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“Needs a update”

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Hilton Garden Inn Lexington
Ranked #28 of 71 Hotels in Lexington
Certificate of Excellence
Tennessee
Level 4 Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Needs a update”
Reviewed July 21, 2013

I have stayed at his hotel about 4 times over the last 15 years (it was new at the first stay). The carpet in the rooms is worn and the hotel is due for an upgrade. The last stay (in July 13) was a Friday night. The breakfast was served on paper plates with plasticware, which is ok when you stay in a hotel where that is the norm, such as a Hampton, etc., but not the norm for an HGI.

All said, it is still an HGI and still a good property, just needs some updating and more attention to the the features that are inherent with an HGI.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NTWF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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421 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
boston
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 15, 2013

Wonderful experience staying at this hotel. We had never stayed at a Hilton Garden Inn before and were pleasantly surprised. Breakfast was great and the hotel room was very nice, clean and comfortable.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank cindy58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Level 5 Contributor
89 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 12, 2013 via mobile

I stayed here one day to get work done between meetings. The rooms are clean, the property is very conveniently located, breakfast was good and the rooms and bedding are fine. There are a few places where the property is showing her age but this is a heavily used hotel in a city with a hotel shortage. One complaint and it may be trivial but I do not want to see a front desk clerk with hand tattoos. It sets the tone for the stay and it belongs in the back of the house not greeting customers.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 11, 2013

"No, THANK YOU!" That was the first thing we heard at the front desk upon checking into this hotel. The staff is the most helpful staff and the absolute friendliest staff we've EVER experienced. Our room was comfortable and large. The public spaces were clean and lovely.
The breakfast was outstanding, and again the staff was stellar. They bent over backwards to make our stay special. We were there for a family reunion, and we were a large group, and had many diverse needs. They handled all with grace and humor. The food was EXCELLENT, including made to order omelets, bacon, fresh fruit, cereal, bakery, cold bottled water, milk, juices, yogurt, anything you could want. If you upgrade to the "Bed and Breakfast" package, breakfast is free. Such a deal. The pool area could use an upgrade, as could the entire property, but, sometimes friendliness trumps a new decor. *****

Room Tip: Ask for a corner room, they will provide, and they're HUGE.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 1, 2013

We have stayed at this location several times on our trips. The staff is extremely helpful and friendly. The rooms have been clean and the beds comfy. The hotel is a quick 10-15 minute drive to downtown Lexington. There are many restaurant choices within walking- both fast food and sit down.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marie50May
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duluth, Gabon
1 review
Reviewed June 29, 2013

Not the best HGI I've stayed in--older property, booked full, no excess parking but all in all an ok stay Room smelled of smoke but glad they offer that to smoking guests I just don't happen to be one of them anymore

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cynthia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, United States
1 review
Reviewed June 26, 2013

Having missed our primary exit in Lexington (KY) we drove on to the next one and discovered another Hilton Honors hotel by accident. Though not as elegant as the Hilton in Auburn Hills (MI) or with the "horsey" ambiance of the Hampton Inn we used on our last visit, our experience was a good one & the staff eager to accommodate our every need.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Geoffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Lexington

Property: Hilton Garden Inn Lexington
Address: 1973 Plaudit Pl, Lexington, KY 40509-2418
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 71 Hotels in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lexington 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hilton Garden Inn Lexington Hotel Lexington
Lexington Hilton Garden Inn
Hilton Lexington

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