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“I highly recommend this hotel!”

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Hilton Garden Inn Louisville Northeast
Ranked #16 of 97 Hotels in Louisville
Certificate of Excellence
Saint Louis, Missouri
Level 1 Contributor
3 reviews
3 hotel reviews
“I highly recommend this hotel!”
Reviewed July 19, 2010

The most comfortable bed I have ever slept in. Everything was as clean as could be. The desk clerk was the best. Everyone in my family was very happy with our two night stay at this hotel. My husband didn't like the road noise from the interstate that was very close by but I barely noticed it. Nice indoor pool and very nice exercise room.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cmb03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIAsstGenMgr, Assistant General Manager at Hilton Garden Inn Louisville Northeast, responded to this review, February 16, 2011
Dear cmb03, thank you so much for taking the time to share your experience at our Hilton Garden Inn! We are so pleased to hear our Garden Sleep System adjustable beds gave you a great night's sleep. Also, we are happy to announce that we have just installed noise-cancelling, double-paned windows on our interstate side, so your husband will be able to sleep deep on your next visit as well! We hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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597 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
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English first
Okie
Level 6 Contributor
130 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 5, 2010

As stated in other reviews, close shopping nearby in a trendy shopping mall. This hotel is clean. The few small complaints we had: our ice bucket was never dumped out (trivial, but we don't understand why coffee filters are dumped, but melted ice bucket water was not - ever), and our bath soap was never replaced after a several days stay.

Nice fitness center (needs to be a bit cooler for those of us who workout), indoor pool and hot tub. Breakfast was included with our pre-booked stay, but was normally around $10 each. Also, an outdoor patio area where we could take breakfast. There is a small bar (we never used), microwaves and fridges in the rooms.

  • Stayed July 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank karnlowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lake co
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed May 14, 2010

As the mother of the bride, planning a wedding can be very taxing....however, Donna put my mind at ease as we planned for out of town guests to stay at the Hilton. Well, I was so worried about everyone else, I neglected to make my own reservation and when that time came there were no more king rooms available. Donna stepped right up and upgraded my room for the price quoted several months ago and again the mother of the bride was put at ease. Thank you Donna, can't wait to meet you in person. I toured the hotel in March & the facility is just beautiful!

  • Stayed May 2010, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank doughLakeCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago suburb, il
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 27, 2010

We stayed here 2 days for a wedding in the immediate area. The hotel itself was very nice. We had good service for the most part. The breakfast was an additional $10. It was a basic hot continental breakfast. Although there were plenty of places to eat, there were no other breakfast choices within walking distance.

The hotel itself was in a great location. We liked the close proximity to louisville slugger and the flea market. It was great to walk the open shopping center. There are also several upscale restaurants within walking distance. The wedding we attended happened to be one of them and the convenience to the hotel made it twice as nice!

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank midwestmam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, KY
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 19, 2010

We've stayed at this location several times in the past and had nice experiences. We stayed there last weekend for a romantic getaway, and we were disappointed with our experience.

We requested a room with a jacuzzi, a request that has always been accomodated. Not so this time--which is OK, because we could use the hot tub and pool. Except both the hot tub and pool were cold. We advised the front desk of this but no explanation was given, no apology, nothing.

One of the two elevators stopped working while we were there. We advised the front desk of this, who put it back into service, but the next morning it was not working again. And when we checked into our room the refrigerator was turned off and unplugged.

It was just a collection of little things relating to customer service and overall quality that was a step back from what we had experienced here in the past. We paid a premium price for our room and expected a premium product. We were disappointed with what we got. Sadly, I believe we're going to have to look elsewhere in the future.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank PrayingColonel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville KY
2 reviews
Reviewed January 3, 2010

My husband and I stayed for New Years Eve just as a little get away and suffice it to say we were a bit dissapointed with the lack of care given to guests. When we checked in we waited on the receptionist while she finished stocking their mini pantry behind the front desk, because she actually told us to. Not a great way to start off a hotel stay. While checking in we were informed the breakfast was $10.00 per person, which included your basic continental items and an omlet made to order if you chose to have one. Seriously? When literally next door there was a buffet restraunt which offered a much larger selection of food for half that price? Once we were checked in we left to dinner only to return to the receptionist and a maintainence man? sitting in the lobby eating pizza and drinking with one another, which is beyond unprofessional in my opinion.
Once settled in the room it was nice enough, with a nice comfortable bed, and down pillows. They have great flat screen lcs tvs but were only connected to analog and not high def so the pictures were all very grainy, which pretty much makes the expensive tvs in the rooms pointless.
At 7:30am our telephone rang. When I woke up and answered no one responded but I could hear the lobby in the background. After about 20 seconds the caller hung up without even apologizing. Again, very unprofessional. Trying to get back to sleep after this phone call a knock came to our door @ 9am. Several knocks, finally my husband was dressed and answered to find the housekeeper there asking if we wanted her services. Uh no. Seriously? Don't they keep record of when people are checking out? If someone is checking out that day don't come to their door that morning asking if they can clean it, wait a couple hours and clean it AFTER they check out! We tried to get a little more relaxing in before check out only to be harassed AGAIN by housekeeping @ 10am! Just rediculous, unacceptable and rediculous. I have stayed at hundreds of hotels and have never ever been harassed by employees the way I was at this hotel, obnoxious and thoughtless.
Needless to say we left extremely unimpressed and intend to never return.
Not a good way to keep up the brand Hilton, not at all.

  • Stayed January 2010, traveled as a couple
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Helpful?
Thank everettrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasadena
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 28, 2009

We stayed here and at a much more expensive hotel in downtown Louisville. This hotel would be my top choice when I return. The service was excellent, the linens top notch, the food good and reasonable, lots of free parking, access to a close shopping mall. The rooms were spotless and well maintained.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank silverbullet61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Louisville Northeast

Property: Hilton Garden Inn Louisville Northeast
Address: 9850 Park Plaza Ave, Louisville, KY 40241-2088
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Louisville
#10 Romantic Hotel in Louisville
#12 Family Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Louisville Northeast 3*
Number of rooms: 135
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Louisville Northeast, located in the upscale shopping and dining complex, The Paddock Shops. Walk to several restaurants of different price points or do some shopping at well known stores like Barnes and Noble, J Crew, and Pier 1. We cater to the weekday business traveler as well as the weekend leisure guest. Our restaurant, the Great American Grille is open daily for breakfast, dinner and room service and boasts a full bar in the evenings starting at 5pm (closed on Sundays). We offer complimentary WIFI throughout the hotel. Each room includes a hospitality center with refrigerator, microwave and Keurig coffee maker as well as LCD TV with premium cable channels. Relax in our indoor pool or workout in our fitness center-all are located on the first floor and are accessible by your room key. We look forward to your stay! ... more   less 
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Also Known As:
Hilton Garden Inn Louisville Northeast Hotel Louisville
Louisville Hilton

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