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“Good Downtown Location”

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Hyatt Regency Lexington
Ranked #7 of 71 Hotels in Lexington
Certificate of Excellence
Galveston, Texas
Level Contributor
84 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Good Downtown Location”
4 of 5 bubbles Reviewed December 28, 2013

We stayed here for 2 nights, we chose the Hyatt as we wanted to be walking distance of the downtown area, and close to the Rupp Arena for a concert. The Hyatt is interconnected to the Rupp Arena, you don’t even have to go outside! It’s also connected to the Lexington Centre with a selection of shops and food establishments. As it’s a business hotel, so there is NO free wi-fi, or breakfast. They do offer valet parking, or you can self-park for free at the lot across the street. Comfy beds, the only problem with had while staying there was which we got back to our room one afternoon, our door had been left open – thankfully nothing was taken.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank emmaxoxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, January 2, 2014
We appreciate your patronage and thank you for posting an online review of our hotel. Please be assured that we read these reviews very carefully and follow up on any concerns that we may find here.

Thank you again for your business and please return soon.

Larry Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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933 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (188)
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English first
Saint Louis, Missouri
Level Contributor
3 reviews
5 of 5 bubbles Reviewed December 26, 2013

We always stay there when in Lexington, Kentucky, and the staff there is wonderful. Everything we asked was promptly provided with pleasant service. It is "the" place to stay in Lexington. Our expectations are always exceeded. Love the service, rooms, restaurant, bar, and access to shops. Judi and Joe Fleming

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judiandjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, January 2, 2014
Judi and Joe,

Thanks for your loyal support of our hotel. We do like potential visitors to view us as "the place to stay in Lexington." We hope to serve you again in the near future.

Larry Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
281 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
3 of 5 bubbles Reviewed December 19, 2013 via mobile

While the location is good, I have to say that the restaurant needs help for both morning and evening.
Issues about maintenance were addressed properly and in a timely manner.
Nice linens.
Self parking across the street.

Stayed December 2013, traveled on business
Helpful?
1 Thank PickyDianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, January 2, 2014
Dianne B,

Thank you for taking the time and effort to post your review of your visit to our hotel on this website. Please accept my apology for the substandard experience in our Blue Fire Grill. If you will reach out to me before your next visit to Lexington, I will be happy to handle your reservations myself.

Larry Bell
larry.bell@hyatt.com
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suebob29
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed December 15, 2013

Came to Lexington for business, found a very full hotel lobby full of UK basketball revelers. Not that that was a bad thing, especially since Rupp Arena is right next door! This is a great location for games and I was completely surprised that there was a game! Anyway, the hotel bar was hopping the game was sort of late. I expected it would be very loud both with outside noise and in the hallways. Pleasantly surprised to find neither.

As for the room, it was very comfortably appointed. The only thing I'm always surprised about is that wifi isn't free! Found the same thing at the Four Seasons, so.... Other than that, all of the staff was very pleasant, from check-in to valet.

I don't think you'll be disappointed with this hotel for eiher business or pleasure.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suebob29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, January 2, 2014
Thanks for your good review of our hotel on TripAdvisor.com. We do appreciate the nice comments and are glad you enjoyed your stay.

Please return soon!

Larry Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Acworth, Georgia
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed December 10, 2013

My wife and I checked in for the Avett Brother's concert on November the 23rd. We have stayed at this property before without any issues! Check in was at 3 pm but we had to wait till after 4 to get a room. Upon arriving at 3 pm my wife was passed over twice in line to check in just to find out they had no rooms ready and we would have to wait. The room was not cleaned very well. Not sure if they where short handed? Our concert was great! Who knew that the hotel would get so loud late into the evening that we could not go to sleep until 1 am! The expectation when you pay $180 an night is for perfection not what we could get at a motel 6!

Room Tip: Very big price for a disappointing stay! Many more great hotels in the area!
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, December 13, 2013
Eric P,

Thank you for completing a review on Trip Advisor. We deeply regret that you were disappointed with your experience at our hotel. We take the feedback that we receive from reviews on this website very seriously indeed and we will follow up on your comments with our team.

Please reach out to me directly and I will do my best to make amends with you.

Larry Bell
Larry.Bell@hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 4, 2013

We held our wedding reception at the Hyatt in November. We are residents of Lexington and the downtown location was perfect. Laura Caldwell was our event coordinator and did an exceptional job taking care of us from the time we first met, to the end of our reception. The whole staff was so accommodating and friendly. This hotel is a great choice for special events or just staying the night!

Room Tip: Request a room with a view of the water fountains
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rosiedavie34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, December 5, 2013
Thank you for choosing the Hyatt Regency Lexington for your recent wedding reception. I know that Laura, and our associates that assisted her on your event, will be delighted that you enjoyed your very special day with us.

Also, thank you for completing a TripAdvisor Review on your experience. Congratulations on your recent marriage and please come back and see us to celebrate your Anniversary!

Larry Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 1, 2013 via mobile

Nothing much to whine about here. Great location. Staff was top notch. Amazing bar area. Food was a bit pricey for what you got. They could use a Starbucks for sure as everyone was not interested in pricey Buffett but had to wait for each cup of coffee to be made by staff. It was silly and many folks moved on.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelingMan0087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, December 5, 2013
Traveling Man,

Thank you for taking the time to review our hotel on TripAdvisor. We are glad that you enjoyed your stay and service from our "top notch" staff. We will be sure to share your comments about the service with our team of associates.

Please return soon.

Larry Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Lexington

Property: Hyatt Regency Lexington
Address: 401 West High Street, Lexington, KY 40507
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Lexington
#8 Family Hotel in Lexington
#11 Business Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Lexington 3.5*
Number of rooms: 366
Official Description (provided by the hotel):
A landmark tower rises in the heart of Bluegrass Country. This is the Hyatt Regency Lexington located in the heart of downtown... a superb combination of elegance and style. You will enjoy exquisite comfort and convenience in 365 luxurious rooms including 9 suites. A dramatic 7-story atrium lobby is the ideal gathering place before shopping at Victorian Square which is connected to the Hyatt by glass skywalks. Additional features include the Glass Garden restaurant, Lobby Bar, a heated indoor pool, a fitness center and complimentary parking. The Hotel is part of the Lexington Center Complex which also houses the Lexington Convention Center, the Civic Center Shops with over a dozen boutiques and food court, the UK Basketball Musuem and Rupp Arena - home to the University of Kentucky Men's Basketball team, the Lexington Horsemen National Indoor Football team and various concerts and programs throughout the year. ... more   less 
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Also Known As:
Hyatt Regency Lexington Hotel Lexington
Lexington Hyatt Regency
Hyatt Lexington

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