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“They have my pillow and won't give it back!!!”

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Days Inn Lexington Southeast
Ranked #50 of 71 Hotels in Lexington
Sparta, MI
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“They have my pillow and won't give it back!!!”
Reviewed September 19, 2009

We stayed on August 18th 2009. We got there quite late after having driven from Virginia Beach. We checked in late, and it took FOREVER to get checked in. The service desk was S L O W!
We finally got our room. I was very disappointed by it. The bed was as hard as a rock. I would have been more comfortable sleeping in my car. (It may have been quieter too!) There were several (presumed) ladies of the evening running up and down the hall on our floor, making a lot of noise. I was NOT comfortable leaving my car outside. However, being exhausted, we took the room for lack of options.
We got a couple hours sleep. The elevators are slower than molasses in January, and VERY OLD. The hotel in general seriously needs updating.

About an hour and a half after we checked out, I realized I forgot my pillow in the room. I immediately checked the receipt and called. The ASSISTANT MANAGER assured me they would send my pillow home COD. (I figured we would be out a few more days and my pillow would be waiting for me when I got home.)
I have had this pillow for many years and do not sleep well without it, the case on it is also part of a very expensive set.
3 days upon returning home, I called again about my pillow. They still had it and were going to ship it soon. They like to let a pile build up and mail all the things at once. Understandable, but not making my sleep deprived brain very happy.

2 more weeks pass. I called again. The nice receptionist stated that it got returned. I said "NO, it didn't I have never gotten it!" Then she checked the name - and she had the wrong person. She then stated that the Assistant Manager was at the post office mailing everything right then. She then checked in the back and said "OH MY GOD! It's STILL here!" And continued on to tell me that she would PERSONALLY ship it to me that day when she got out of work.

(At this point I am weighing the gas option to drive from Michigan to Kentucky to get my pillow and kick someone's butt)

TWO - not ONE but TWO call's to Days Inn corporate, who faxed the manager to tell them to return my item. STILL I have nothing. Not even an apology!
Today's date is September 19th, and as of yesterday - 1 month from the date of my stay, my pillow was STILL there, and I think they have NO INTENTION of returning it.

As a business owner, and former hotel front desk clerk, I can assure you this is not good business. Oh and if anyone is traveling through KY on their way to Michigan, please GRAB MY PILLOW and BRING IT HOME!!!

PS - I will NEVER stay at a Days Inn again. And neither will anyone in my family. Heck, I may never visit Kentucky again. Don't even get me started on Bob Evans.

  • Stayed August 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Seekers_Parties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Alabama
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 17, 2009

I booked room online from Days Inn website. There was an offer for 10 more dollars to have a recliner in the room. After a long drive I thought I would give myself a treat. I could work on my laptop with my feet up. The hotel did not have it. In fact when I asked the desk clerk he said none of the rooms had it.. They could not change the price.

The motel was nice. Good location just outside of Lexington. I was not worried about my car in the area. The one thing that was scary and needs to be said for people with children is that “Gentleman’s Club” is right beside it. It looked like a high class joint with men in 3-piece suits going in and standing at door, but the ads on the building were not family friendly. I would worry if one of the female workers were outside for some fresh air.
There was an Arbys across the street and a couple of gas stations that were very clean as well.

Beds were firm and the curtains were very thick. If you move it right the light from outside could not get in. The only light in the room was from under the door and the peep hole.
Breakfast was awful. I was there for 2 days and both mornings were a joke. You were offered cold corn flakes with no milk, apples that were bruised and few doughnuts (4) that were days old and hard as a rock. I believe it was one that they had just so they could advertize they offered breakfast. ( I felt sorry for anyone who was up after 6:30 AM and thought they were going to get something to eat.)

The workout room is a closet with a tread mill and a stationary bike in it.

The price was not too bad since it was located between the two places I need to be. They should get a better breakfast bar and put a tall wooden fence up between the strip club.

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ron_Taxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
US
Level Contributor
155 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed May 19, 2009

For starters I can’t figure out why, at the time I write this, the place is ranked #9 in Lexington area. Maybe the other TA users see thing very differently then I. But Days Inn at #9 should make you think (it was #4 when I reserved the room). I wish I did. Either Lexington has just a few nice places to stay (very doubtful) or this is an exceptional Days Inn (uh huh).

