I went to O'Neils on 9/10/11 to watch the UK football game (noon game) w/ 5 people. It should have been a sign when we walked in and it was completely empty. We got the "beer table tap" thing they offer for 5 people (advertised as 32 oz per person). We each had one 12 oz glass of beer and the tap cut out, with the flow meter saying we drank 160 oz (the 32 oz per person advertised). Waste of money, so we moved to beer buckets. During the game the waitress was nowhere to be found and we had to go looking for her to get drinks/food...she was usually hanging out on the patio. When we asked for our checks as the 4th quarter ended, it took the waitress 15 minutes to get them. The checks were all messed up of course and it literally took another 45 minutes to fix and process them. We left 1 hour after the game ended. The employees didn't acknowledge the horrible service and offered nothing to make up for it. Simply put, no one there cared about the customers. There were 3 guys walking in and out of some back room the whole time not helping with anything, I think one was the manager (who the bartender, while trying to fix are checks, mentioned he didn't ever do anything). O'Neils Pub was a horrible experience and I WILL NOT BE RETURNING.
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