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“Crown Plaza - Expo Center”

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Crowne Plaza Hotel Louisville-Airport KY Expo Center
Ranked #41 of 95 Hotels in Louisville
GreenLeadersBronze level
Cincinnati, Ohio
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Crown Plaza - Expo Center”
5 of 5 bubbles Reviewed November 8, 2012

I love this location. I have been here on several short trips just to get away. They have a pool that is open all year. It is very clean and HUGE, with a nice sized deep end. The restaurants inside are pricey, so we just go around the corner to the stretch of restaurants for food. There is also a nice Bowling Alley right across the street that has awesome drink and bowling specials. I usually find discounted rooms on Hotwire, just look for hotels near the airport. Location is great for kids. Rooms are huge, beds are extra cozy - flat screen tv in every room with cable, free WiFi.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TracyP5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, November 19, 2012
Thank you for choosing the Crowne Plaza for your short trips away from home, we are pleased that you found everything to be clean and to your satisfaction, We hope you and your kids return again for a mini vacation
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611 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (124)
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English first
Erlanger, Kentucky
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed November 5, 2012

Spent the weekend in Louisville for my niece's competition...and there were what seemed like thousands of people staying there. But the staff handled everything very well! Every employee was nice, courteous, and willing to help. The lobby is very nice. The banquet halls are beautiful. The pool is nice (but not heated and pretty chilly). The rooms were comfortable, will all of the amenities we could ask for. However, I'm confused by the "upgrades" they've made. They installed cheap, builder-grade interior doors (the kind you find in a Home Depot ad for $19.99) with brushed nickel handles. They're paper thin and look really odd in their rooms.
The hotel is close to the airport, but not much else. The surrounding area is a little creepy - perhaps because it's on the industrial side of the city. It was about a 15 minute drive to Lynn's Paradise Cafe and about 25 minutes to the St. Matthews area. And I heard from a family member that their restaurant, The Blue Horse, was awful...and awfully expensive. But, I didn't experience it firsthand.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank NixHotelPix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, November 19, 2012
Thank you for taking the time to review the Crowne Plaza, we are happy you found the staff to be friendly and able to accomodate the group in house, we hope you will stay with us again in the future, i am so sorry your found our upgrades substandard and have passed the information on to Upper Management, we appreciate your feedback.
thank you
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Portage, Michigan
Level Contributor
85 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed October 4, 2012

Just returned from a very quick trip to this Crowne Plaza. Property a bit dated overall, but totally acceptable and maintained. Lunch in the hotel bar was very good, and overall the staff was extremely friendly and helpful. Also, the shuttle to and from hotel is quick and easy. I will surely return back.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drinkwater11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, October 5, 2012
Thank you for taking the time to review the Crowne Plaza Lousiville, we are very happy that you found our team members to be helpful and friendly and that the shuttle service was quick and easy, we hope your next quick trip to Lousiville will include another good lunch in the Blue Horse and a good nights sleep at the Crowne Plaza.
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Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed September 30, 2012 via mobile

First time in Louisville so I wasn't for sure about locations nor which area 2 book a hotel. I went on line 2 survey the local area & decided on this hotel. I enjoyed every moment. The staff was very courteous. The room & hotel clean.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank cgoode39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, October 5, 2012
Greetings,
Thank you for taking a chance on the Crowne Plaza Louisville for your first time in our city, we are thrilled that you have a good stay and found our beds to be comforable and our staff to be friendly, we look forward to your return stay.
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Florida
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 30, 2012

We stayed at this Crowne Plaza the night before flying to Costa Rica and parked on car there while we were gone. The shuttle was prompt and fast both ways. The location is only about 5 minutes from the airport - so very conveniently located. The rooms were nicely appointed and the lobby nice.

Room Tip: Book early & in advance for better rates. A little pricey but still very nice
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nucmanchh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, October 1, 2012
Thank you for your review, we hope you enjoyed your time in Costa Rica and are very happy you chose the Crowne Plaza to stay before your trip, we look forward to your return trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fishkill
Level Contributor
172 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed September 30, 2012

What can I say? Comfy bed, working air conditioner, lots of counter space in the bathroom, GREAT shower, sinks inside and outside of the bathroom, fast elevator, easy parking, VERY nice staff, nice meal in the restaurant. I think the place just underwent a renovation due to storm damage. Sorry they had the storm but it did look nice and new.

Fast, free internet and, my personal favorite, a magnifying mirror in the bathroom!! So easy to put makeup on!! : D

Room Tip: I had a room on the second floor but there was a kind of patio outside that made if seem like people...
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mayflower57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, October 1, 2012
Thank you so much for your great review, we are happy we met you expectations and you had a great stay, we hope you return again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maryland
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed September 25, 2012

First of all let me say that the employees of this hotel were fantastic, I would give them an A+. However, the problem I had was with the noise associated with the HVAC system for my room. I have stayed in a lot of hotels and many have noisy HVAC systems and most allow you to run the fan continuously to create white noise. Unfortunately not here. The thermostat caused the system to short cycle (on and off every 10 to 15 minutes) and then, every time the system turned off there was a noise that sounded like a screw actuated damper that lasted about ten seconds. Needless to say, the noise of the HVAC system, coupled with very uncomfortable foam pillows, made it impossible to have a good night's sleep. Oh yeah, the location is great if you are flying in and going to the convention center.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ongracebay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, October 1, 2012
We are pleased you found our Team Members to be fantastic, I will definantly pass on your paise to them and your HVAC problems to our Engineering department.
On behalf of the Crowne Plaza Louisville Airport Hotel, please accept our sincere apology for your unpleasant visit. We strive to ensure our guests experience excellent service during their travels and it would seem you did not receive the southern hospitality we are proud to extend
We value your relationship with the Crowne Plaza and hope that you will return again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

Property: Crowne Plaza Hotel Louisville-Airport KY Expo Center
Address: 830 Phillips Lane, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Louisville
#24 Romantic Hotel in Louisville
#40 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Louisville-Airport KY Expo Center 3.5*
Number of rooms: 588
Official Description (provided by the hotel):
Discover the meaning of old-fashioned Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Louisville International Airport and major attractions like Six Flags Kentucky Kingdom, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is The Place to Meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night s sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville. ... more   less 
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Also Known As:
Crowne Plaza Hotel Louisville-Airport Ky Expo Louisville

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