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“Not up to Holiday Inn Express quality”

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Holiday Inn Express Hotel & Suites London
Ranked #8 of 12 Hotels in London
Reviewed March 16, 2012

Very old and tired looking inside rooms. Old white furniture and mold around the caulking in the bathroom. Does not meet the HIE standards. Man at front desk was rude and indifferent. The sheets were very thread bare.The a/c's are old and so noisy you cannot hear the tv when they are on. I would never stay here again.

Room Tip: Keep going on down the highway......
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  • Stayed: February 2012, traveled with family
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1  Thank MissyAnne9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this reviewResponded April 9, 2012

MissyAnne9,

First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations. We appreciate the candid feedback we receive and welcome any opportunity to improve. We hope that you give us a chance in the future to show you how great our hotel is.

Ben J
IHG Care

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139 - 145 of 160 reviews

Reviewed March 1, 2012

Customer service poor, bed was dirty, lots of hair on pillows and sheets...

  • Stayed: August 2011
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Thank Mexicangirl22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations IHGCare at Holiday Inn Express Hotel & Suites London, responded to this reviewResponded March 21, 2012

Dear Mexicangirl22,

I'm sorry to hear you did not enjoy your stay.
I would like to offer a sincere apology. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

^Katie
IHGCare

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Reviewed November 30, 2011

Stopped here for an overnight stay with the family after fighting the bad weather on the roads all day, rain rain rain and was rewarded to a nice comfy bed. The bed totally rocked! Check in was a breeze. There was a free breakfast in the morning and was ok. The eggs were a bit watery but what made up for it was a pancake machine that made a pancake by the push of a button. Pretty cool. Nice room, clean property and very nice staff.

  • Stayed: November 2011, traveled with family
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2  Thank buzzs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnLondonKY, Manager at Holiday Inn Express Hotel & Suites London, responded to this reviewResponded July 31, 2012

Thank you for your response!

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Reviewed November 18, 2011

I travel for a living and spend about 100 nights a year on the road. The HI Expess in London in a great place to relax and recharge. The beds all have REAL matresses and are as comfortable as my own. The staff is frendly and attenive, if you need anything they are alway accomodating. Plenty of restaurants nearby and the halls are always quiet. If you are visiting for business or vacation ( I have stayed here for both) this is the place. The breakfast could be a little better but hey, I would prefer a great nights sleep and mediocre breakfast to a lousy nights sleep & killer breakfast any day. Upgrade to the Jacussi suites you won't be dissapointed, both the rooms and tubs are huge!

Room Tip: Get the suites !!!
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  • Stayed: November 2011, traveled on business
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2  Thank Noel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2011

Same as most H.I. Expressess, clean rooms, prompt service and most everything you would expect. Check in was flawless, room was a ADA habdicapped room because that was all they had, even though the reservation was made in advance. Stop at McDonalds and forget the express "breakfast". Hope this helps. Wouldn't stay again.

  • Stayed: November 2011, traveled with family
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1  Thank dobjai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2011

Stayed here one night. Hotel was close by to resturants, gas stations, and Interstate 75. Bathroom and Room were clean. It was very quiet and the bed was comfortable. Breakfast was a little lacking but we would stay here again.

  • Stayed: August 2011, traveled as a couple
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2  Thank Textilesqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2011

We stayed here on an overnight stop. The hotel and the rooms were clean. The bed and pillows were not all that comfortable and the air conditioner was noisy, but that is typical of a hotel in this price range. The breakfast was very limited, but fine. They had frozen bagels, toast, pancakes, bacon, biscuits, eggs, yogurt, bananas, and yogurt. I had picked the hotel in part because of the pool. I was very disappointed in the pool and so thankful that we arrived too late for my son to spend much time in it. There was something really wrong with the chemicals. It was cloudy and had a green tent to it.

  • Stayed: July 2011, traveled with family
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2  Thank aorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hielozky, Public Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this reviewResponded August 2, 2011

First off I want to thank you for taking time out of your schedule to give us your comments and concerns, it means alot to us. We have looked into your comments and since then we have had our maintence man fix the noisy air conditioner and pool is clear. Once again, thank you and we look forward to you staying with us again.

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Additional Information about Holiday Inn Express Hotel & Suites London

Address: 506 Minton Dr, London, KY 40741-1637
Phone Number:
Location: United States > Kentucky > London
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 12 Hotels in London
Price Range: $96 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites London 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Take a video tour of the hotel. The Holiday Inn Express Hotel & Suites London is conveniently located on I-75 halfway between Lexington, KY and Knoxville, TN. We are nestled in the heart of Kentucky's Daniel Boone National Forest. The surrounding area of Laurel County offers numerous lakes & streams, gently rolling hills, and natures finest outdoor recreational facilities. London is also the home of the world famous Chicken Festival. Hotel features include an indoor heated pool, fitness center, 24 hr business center, and free high speed Internet access (both wireless and cable). Our hotel also offers our complimentary Express Start Continental breakfast. Enjoy a unique breakfast experience at our new Express Start breakfast bar. We have also created the world's best tasting cinnamon roll. Visit London, KY and Stay Smart at the Holiday Inn Express Hotel.Lexington, KY - 75 miles N. Cincinnati, OH -160 miles N. Louisville, KY - 160 miles NW. Bowling Green, KY - 99 miles W. Knoxville, TN - 95 miles S. Atlanta, GA - 300 miles S. Downtown London - 1.5 miles NW. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites London
Holiday Inn London
London Holiday Inn

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