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Crowne Plaza Hotel Louisville-Airport KY Expo Center
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Reviewed March 16, 2013 via mobile

Great location across from EXPO Center and dog friendly for all us going to the dig shows. Rooms were very clean and comfortable bed. Parking was tough with all the events going on. During check in they could not find our reservation despite earlier calling to confirm. And while checking us in the clerk took a phone call and argued with the caller delaying our check in. Once our reservation was found all went well. Food at the resturant was average.

  • Stayed: March 2013
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Thank dadaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this reviewResponded March 18, 2013

Thank you so much for thaking the time to review The Crowne Plaza Lousiville, we are always glad that our guest had a good experience, I am so sorry about the delayed check in and will be addressing your concerns with our staff. On behalf of the Crowne Plaza we Thank you and hope tp see you again.

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Reviewed March 16, 2013

Stayed here for two nights while the hotel was very full with high school kids. The hotel is very well maintained, very clean and the staff is very friendly. We had a room on the 5th floor called a king suite which was very spacious. Furnishings were very comfortable but could use some updating. Although older, they were all in good shape. The gym was a typical hotel gym with a few free weights, a multi machine and a couple of cardio machines. Room service was a bit on the expensive side but very fast and served hot. The servers were also very, very friendly. One down side was the continual issues with the internet on two different computers. Also, if you stay here, ask at the desk where your room is for parking reasons as the halls are very, very long and you could have a pretty long walk to your room with luggage. The hotel has a decent restaurant/lounge on the property. It is also directly across from the fairgrounds. It is at most 1/2 mile from the airport with easy access on and off the highway. Not a bad hotel overall.

Room Tip: Try to get a room in the lower numbers like 101, 202, etc., as this will keep you closer to the elevators. Otherwise could be a long walk.
  • Stayed: March 2013, traveled with friends
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Thank jmoonesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this reviewResponded March 18, 2013

On behalf of the Crowne Plaza we thank you for taking the time to review our hotel, we are pleased that you found the hotel to be clean, well maintained and that the staff were very friendly. We are so sorry for the problems you encountered with the internet service and can assure you that we are working on the issue to improve our future service. Thank you again for staying with us and we hope that you will return soon.

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Reviewed March 14, 2013

I stayed in this hotel almost every year for over 20 years, as our family used to travel to Louisville for a convention every year. Close to the airport, but quiet (don't hear planes flying over head at all hours of the day and night). Walk into the convention centre or use complimentary shuttle. Large, clean rooms, beautiful pool. Love it--we will definitely stay here again whenever we travel to Louisville.

  • Stayed: April 2012, traveled with family
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Thank Michelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this reviewResponded March 15, 2013

On behalf of the Crowne Plaza Louisville, we thank you! We are alway happy to see our guest return each year and that you can recommend us to others, we hope that your travels will bring you to Louisville and The Crowne Plaza again soon.

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Reviewed March 14, 2013

I recently stayed at the Crowne Plaza for a conference. The hotel was clean and very accommodating to us for our conference. They were courteous and very helpful. We ate in the restaurant for breakfast and the food was served quickly and was very good. Would definitely visit again.

  • Stayed: March 2013, traveled on business
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Thank Crittle72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this reviewResponded March 15, 2013

Thank you for choosing the Crowne Plaza Louisville for your recent visit, we are thrilled that your stay was a pleasant one and that you enjoyed your breakfast and service, you comments will be passed on to our staff.. We look forward to your return trip.

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Reviewed March 14, 2013 via mobile

Stayed here for a night for a convention. Staff was friendly and the food in their restaurant was surprisingly good. I had the Ruben sandwich.

Bathrooms in the rooms are nicely updated however some of the furniture and the lighting in the room was really outdated.

It is very easy to get to from the airport but expect a little plane noise at night when UPS is flying out.

My only real problem was the fact that there was also a dog show in the hotel and I had the pleasure of rooming right next to several yappy dogs. I have a dog myself so I was only upset that the hotel wouldn't put them all on one floor.

  • Stayed: March 2013
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Thank TAreviewed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this reviewResponded March 15, 2013

Thank you so much for taking the time to post your review, we are so happy you found the hotel staff to be friendly and that you were able to sample some of the menu items in the Blue Horse, Please accept our apologies for not keeping you away from the the convention in house, your comments are being addressed by our staff so that we may avoid this problem in the future, Thank you again for your review and thank you for staying at the Crowne Plaza, we hope you will return again.

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