I would think that for such an upscale high price hotel they could do a little better job than your ordinary run of the mill roadside hotel, but I believe you get better value and service at those so called roadside hotels.
On this stay everything seemed to be in order in the room, I purchased the paid internet plan that was less a good experience. Everytime I tried to do some work the internet cut out, well in a few minutes it would start again last for 15 minutes or so and cut out again for a few minutes this went out throughout my two day stay, at one point I called the front desk and ask if there was a problem with the internet and I was told no, but they would check and call me back, well no return call.
On my first morning I went to take a shower and found that the previous guest had left a razor in the shower, now my room had appeared to be cleaned but sure enough there was someone else's razor, made me wonder how clean the room really was. I went to the front desk and informed them about the razor, they said that was awful and they would have housekeeping take care of it. That night went back to my room settle in watched a ballgame and went to sleep. Next morning got up went to take a shower and there was the other guests razor, so apparently housekeeping never did follow up, or the front desk never told them.
- Official Description (provided by the hotel):
- A landmark tower rises in the heart of Bluegrass Country. This is the Hyatt Regency Lexington located in the heart of downtown... a superb combination of elegance and style. You will enjoy exquisite comfort and convenience in 365 luxurious rooms including 9 suites. A dramatic 7-story atrium lobby is the ideal gathering place before shopping at Victorian Square which is connected to the Hyatt by glass skywalks. Additional features include the Glass Garden restaurant, Lobby Bar, a heated indoor pool, a fitness center and complimentary parking. The Hotel is part of the Lexington Center Complex which also houses the Lexington Convention Center, the Civic Center Shops with over a dozen boutiques and food court, the UK Basketball Musuem and Rupp Arena - home to the University of Kentucky Men's Basketball team, the Lexington Horsemen National Indoor Football team and various concerts and programs throughout the year. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Lexington Hotel Lexington
- Lexington Hyatt Regency
- Hyatt Lexington