I go to Longhorn in cities around the country. I've always had a good experience, and the food is routinely excellent. However, my experience at the Lexington Longhorn was very disappointing.
We arrived at 7PM and were told there would be a 20 minute wait. I observed the restaurant was about 3/4 full. There were a number of patrons ahead of us.
There were easily 8-10 empty tables that were not bussed. Even after our seating, other patrons came and had the same 20 minute wait. Those tables still remained empty and not bussed.
Were I a regional mgr of Longhorn stopping there for dinner, I'd fire that manager ASAP, that nite.
This is simply a case of management not giving half a wit for providing prompt service to the client service.
I can say FOR SURE I will NEVER, EVER dine at that Longhorn again. If you don't mind waiting 20+ minutes for a table at a less than full restaurant, go for it. Or, go someplace else where the staff actually cares about your dining experience.
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