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“Average” 3 of 5 bubbles
Review of Hilton Garden Inn Lexington

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Hilton Garden Inn Lexington
Ranked #26 of 71 Hotels in Lexington
Evansville, Indiana
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Average”
3 of 5 bubbles Reviewed October 23, 2013

Very nice staff. Helpful. The room had a lumpy mattress. The plug receptacle for the coffee maker was loose and not well attached to wall. The thermostat on the wall is for show and just clicks or does not function, you have to adjust the heating/cooling from the machine like the old motels

  • Stayed October 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank minicpr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison M, Manager at Hilton Garden Inn Lexington, responded to this review, November 4, 2013
I am so sorry for the problems you encountered during your recent stay with us. Thank you for letting us know.

We strive to provide an excellent experience for each of our guests. Please stay with us again should you be in the Lexington area so that we can prove our dedication to making it right.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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393 reviews from our community

Traveler rating
    168
    99
    66
    39
    21
See reviews for
123
90
27
117
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
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English first
knoxville, tn
Level Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed October 22, 2013

My family and I were in Lexington to attend a dance competition. I selected Hilton Garden Inn because typically Hilton Hotels are great places to stay. While the location was great, the hotel was just okay. The lobby area is very nice & cheery. When we checked in we were informed the pool was not available because the heater for the pool wasn't working properly & the water was very hot but we were assured someone was on the way to fix it. This was at approximately 5:30pm. We went to dinner & got back about 8:00 and it was clear there had been no attempt to fix the pool. I booked this hotel specifically because of the pool. I have an 8 year old that likes to swim. Would have been nice to had a notice about the pool - we would have stayed elsewhere.
The hallway on the 2nd level smelled like it was a smoking floor but our room was okay. Carpet's a little worn but overall the room was okay.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank kmacw3kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison M, General Manager at Hilton Garden Inn Lexington, responded to this review, November 12, 2013
Dear Valued Guest,

I am so sorry for the trouble you had during your recent stay with us. We strive to provide our guests with an excellent experience while here. I feel that we failed you. Unfortunately our pool was under going emergency maintenance on the heat exchanger while you were here. We cannot, in good concious, let our guests use the pool when it is not safe. We are at the mercy of the pool company on when the parts are in and installed up to the Health Department standards.

Please let us know if you return to the area and we will make sure that if there is a problem with the pool we can secure you an alternative location to swim at.

Thank you!

Alison McCarron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gulf Breeze, Florida, USA
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 16, 2013

The Hilton Garden Inn Lexington is nicely located near fast food and restaurants and very convenient to I-64/I-75. The breakfast was good and the staff very helpful. Overall a good value for the money.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Neville S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison M, General Manager at Hilton Garden Inn Lexington, responded to this review, November 12, 2013
Dear Valued Guest,

Thank you for your kind comments regarding your recent stay with us. My team works very hard to provide our guests a wonderful experience. I will let them know, as they deserve the pat on the back.

We look forward to serving you with excellence again should you be in the Lexington area.

Sincerely,

Alison McCarron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed September 28, 2013

Pass on this hotel. Poor service, dirty bathrooms and hallways filled with cigarette smoke. Staff is not responsive to the clients needs. Suggest that you find another location. The bathroom floor was black with layers of dust and ect. from previous guests. Don't think the floor around the shower had been cleaned in the past 12 months. Lexington, Ky has many good hotels, you may want to try a different flagship.

  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Harold G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review, November 5, 2013
Dear Harold,

Please accept my deepest condolences for your stay at Hilton Garden Inn Lexington. Since your stay at the property the hotel has undergone a new ownership and management team change that is dedicated to their guests. I wanted to personally thank you for your feedback and to ask you back for another stay to show we are willing to go the extra mile to take care of our dear guests. Please give us another try in your future to show you just that.

Sincerely,
Todd A. Price
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harvard, Illinois
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 21, 2013

The hotel was up to Hilton Garden Inn standards. Good location, out of the way but not hard to find. Great staff. Plenty of parking. Very near to a great many restaurants of all levels from fancy to fast.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Strider20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisa, United States
1 review
5 of 5 bubbles Reviewed September 20, 2013

We had a problem with someone calling my room and hotel staff shut the room to room calls down immediately. I loved the staff and the rooms were very nice. The food was very good and the location is great. I would recommend this hotel.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rhonda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 19, 2013

Clean, but bed is hard and uncomfortable (don't know if there was a box spring). Breakfast is a good value but doors/maids are very noisy so don't plan on sleeping past 8 am. The TV remote in my room was pretty spotty as well.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Woody W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Lexington

Property: Hilton Garden Inn Lexington
Address: 1973 Plaudit Place, Lexington, KY 40509
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 71 Hotels in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lexington 3*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Expedia, Priceline and Hotels.com so you can book your Hilton Garden Inn Lexington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Lexington Hotel Lexington
Lexington Hilton Garden Inn
Hilton Lexington

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