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“Average hotel with nothing special”

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SpringHill Suites Lexington Near the University of Kentucky
Ranked #36 of 71 Hotels in Lexington
Evansville, Indiana
Level 6 Contributor
257 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
“Average hotel with nothing special”
Reviewed January 21, 2014

We stayed here because we were in town for a wedding. They did let us check in a little early...so that was nice. The room was fairly large and clean. But the carpet had stains and the furniture was kind of dated. Would like a regular coffee table...not just a small little square table by the sofa. No table to eat at...etc. Beds were fairly comfortable. Bathroom was big. But the staff was not very friendly and it seemed the maids were oblivious to the fact that having to walk around their carts and huge piles of laundry is not great for customers. And the doors to their service areas were open. And not once did any of them smile or say hi. And there was a group of teenage boys who seemed to be taking over the hotel. They were at the fireplace when we came in...and stared at my daughter. And they were in the hot tub later when we wanted to maybe use that. And then they were at the computer when my husband needed to use it. I have a feeling they might have been related to one of the maids and not actually guests of the hotel. I was never recognized as being a Marriott reward member. The breakfast was bland....frozen egg patties, four odd types of cereal....a little fruit...a waffle maker...some pastries. It just was not anything special. They advertise that coffee is available at all hours in the lobby. We only saw the coffee there at breakfast. I will probably not choose this hotel the next time I am in Lexington. Behind the hotel is the Red Mile racing track. And the rate for the night before we stayed was almost DOUBLE because of the UK game. SO we only stayed one night. I don't like it when hotels almost double their price because of a special event......

  • Stayed January 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank IndianaKris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillLexington, General Manager at SpringHill Suites Lexington Near the University of Kentucky, responded to this review, March 26, 2014
Thank you so much for your stay & I apologize for your average experience. We strive to exceed our guests' expectations & pride ourselves on excellent customer service. While groups & sports teams can be a challenge, your value is our first priority & we hope to have the opportunity to better serve you in the future. Please let us know if we can be of assistance on your next trip to the Lexington area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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267 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
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English first
Level 6 Contributor
122 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 19, 2014 via mobile

For this month we incorporated our family fun day with a Boy Scout outing, so we came to Lexington the night before.

We were able to receive a military discount, a plus.

Our room was a different layout then what we have seen before, a plus.

The pool, which was the reason we picked this hotel was not what you would think base on the pictures, which leads you to believe it is much bigger than what it is, a big negative (especially when traveling with kids).

Really good hot breakfast, a plus.

If traveling with kids, we won't be back. If traveling without kids, maybe.

Stayed January 2014
Helpful?
Thank medic1644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillLexington, General Manager at SpringHill Suites Lexington Near the University of Kentucky, responded to this review, March 26, 2014
Thank you so much for choosing SpringHill Suites for your family fun day. I'm sorry our pool didn't meet your needs but glad to hear you enjoyed our other amenities. We hope to see you again on your next trip to the Lexington area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downers Grove, Illinois
Level 5 Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 24, 2013

We stayed there for University of Kentucky December graduation. While hotel was full, staff was attentive and room rate was not very high. Clean and quiet. Rooms quite roomy and comfortable. Pillows a bit soft but bed good.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Roger K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 4, 2013

Paid for a king bed, but it was not a king. Very small bathroom, no place to put your clothes, and very small bedroom. Had to watch TV on the bed,because you couldn't sit comfortably on the couch and watch. no real coffee table, so no place to eat. Bring your own tolietries! asked for extra shampoo, because there was only 1 tiny container of shampoo, conditioner, lotion for 2 people, and then I got ONE small container! Considering it was Thanksgiving week (Nov. 23-26)3 nites, they could have decorated the hotel for xmas, they had a fireplace in the lobby, only turned it on after I asked, (it was also freezing outside). Very generic hotel. They started closing the breakfast up to 1/2 hr before the end, lot's of people coming down, nothing really left. Pool was so small, we were there for 3 nites and we didn't even go in it. more than 2 people and it would be crowded. If we go down to Kentucky again for the Bourbon Trail, we definitely will stay somewhere else.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank joanlund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga Springs
Level 5 Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed November 26, 2013

Fantastic hotel, room nice and clean. Usually don't.t rave about comp break fast, but the springhill was excellent! Only stayed 1 night as a stop over but would highly recommend this hotel if in the Lexington area.

Room Tip: 4th floor facing the red Mile
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mamdog1006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
97 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 6, 2013 via mobile

Stayed here two nights for work at the UK campus. The property is very close to the medical campus which was ideal. Staff was friendly and hotel was fine. Building is a bit older but in good functioning. The location of the property is right by a restaurant and abandoned gas station... The latter being weird but not awful in any way. I would stay here again if in the area as it was in the right place for a very reasonable price.

Stayed November 2013, traveled on business
Helpful?
Thank Peekie45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 21, 2013

We felt right at home here! The complementary breakfast was fresh and delicious (1000x better than most hotel breakfasts) and the rooms were comfy and spacious. The hotel is also extremely centrally located. We felt right at home here. Also the staff could not be friendlier. Especially the GM, Lana Ulmer. She really took great care of us. Highly recommend this hotel if you're in Lexington. You won't regret it.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Jamie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Lexington Near the University of Kentucky

Property: SpringHill Suites Lexington Near the University of Kentucky
Address: 863 S Broadway, Lexington, KY 40504
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Lexington Near the University of Kentucky 3*
Number of rooms: 108
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Also Known As:
Springhill Suites Lexington Near The University Of Kentucky Hotel Lexington
Lexington Springhill Suites

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