We made a one night stop at this Ramada on our way to TN. We arrived at 11:30 PM for a quick rest from the 9 hour long trip. A few hours after we left I discovered I had left my daughter's American Girl doll in her bed. All of us Mom's can relate....got all the kids, snacks, pillows, bags....my hands were over full. I quickly realized my error and called immediately. Well, guess what? There is a staff member at this location with a pretty excited little girl. While I understand it was my error, that is no excuse for the theft of a personal item of this nature. It is no different then a security blanket for my little girl. The lack of professionalism and rudeness by this staff was indescribable. My brother and I were hung up on multiple times without provocation but rather a reasonable explanation of why the management felt any amount of due diligence was necessary.
- Official Description (provided by the hotel):
- Please Pardon Our Dust!!! Hotel Public Area's, Dinning area, Lounge and all meeting space currently under renovations to Better Serve You. Our Shuttle Service is free to our Guests for Pickup or Delivery to the LEX airport but must be schedule 42 hours prior to arrival. There is a $150 Deposit required by all guest upon check-in to ensure no smoking or damages to our rooms and will be refunded upon check-out if no evidence of smoking or damages found. It can be paid by Credit Card or Cash. If paying by credit card there will be a $150 hold put against the card which will be release upon check out if all is ok, but may take 3 to 7 days to return to your account based on your Banks Polices. ... more less
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- Also Known As:
- Ramada Hotel Lexington
- Lexington Ramada
- Ramada Lexington