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“Pay attention to the Charge on your CC”

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Howard Johnson Inn Lexington
Ranked #45 of 71 Hotels in Lexington
Elyria, Ohio
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Pay attention to the Charge on your CC”
Reviewed March 9, 2013

I booked at an online rate of $64. Upon arrival, I was presented with an overview of my Bill to sign. On the Bill it showed a rate of $99. I asked the female front desk person (3/8/13) why it shows $99 on my bill and she said, "That's what we charge the other guest, I see here you booked at a rate of $64 so that's what you will be charged." On the morning of (3/9/13)As I was walking to the front desk to turn in my key, I checked my Credit Card and noticed they charged me $112 for the room. I wouldn't dare pay that much for that crappy, dusty room that came with a blanket that had some type of huge pink stain on it. Now I have to wait for the money to be refunded back to my card. This is ABSURD!! I really don't appreciate the OVERcharge at all! Who knows how many times they have done this to customers in the past, figuring we won't notice. Needless to say, I won't be staying at ANY HOJO again. P.S. The beds are as hard as a rock.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca B, Manager at Howard Johnson Inn Lexington, responded to this review, March 14, 2013
On behalf of our entire team I wish to apologize for the problems you had with your stay at our property. Your input will greatly help us resolve problems and better service our guest in the future. I would like to offer you a complimentary one night stay at our property. To redeem just give me a call at 859-293-2202 Ext 503 and I will happily set up your complimentary one night stay.

Sincerely, Rebecca/Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Inn Lexington

Property: Howard Johnson Inn Lexington
Address: 2241 Elkhorn Rd, Lexington, KY 40505-4839
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 71 Hotels in Lexington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Inn Lexington 2*
Number of rooms: 110
Reservation Options:
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Also Known As:
Best Western Regency Hotel Lexington
Best Western Lexington
Lexington Best Western

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