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“PERFECT stay!”

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Country Inn & Suites By Carlson, Lexington
Ranked #8 of 71 Hotels in Lexington
Smiths Grove, Kentucky
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“PERFECT stay!”
5 of 5 bubbles Reviewed November 20, 2013

Check in was a breeze. Evening staff was friendly and helpful. Cookies were EXCELLENT. Room was spacious, clean, comfy king size bed, everything was in working order, and water pressure in the shower was great! Check out was also a breeze. Morning staff was equally friendly and helpful. To-Go coffee and/or hot tea and cookies are a nice touch and convenient right between the desk and door.
Location was great. Just minutes from LOTS of shopping and places to eat. 15-20 minutes from Rupp Arena.
Overall, no complaints whatsoever, GREAT stay. Will definitely stay here again when in Lexington for a KY game!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Christie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharlene B, Director of Sales at Country Inn & Suites By Carlson, Lexington, responded to this review, November 22, 2013
Thank you for your awesome feedback. We will continue to strive to reach to newer heights to make our guests' stay and check out even more seamless as possible.

Please feel free to reach out to me if we can do anything else to make your group even more comfortable.

Sharlene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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562 reviews from our community

Traveler rating
    332
    147
    50
    15
    18
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
Nashville, Tennessee
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed October 21, 2013

This was my second stay here. The hotel is always very celan. The young lady that checked us in was very pleasant. We were there two nights. The only thing negative is the lady that was there late at night was on her cell phone both night when we came back to the hotel. I stopped to leave a wake up call, and she was on her phone. It tool a minute or two before she saw me and asked the person to hold on for a minute while she "delt with a guest". I did get the wake up call on time. I understand its difficult when you just have one person at the desk at night however mabye more contious of when people are around. Other than that, Im sure we will be back next year.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bobby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharlene B, Director of Sales at Country Inn & Suites By Carlson, Lexington, responded to this review, October 23, 2013
Thank you for your very kind feedback. We are so glad you decided to stay with us again. It is our goal to be your preferred hotel, whenever you visit the Lexington area. I do apologize about the lack of courteousness with our front office agent, when addressing our guests. We will address this with our team to ensure, personal calls are at minimum and come secondary to taking care of our customers. Thank you again for choosing Country Inn and Suites!

Sharlene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Kentucky
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 10, 2013

The hotel and staff could not have been better! A rather large group of coworkers and I were placed here by our new employer while in town for training. We stayed 4 nights total and our stay could not have been better! Hotel staff was always nice and engaging. Breakfast attendant is especially friendly and accommodating. A Fresh hot breakfast provided each morning with biscuits, gravy, bacon or sausage, eggs, waffles, fruit, muffins, cereal, oatmeal and more. The pool and hot tub area, while not huge in size, is enjoyable after a long day of training or shopping. The area is always clean and inviting with towels provided. A fitness room is also available. Hot coffee and cookies are served round the clock in the lobby. Internet is fast compared to some hotels. The hotel is right off of I75 at exit 110 so very close to Hamburg Pavilion (shopping and fine dining). I look forward to returning in a few weeks for a second business trip. I would definitely consider Country Inn and Suites as a vacation stay as well.

Room Tip: Handicap accessible rooms are spacious with large bathroom and include shower seat, handrails, and s...
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  • Stayed October 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Southernkygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharlene B, Director of Sales at Country Inn & Suites By Carlson, Lexington, responded to this review, October 14, 2013
Thank you for your very positive feedback concerning your stay with our Country Inn and Suites. We are happy that our staff and accommodations were able to meet your needs. The pleasure was actually ours to have you stay with us. Please let me know if there is anything else we can do to accommodate you in the future.

