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“Best value with Full Hot Breakfast and great location!”

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Country Inn & Suites By Carlson, Lexington
Ranked #9 of 71 Hotels in Lexington
Reviewed July 28, 2013

Very impressed with this little gem! Updated, clean, hot tub, pool, laundry. Rooms have refrig and microwave and good towels! Great hot breakfast, plenty of fresh coffee all the time! Best of all, close to good resturants, shopping. my husband and i found good running sidewalks all around hotel loop. Super friendly staff. We will return!

Room Tip: Suites are large!
  • Stayed: July 2013, traveled with family
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1  Thank Myromy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharlene B, Director of Sales at Country Inn & Suites By Carlson, Lexington, responded to this reviewResponded July 29, 2013

Thank you so much for your kind response. We are elated that you enjoyed our hotel. Please let me know if we can ever be of service again. Please feel free to reach out to me, if there is anything I can do.

Sharlene

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Reviews (623)
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542 - 548 of 623 reviews

Reviewed May 28, 2013

This was our 3rd stay at this hotel over the past few years. By todays standards the pricing is on the average low end. We found our room clean and spacious and the AC worked fine. There are rooms in the front of the building and the back. We were in the front on the end towards the main road and found it rather noisy with street traffic. So if you can request a back side away from the road, it would be better. Breakfast was fine but my timing was bad (no coffee or creamer available) so I had to wait for coffee. Breakfast is also not available as early on the weekends as on the weekdays, so be aware of that. The workout room needs a TV to watch while you are on the treadmill also. Front desk assistance in the evenings was not readily available since there was only one person on staff apparently. They had to do it all which included leaving the desk at times. All of this results in an average rating. Nothing great.

Room Tip: Ask for back of the building away from the road to be away from street noise.
  • Stayed: May 2013, traveled with family
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Thank Wendy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharlene B, Director of Sales at Country Inn & Suites By Carlson, Lexington, responded to this reviewResponded May 29, 2013

Thank you for staying with us, and being a continued guest of ours on several occasions. We also appreciate your feedback. It allows us an opportunity to focus on ways to improve our service and guest satisfaction scores. We will look into ways that we can improve our service in the areas of staffing in the evening hours, location requests, breakfast condiments and other things noted, such as television in the fitness room.

I would like to invite you back whenever you come through the Lexington area again. Our goal is to make it right the next time.

Sharlene

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Reviewed May 27, 2013

We arrived late in the evening and our room was warm and a bit stale smelling. Lowering the thermostat didn't help much. But since it was late we let it go. The next morning I asked the person at the front desk about it and she promptly offered to move us and upgraded us to a suite from a king room. The new room was great, cool and fresh. The customer service was excellent. The remainder of our stay for another night was very good.

Stayed: May 2013, traveled as a couple
Thank Grebespacer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharlene B, Director of Sales at Country Inn & Suites By Carlson, Lexington, responded to this reviewResponded May 29, 2013

Thank you for your feedback. We are glad that our empowered team members understood your needs to make it right. We will work with our housekeeping staff to ensure all rooms have had a walk through before the next guest stays. Please feel free to contact me when you come through our area again.

Sharlene

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Reviewed May 17, 2013

Friendly staff, relatively good pricing. Stayed there twice in the past few months...first trip I was very happy with everything, spacious rooms, hearty free breakfast especially. Second trip and different room yielded a non draining shower (which did not get corrected in my 2 days) and an ac unit that worked but the controls were misaligned to the point you couldn't get certain settings on....clock was on the wrong time, lamp unplugged....easy to remedy but just something you shoudn't expect to deal with. Mistimed clocks can be a big deal if you don't happen to notice they are off when you get in late at night and set an alarm!
I would still go back as most things were positive.

Room Tip: Take advantage of the breakfast!
  • Stayed: April 2013, traveled on business
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Thank uncgmba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharlene B, Director of Sales at Country Inn & Suites By Carlson, Lexington, responded to this reviewResponded May 26, 2013

Thank you for your response. We take your feedback very serious. We will continue to work to improve on our attention to detail, when servicing our rooms.. Please feel free to contact me directly when you travel to our area again. We would like to make sure your next stay surpasses your last. Thank you again for sharing your feedback.

Sharlene

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Reviewed April 24, 2013

This hotel is in a very convenient location close to the Interstate, shopping, and only a short drive to downtown Lexington. The rooms are nice, clean, and comfortable. I would definitely recommend this hotel for your stay in Lexington.

  • Stayed: April 2013, traveled with family
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Thank travelsavvypair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharlene B, Director of Sales at Country Inn & Suites By Carlson, Lexington, responded to this reviewResponded April 26, 2013

Thank you for your kind comments. We appreciate your business and hope you visit our hotel again in the future. Our goal is to continue to build your loyalty.

Warm Regards,

Sharlene

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Reviewed April 1, 2013

Stayed at this hotel both on our way too and back home from Williamsburg. Both experiences were very good. Brittany helped us both times and she was wonderful. She was super nice and was a great help when we asked for a restaurant recommendation. Rooms were clean and comfortable and the pool area was well maintained. Breakfast buffet was very good. I would stay here again.

  • Stayed: March 2013, traveled with family
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Thank LizPip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharlene B, Director of Sales at Country Inn & Suites By Carlson, Lexington, responded to this reviewResponded April 3, 2013

Thank you for taking time to complete your feedback regarding your previous stay at the Country Inn and Suites- Lexington, KY. We are happy that you liked our hotel and its conveniences. We hope that if you are ever in the Lexington, KY area again, that you will continue to stay with us. Our goal is to build your loyalty with our brand and our hotel.


Thank you again!

Sharlene

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Reviewed March 22, 2013

Brittany at the front desk was very friendly and helpful, she even called our room to make sure we were happy with everything. Good sized room, nice and clean.
Continental breakfast was decent, and they have good coffee.

  • Stayed: March 2013
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Thank chuckwagon7400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharlene B, Director of Sales at Country Inn & Suites By Carlson, Lexington, responded to this reviewResponded March 25, 2013

On behalf of the Country Inn and Suites, I would like to thank you for your wonderful feedback. We enjoy receiving great comments on how your stay was. It helps us learn how to better improve our service, or to continue to deliver the great service.

We hope that when you visit our area again, you will stay with us again. Our goal is to gain your loyalty. Thank you again!!

Sharlene

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Lexington

Address: 2297 Executive Dr, Lexington, KY 40505-4809
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Lexington
#15 Business Hotel in Lexington
Price Range: $114 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Lexington 2.5*
Number of rooms: 53
Official Description (provided by the hotel):
Take the first step in ensuring yourself a stress-free Lexington trip by reserving the charming accommodations at the Country Inn & Suites By Carlson, Lexington, KY. Each conveniently designed room and suite comes with free high-speed Internet access and the complimentary, hot Be Our Guest Breakfast buffet, served each morning. After a busy day of meetings or flying into nearby Blue Grass Airport (LEX), you can unwind with the heated indoor pool, whirlpool tub and fitness center. Whether you're a fan of horse races, a lover of the arts, or a Wildcat searching for a hotel near Rupp Arena, you're sure to love the Country Inn & Suites. ... more   less 
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Also Known As:
Country Inn And Suites By Carlson, Lexington
Country Inn & Suites By Carlson, Lexington Hotel Lexington
Country Inn Lexington
Lexington Country Inn

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