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Reviewed July 14, 2012

My parents, daughter and I come to Lexington quite often to visit my college-age son. We have stayed at several different hotels in the area. Our stay at the Residence Inn this weekend was very good. The rooms have been recently renovated and are well done. They are spacious and comfortable. The beds were very nice. I would ask for a 2 bedroom pent house suite the next time, just so my family will have more room, but other than that, it was a great stay. Breakfast was yummy and every hotel empoyee we came in contact with, from the front desk clerk, to the cleaning staff, to the maintenence staff. to the general manager were polite and incredibly helpful. Our family will definitely be back! P.S. The Japanese restaurant next door was wonderful! We took my dad for his birthday and had such a great meal!

Room Tip: My dad has health problems and there are quite a few steps, you even have to go up steps to get to breakfast....this could be difficult for soe families.
  • Stayed: July 2012, traveled with family
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Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RInorth, Manager at Residence Inn Lexington North, responded to this reviewResponded July 17, 2012

Dear R S ,
Thank you for the kind review of our hotel, Residence Inn Lexington North. We strive to provide the best customer service in Lexington and it clearly shows that we provided that for your stay! It is so nice to have a great Japanese restaurant next door and we are happy to hear your father had a great birthday celebration there! We look forward to seeing you next time you visit Lexington!

Michael O'Malley
General Manager

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Reviewed July 9, 2012

Cathy and her staff are very friendly and helpful. Stayed here twice, once for almost 4 months back in 2009 and this year for just a few weeks. They welcomed me warmly each time and offered great starter kits (map, candy/cookies, hotel guide/policy, brochures to interesting places, etc).

The rooms are great with big firm beds, fluffy pillows, toilet/shower/bath, fully-equipped kitchen (with 4-burner electrical oven, microwave, dishwasher, refrigerator, in-sink-erator, pots/pans, dishes and utensils). Stayed in a duplex and we got three flat-screen TVs, one in each bedroom and another in the living room. Temp-control was superb and we stayed cool in the summer. Wireless internet connection was free and quite fast for my browsing, email and VPN needs.

All in all very satisfied with the room and the service. Traveling thousands of miles to get to Kentucky is daunting every time, but the fact that I'm staying in this hotel almost makes up for the jet lag.

The only thing is that the place is pretty remote. Very close to the office, but quite far from everything else. There's a convenience store at the Shell station nearby and a pretty posh Ichibana Japanese restaurant but that's about it. All other malls and stores and restaurants are a few minutes away by car, though.

Room Tip: Each duplex room more or less have the same layout. I've stayed in a single and a duplex and I like the duplex better just because you can actually close the door to the bedroom so guests don't have to see your bed when they visit.
  • Stayed: July 2012, traveled on business
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Thank kareentariman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RInorth, Manager at Residence Inn Lexington North, responded to this reviewResponded July 17, 2012

Hello Kareen,
Thank you for the kind review of our hotel, Residence Inn Lexington North. We strive to provide the best customer service in Lexington and it clearly shows that we provided that for your stay! We look forward to seeing you next time you visit Lexington!

Michael O'Malley
General Manager

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Reviewed July 9, 2012

The place doesn't look all that great on the outside, but the rooms have obviously been renovated recently. Very comfortable room - and well appointed. TV reception wasn't great though. Only a couple of channels came in clearly enough to watch. Reception staff was friendly during check-in. Breakfast could've been better. Coffee was very weak and waffle mix had a "sour taste", according to my wife. (No after effects though.) Hotel is convenient to Horse Park in Lexington, and only a mile or so from I-75. Not a bad place to stay -- but there is a Marriott Courtyard adjacent, and it looks a little nicer.

  • Stayed: July 2012, traveled with family
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Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RInorth, Manager at Residence Inn Lexington North, responded to this reviewResponded July 17, 2012

Dear SteveKY;
Thank you for the review of our hotel, Residence Inn Lexington North. We strive to provide the best customer service in Lexington and it clearly shows that we provided that for your stay! It is always helpful to be notified about any guest suite and property concerns and we greatly appreciate your comments. We will look into the TV reception! We are the first style of Residence Inn by Marriott with the exterior entrances but have recently completed a beautiful renovation on our suites, internet and exterior. The fun, private and tranquil atmosphere is what makes us unique and why our guests keep coming back year after year! We look forward to seeing you next time you visit Lexington!

Michael O'Malley
General Manager

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Reviewed May 13, 2012

We were traveling with a tentative schedule so we looked on the internet for last minute hotel deals.
Found one for the Residence Inn. I wanted to earn point so we called and asked if they would match the deal. Of course they would. We arrived after a long day of driving to a friendly check in and a clean room. One issue was an overwhelming smell of room deoderizer which for me means migraines. We quickly aired out the room, problem solved. The room includes a small kitchen, desk, free internet, outdoor pool, breakfast with hot and cold items...

We did have one problem; a leak in our patio door resulted in the drip from... However, we mentioned it at check out and received a $24.00 additional discount on our room and a sincere apology for the inconvenience. You can't ask for more than that! These folks really want you to be happy with their service.

  • Stayed: May 2012
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Thank Cabdg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RInorth, Manager at Residence Inn Lexington North, responded to this reviewResponded May 29, 2012

Dear Cabdg;

Thank you for the kind review of our hotel, Residence Inn Lexington North. We strive to provide the best customer service in Lexington and it clearly shows that we provided that for your stay! It is always helpful to be notified about any guest suite concerns and we greatly appreciate your comments. We look forward to seeing you next time you drive through or visit Lexington! Have a great week!

Michael O'Malley
General Manager

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Reviewed May 10, 2012

I travel extensively and frequently throughout the year so I seek a quiet home-like atmosphere with relaible service at all levels. Residence Inn North Lex meets all those parameters and more. This Residence Inn is the "old style" with separate units and buildings near IBM, Lexmark, UK and other major businesses. Convenient to I-64 and I-75, it's a short drive to Frankfort and within reach of Cincinnatti as well. Having to work with Government per diem can be a challenge but the management did their best to work through the challenges. Bottom line is the folks that run this property care about your stay and will work through any problem, large or small, rapidly and with a professional attitude. This is a Marriott property that should be recognized by corporate headquarters as the epitome of serving with style, customer service and professionalism as their business vision. Choose this property if you have a choice!

Room Tip: Backside of property is quietest. Avoid pool and tennis court side as much noisier.
  • Stayed: March 2012, traveled on business
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Thank GovTrav59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RInorth, Manager at Residence Inn Lexington North, responded to this reviewResponded June 20, 2012

Thank you for your great review on our property and staff at the Residence Inn Lexington North. We take pride in providing the best customer service and a beautiful property in Lexington, KY! We are so glad you enjoyed your stay. We will see you next time your in Lexington!

Michael O'Malley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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