Sharlene
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
884 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 306 helpful votes
4 of 5 bubbles Reviewed October 7, 2013

We made reservations here on the day we were planning to stop. The hotel is convenient to the Interstate. The room was very large and clean, and the staff were quite friendly. A little bit of street noise, but not too disruptive. Breakfast is included and has a decent selection of adequate fare. Consistent with other stays at the Country Inn chain.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowling Green, Kentucky
Level Contributor
108 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed October 6, 2013

We had a swim meet early in the morning in Lexington to we needed a hotel to stay in. The horse track was opening this weekend and the University of Kentucky was having parents weekend. This was the only reservation we could find. Place was easy to find. We arrived after 9:30 pm and were gone by 7:00 am. Did not use any of the amenities or eat breakfast. Did look for a soda and was a little disappointed by the tiny selection. Nice room just as advertised. Shower was nice as well. Evidently the guests prior to us had opened the window and not gotten it completely shut. We had to get 5 stink bugs off the curtain. Not the hotels fault, the window looked shut. I would stay here again.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Tadouglas1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Ontario
Level Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed August 30, 2013

We stayed here one night in Mid-August on our way to Disney World. We ran into automobile issues and the staff were very courteous and assisted in finding a reputal garage for me to bring my SUV into to get fixed. They also allowed us to stay into the afternoon the day after, until our car was fixed. The overal hotel itself was in great condition. Of the dozens of Country Inn & Suites we have stayed in, this particular one had by far, the most comfortable beds and nicest sheets of all of them. The breakfast was good as well. I've seen posts from other reviews regarding street noise. I think it must be something in the US design of these buildings as the windows are paper thin and you do hear some outside noise. It was not significant enough to cause any issues for us. Don't hesitate to stay here, fantastic property!

  • Stayed August 2013, traveled with family
    • Value
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    • Service
Helpful?
Thank rgrs7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
130 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

We travel with three children (ages 3 to 7); we like this chain. We had booked online using our points. 28,000 were for a FREE night which I feel is a bit high in points.( but it could've been full price). I had also called the hotel to let them know a few days prior we're going to be a late check in, close to 10P. The person I spoke with was polite and courteous.
We checked on a FRI night about 10:30P, calling once from the road as there was terrible traffice and construction congestion on I75. That front desk person was polite and courteous. She remembered our call, greeted us warmly. We got the key card, headed up to the room in a matter of minutes. The room was nice, no complaints about the beds or decor. Bathroom was nice, roomy for showering children and plenty of counter space. I have gotten into the habit of requesting a high floor, not facing the highway and away from the ice/vending/elevator areas.
We had stayed there before knowing that HWY 60 can be loud at night. We didn't face the highway but could still hear traffic from the highway. The air conditioner was set to a very low temp but blowing high, I adjusted that and no issues after that. Overall, decent nights rest. We didn't swim but enjoyed the choc chip and peanut butter cookies.
We enjoyed in breakfast the following morning, eggs (patty like shape), sausage with biscuits & gravy. I wish less processed foods were on the menu. The staff person in the dining area was friendly and was very prompt at cleaning the tables. There is a small seating area with a about eight tables. As always, get there to eat before 8A! Otherwise, you're standing and trying to eat.

Room Tip: Even on a higher floor not facing HWY 60, traffic can be heard. We stayed on floor #4.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mamaof4littleones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Lexington

Property: Country Inn & Suites By Carlson, Lexington
Address: 2297 Executive Drive, Lexington, KY 40505
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Lexington
#7 Best Value Hotel in Lexington
#15 Business Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Lexington 2.5*
Number of rooms: 53
Official Description (provided by the hotel):
Take the first step in ensuring yourself a stress-free Lexington trip by reserving the charming accommodations at the Country Inn & Suites By Carlson, Lexington, KY. Each conveniently designed room and suite comes with free high-speed Internet access and the complimentary, hot Be Our Guest Breakfast buffet, served each morning. After a busy day of meetings or flying into nearby Blue Grass Airport (LEX), you can unwind with the heated indoor pool, whirlpool tub and fitness center. Whether you're a fan of horse races, a lover of the arts, or a Wildcat searching for a hotel near Rupp Arena, you're sure to love the Country Inn & Suites. ... more   less 
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Also Known As:
Country Inn And Suites By Carlson, Lexington
Country Inn & Suites By Carlson, Lexington Hotel Lexington
Country Inn Lexington
Lexington Country Inn

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