The check in was great; fast & friendly. The room was not bad either; the carpet was newer, it was clean, though it showed its age here and there. And that where it ended:

The beds are not very good: the mattress is build for longevity and to survive abuse, not for support. The foam pillows are hard. In the sink we could only get very hot or cold water; could not make it work to get just warm to brush teeth. The fridge is a nice touch, but it is also noisy. Soundproofing is non- existent, so bring earplugs (we did, but still got woken up) if you do not wish to know what is going on next door.

Breakfast? Skip it, unless you want doughnuts or oatmeal. The area is also very small and shares its space with the reception. Three small tables, packed tightly together.

Our biggest issue was noise; people revving endlessly their bikes at 2 in the morning and doing the same thing at 5AM. For what reasons I still have not figured out. Also people sitting on the sidewalk, blocking the pathway while drinking beer is not right.

The DI also has 24 hours cancellation policy (before 4PM), so by the time we checked we already paid for 2 nights. If not, we would be out of there the next morning.

The problem here, IMO is management. Or lack thereof. All of these issues (noise after 10, beer drinking on the sidewalk, etc.) can be resolved. But is the resolve there? Not during our stay.

Would I stay here again? No, under no circumstances and the $55 we paid was $55 too much.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KHL12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lexington hotels

Hamilton, ON
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 13, 2009

I stayed here on March 6th for one night. It was the right price for my budget (under $60 tax inc) and in a convenient location near the I-75. The room was a small no frills kind of room but very clean and exceedingly comfortable. There were tons of big fluffy pillows and the bed was great. The front desk staff was competent and fast with our check-in and out. In the morning they had fresh coffee and danishes set out for the guests.

Overall this was a steal. I wouldn't recommend for an extended stay due to the small room, but if you are looking for a stop over spot or a weekend of shopping - this place is where you want to be!

  • Stayed March 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
1 Thank EJ81_ON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
near St. Louis, MO
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 9, 2008

This is a very nice newer hotel just off the Interstate. It is very clean, the rooms are very nicely equipped with a mini-fridge, microwave and coffee maker. It is a little far from downtown but has a very nice area in which to take walks and a nice park very close by. There are a couple fast food restaurants nearby and a "gentleman's club" but we have never had a problem there. The people who run it are very, very nice and accomodating. They accomodate pets! Finally, it is very moderately priced.

  • Liked — very nice staff
  • Disliked — a little far from downtown
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wbppgb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curacao
Level Contributor
7 reviews
Reviewed October 30, 2008

Our stay at the days inn Lexington south was great! From the moment we arrived until we left the staff was very caring and welcoming to us. Our room was spacious and everything in it worked. The beds were always made up and very clean. When we had problems with our toilet they immediately came and fixed the problem and told us that it was the new toilet paper they ordered that caused the problem because it was so thick. The breakfast was ok but I would've liked seeing some warm options like eggs or bacon. All in all a great place to stay for not that much money!

  • Liked — It was close to allot of the things we wanted to do.
  • Disliked — Said it had a gym, but that's not even finished yet.
  • Stayed October 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank sampike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 16, 2008

I stayed at this hotel for three nights in Sept. and when I needed to return, I didn't even bother looking at other hotels. The location is great, right off I75 south of Man O War.

The rooms are clean, beds are comfortable, the rooms have fridges and microwaves, expanded cable, the desks in the king rooms are large enough to actually work at, and the wifi worked flawlessly.

I asked for a ground floor room because I had a lot of stuff to carry in. There are no interior corridors here, but as a single woman traveling alone, I was not at all worried and felt very safe during both my stays. The 'questionable' business nearby mentioned in another post is a gentlemans club, but it didn't degrade this hotel, in my opinion.

The continental breakfast was limited, but they have a small lobby and that was to be expected.

I would stay here again in a heartbeat.

  • Liked — location of the hotel and room comfort
  • Disliked — not a thing
  • Stayed October 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Rapunzll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn Lexington Southeast

Property: Days Inn Lexington Southeast
Address: 5575 Athens Boonesboro Rd, Lexington, KY 40509-9491
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #50 of 71 Hotels in Lexington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Lexington Southeast 2*
Number of rooms: 56
Reservation Options:
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Also Known As:
Days Inn Lexington
Lexington Days Inn

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