We stayed here one night on a trip down I-75. I reserved two rooms, each King bed/study w/sofabed -- it was all they had left, and we were told when I called that 4 would not fit in one room (not true, the desk clerk was misinformed. More later). We arrived at 1am, so were happy to get checked in quickly. We just wanted a good night's sleep so we could drive some more the next day. The room I was in had a comfy king bed and full-size sofa bed (not twin as I was told on the phone); would have slept 4, but the two of us slept great.
Almost every employee we met in the morning was cheerful and helpful, and breakfast, while not a huge selection, was typical Hampton and perfectly adequate.
Now here's the rest of the story: I found out after we were in the car that the other half of our group did not have a sofa bed in their room, just a chair and ottoman. They checked, it was not a sleeper chair. It was just father/son, so they shared the King bed with moderate success (son is a kicker :/). I called back to the hotel, requesting a credit for the difference in price between the King regular and King study room. I was told that the computer showed that room 217 had a sofa bed, so that was that. I told her that we had just been in the room, and no, it did not. I was put on hold, and she came back and said that she had checked, and yes, it had a sofa bed. ?????? Excuse me? Apparently, what the computer says is law, personal guest experience be damned. She offered to have an assistant manager call me back when they had time, but by this point I felt like I had invested enough time in being told, basically, that we were idiots and couldn't recognize a sofa bed if it bit us on the behind. Too bad we didn't have a picture! BEWARE, fellow travelers, they don't necessarily know what is in their own rooms. Hopefully they'll change the computer, or put a sofa bed into 217. And don't expect the female day clerk with long, curly reddish hair to know anything about the rooms.
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