We have been at this hotel for 4 nights now and short of one staff member, Leslie, who was super nice. She remembered us and talked with us about our shopping trip that day and the fun we were having with our Grand daughter, the staff has been just short of rude. They do not smile or make you feel welcome at all. In fact I stopped at the front desk a few times and felt I was a bother to them. Ask to break a $100 dollar bill and was looked at like we are not your bank. Never had that before and have ask that same think in many hotels. The very same thing in the restaurant staff did a good job of waiting on you but not a single smile or friendly word in 4 days. Does not make you, the guest, feel welcome at all. I'm old and been in the people business a long time, sadly, the old part, not the people business. But I found that when this is the case someone is making the business a very difficult or unhappy place to work. I blame management for this it can and needs to be worked on and fixed.
Short of the staff issue this was a great hotel to stay at. Very clean, and comfortable in and out of your room. Wonderful sitting areas on each floor to relax and visit with family or friends. each room being a suite is nice too. We ate in the restaurant for all three meals at least once and food was very good. Cocktail prices were very high I thought for Lexington, but had a great selection, as expected in KY. home of the bourbon trail. My suggestion have a drink in your room then go down and eat.
So if having a sour staff does not bother you to much you will enjoy this hotel. Short of that staff issue it was great.
- Official Description (provided by the hotel):
- Full service, all suite hotel with atrium interior. Connected by walkway to shopping, dining and entertainment. ... more less
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- Also Known As:
- Hilton Suites Lexington Green Hotel Lexington
- Hilton Hotel Lexington Green
- Hilton Lexington
- Lexington Hilton