I blocked off 10 rooms for a travel baseball team under my name and gave my cc# to reserve my room. After a hot sticky day at the ballpark we arrived to be told that they had no room reserved under my name but the other nine rooms needed for the team had been checked in. We were told the hotel was booked full after much arguing she the office manager told us she would try to find us a room at another hotel. When we told her we wanted the entire team at the same hotel she said no they have checked in and can not have refund. After an hour of requesting to speak with a manager or owner which was difficult because of a language barrier she said she found us a room. Upon entering the non-smoking room it smelled so bad my nose burned the room was filthy. We turned on ac and headed to pool where we found a rusty fence with many sharp points and the pool area was filthy as well. We went back to discover the ac blowing hot air. The office told me they had given out all their fans but could give me some air freshener spray for the smell. We had to have the door open to our room which didn't feel safe because the parking lot was filled with questionable people smoking. My kids have allergies and asthma so we left because we didn't feel safe. We saw police officers come to the hotel twice and suspected drug dealers or a meth lab in a room a few doors down. A few members in the group were going to stay two nights but decided to check out the next morning and because of the terrible conditions the same office manager called the police on them. The rate was $79.99 a night and they should be paying people to stay there. We went one exit and checked into the Country Inn for the same price it was cool extremely clean and the service was off the chart. This hotel is nasty and not safe do not take your children there!
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- Also Known As:
- London Quality Inn