was within walking distance of the Louisville Slugger museum, the Actor's Theater, the Frazer museum and the Muhammed Ali museum, as well as to many restaurants and hotels. Get a high floor on the river side and you will have a beautiful view. First impressions linger and the checkin person was very cold and abrupt. Didn't feel like it was a friendly place. Maybe because it's such a large hotel.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Smccaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Public Relations Manager at Galt House Hotel, responded to this review, April 17, 2013
Thank you for feedback. We appreciate your staying with us and hope you'll be back to see us next time you're in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, Kentucky, United States
Level Contributor
6 reviews
Reviewed April 8, 2013

My wife and I stayed at the Galt House in Louisville for a Kid Rock concert and needless to say the stay was quite a surprise. After hearing about how immaculate the hotel was and how expensive the stay was going to be, I thought we were going to be staying at a palace. We requested a king but checked in to the dirtiest, most dusty room in the place that had two full or twins. The beds were small. You could write your initials in the bay window counter and next to the TV. Guest services told us since we booked through hotels.com, the problem was out of their hands. With reluctance they moved us, into another dusty, dirty room. There were no bags in the trash cans, and there was no hair dryer. I left my phone charger and called them the following day. They did not know of any such charger left in any rooms the previous night. My fault but where could the charger have ended up?
Folks, I have stayed at the Brown, Seelbach and some cheapos in the downtown area, and I am not one to knock a place even when the experience is terrible. But if you want a dirty, dusty room and you want to leave with a dead cell phone and a wet head, please stay here.

Room Tip: Call this hotel before booking through 3rd party! Ask for a room with a view of the river. Avoid t...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Jody B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Public Relations Manager at Galt House Hotel, responded to this review, April 17, 2013
We're sorry your stay did not meet expectations. We appreciate your feedback. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terre Haute, Indiana
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 8, 2013 via mobile

We have stayed here before and really like the location! Staff is always very friendly. Our only negative is that there isn't an indoor or heated outdoor pool. Dining on premises is ok but outstanding.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michelle l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Public Relations Manager at Galt House Hotel, responded to this review, April 17, 2013
Thank you for staying with us! We hope you'll visit again next time you come to town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vincennes, Indiana
Level Contributor
165 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed April 8, 2013

Stayed here 4 nights, upgraded to the "suite" which was a small living room area and a separate bedroom. The carpet needs to be replaced....very stained and worn, Found trash and other left overs from previous occupants behind the curtains in the bedroom. The walk in shower was a MAJOR plus for our stay. The location is great for being able to visit the downtown Louisville and 4th St area. Breakfast and internet are NOT included in the high room price.

Room Tip: request the suites with the walk in shower
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Indy_Fan_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Public Relations Manager at Galt House Hotel, responded to this review, April 17, 2013
Thank you for staying with us. We appreciate all your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
112 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 8, 2013

The Galt House is very average for hotels of its class. If you can get a good rate ($100 or less) and need to stay in downtown Louisville, it's worth considering. Nothing sets it apart from the Hiltons, Sheratons, Radissons, etc., though. Service is good, but that's always been my experience with this class of hotel in cities around the country. The Galt House nickel-and-dimes you for internet, but most of its peers do as well.
I've stayed there for vacation travel, but would be unlikely to use the Galt House for business, because the one place it stands out is its inferior elevator situation. No hotel I use for business is as bad.
If you don't need to stay downtown, you should consider the Sheraton across the river in Jeffersonville, where parking is free and you can usually get free internet, saving you $20/day or so over the downtown hotels.

Room Tip: The Rivue side (tower on the west side) elevators seem better than the other (east side) tower. Neve...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Public Relations Manager at Galt House Hotel, responded to this review, April 17, 2013
Thank you for staying with us. We appreciate all your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ewing, Virginia
Level Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 8, 2013

I was so excited to stay here, however I was disappointed with the quality of the hotel. The rooms are dated and just average. The view was not what I expected either. I could see the river and the other part of the hotel so all night I watched the glass elevators travel up and down the other part of the hotel (the drunk girls were amusing). The room was clean, I guess I just set myself up for disappointment expecting more. The nicest thing there were the lighting fixtures in the parking garage :D

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvsmygirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaltCustomerCare, Public Relations Manager at Galt House Hotel, responded to this review, April 17, 2013
Thank you for staying with us. We appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Galt House Hotel

Property: Galt House Hotel
Address: 140 N 4th St, Louisville, KY 40202-2910
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Louisville
#22 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Galt House Hotel 3.5*
Number of rooms: 1300
Official Description (provided by the hotel):
Galt House Hotel, the Heart of Louisville, boasts 1,290 guest rooms and suites, 128,000 square-feet of convention space and more than 50 meeting rooms. Galt House Hotel features six full-service restaurants and lounges, including RIVUE, a 25th floor revolving restaurant with amazing cuisine, as well as the Rooftop Garden and Terrace, Club 360° Fitness Center and the three-story Conservatory that connects the two towers over 4th Street. It is connected to the KFC Yum! Center and the Kentucky International Convention Center, and within walking distance of Fourth Street Live! entertainment district, the Muhammad Ali Center, Kentucky Science Center, Kentucky Center for the Arts, Louisville Slugger Factory and Museum and Frazier History Museum. It is also within walking distance of unique shops and restaurants. ... more   less 
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Also Known As:
Galt House Hotel Louisville
Galt Hotel Louisville
Galt House Hotel And Suites
The Galt House Hotel
Galt House Louisville Ky

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