We've stayed at Comfort Suites all over and this one is a real disappointment!
After a very long driving day we were greeted by a nice young man and he gave me the info to sign. However he asked me "check" a block acknowledging that "I would have to pay for safe usage". But if I didn't use it then I could tell them upon check out and they would remove the fee.
Well in my opinion that is very deceptive practices because if I had forgotten then I would have been charged the fee. I have never been subjected to any such fees with Comfort Suites!
Additionally this place needs a refurb big time and it's only surface cleaning done. There was mildew around the grout and dust around the floor tile in the bathroom. The fan sounded like a jet engine in room 316 but was alright in 318.
We took off our shoes and within a few minutes our socks were dirty.
We wanted a non-smoking room and we were placed on the 3rd floor, we had 2 rooms 316/318 and the hall was stale smelling. The room was worse fortunately I travel with an ionizer otherwise I would have left.
The AC was hard to regulate as they don't have thermostats.
I am being generous with a 2 star but the bed was comfortable and didn't see any bugs. Plus the breakfast was normal for a hot breakfast and tasted pretty good and the TV, Internet worked fine, the fridge and microwave were clean and new.
The elevator is located in a small hallway off the main hallway and it made it difficult to maneuver it luggage cart.
We booked this hotel during the "special reduced rates" and it definitely is not worth the regular room rate.
- Official Description (provided by the hotel):
- Our property is currently undergoing a renovation of guest bathrooms, all services and amenities will remain open and available. We would like to apologize in advance for any inconveniences that may arise. ... more less
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- Also Known As:
- Comfort Hotel Lexington
- Comfort Suites Lexington
- Lexington Comfort Suites