First- the 2 story 2br/2bth contains an upstairs open air loft- so very little privacy for the 2 families traveling with basketball team. The den/ kitchen is nice - not enough pans- and the plates were the size of saucers . We thought the beds were king sized- they were queens. Also - the one family paid cash for the 4 days - i paid with credit card- the sign at the front desk at the time said if you pay with Debit- they place a hold on funds. Nothing about CC's. So when I got an email from AE that said they had charged almost 90$ over the cash amount- I was confused. So I called front desk- was told that AE had done that for incidentals - called AE- they said no - don't have ability to do that- had my daughter go by desk to get print out of our room- showed only the cash paid- so next morning I went by desk- was told by a very rude man that it was there policy to charge 20$/day over on CC's and Debits- pointed to sign- which only said debit- I pointed this out after having him interrupt me and basically act like he couldn't believe he was having to deal with me- when I pointed out that my friend who paid cash had paid no money for incidentals - he had nothing to say but that's right- so after getting no where- I finally gave up - another customer was standing there as I left- as I was going upstairs I heard him make sounds like " wowwwwww" to the customer- as if he was put out with me. I did pull the sales manager over later and told her how he had behaved so unprofessionally - she apologized and I did receive a call from him admitting this and apologizing. But damage done. There are too many places to stay where you are valued as a customer and who pride themselves in customer service
- Official Description (provided by the hotel):
- Residence Inn by Marriott Lexington North hotel featuring newly renovated public spaces is positioned at the junction of New Circle Road and Newtown Pike providing quick and easy access to all attractions and points of interest such as Keeneland Racetrack, Kentucky Horse Park, Red Mile Racetrack, The Thoroughbred Center, Hunt-Morgan Home, Mary Todd Lincoln Home, Rupp Arena, Shaker Village, Aviation Museum of Kentucky and much more! The hotel's spacious suites with fully equipped kitchens, separate living and sleeping areas, free high-speed Internet access and complimentary amenities like breakfast and evening socials make it the perfect place to stay in the heart of the Bluegrass state. Shopping near the Residence Inn Lexington North hotel includes Victorian Square, Fayette Mall and Lexington Green Mall. The University of Kentucky and Transylvania University are both within 4 miles of the hotel. Let the friendly and professional staff at the Residence Inn by Marriott Lexington North hotel welcome you to Lexington. ... more less
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- Also Known As:
- Residence Inn Lexington
- Lexington Residence Inn