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“Awesome Customer Services” 4 of 5 stars
Review of Hilton Garden Inn Lexington

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Hilton Garden Inn Lexington
Ranked #25 of 71 Hotels in Lexington
Seattle, Washington
Level Contributor
7 reviews
5 hotel reviews
“Awesome Customer Services”
4 of 5 stars Reviewed April 30, 2013

The staff at this HGI property should be spread around the country to provide customer service lessons to other Hilton properties. They were friendly, accommodating and everything you want a staff to be when you are on the road.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 76085Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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356 reviews from our community

Traveler rating
    146
    89
    64
    38
    19
See reviews for
110
76
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110
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Herndon, Virginia
Level Contributor
397 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
3 of 5 stars Reviewed April 30, 2013

This is a small HGI. The front desk clerks were friendly as in all the HGIs I've stayed in. Our king room was a standard HGI room with desk, chair and ottoman, mini-frig, coffee maker, and microwave. I'm sure they go through and do maintenance, but the hallway carpets were in bad need of cleaning. It was a pleasant and quiet stay. Love the cookies in the lobby.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank pletzkeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sacramento, United States
1 review
3 of 5 stars Reviewed April 30, 2013

My floor had a heavy smokey smell. The gym did not have towels in the morning. The room needed a make over. The bathroom door was very scratched up. Overall hotel is not bad. The mattress was great=slept like a baby. The breakfast was great. The staff was very friendly.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Pratik P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wheeling, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 25, 2013

Room doors closed very loudly which is not very pleasant at 7:00 am. Doors need a closer or damper to prevent this noise coming from many people leaving or going to breakfast in the early morning. Loud swimmers in pool at 10:45 pm. Pool was supposed to be closed at 10:00.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goodrich, United States
1 review
5 of 5 stars Reviewed April 23, 2013

Very friendly staff, Quick check in and check out, clean rooms, walking distance to restaurants and pubs, and a good breakfast. Easy access to the expressways, but far enough away from them as not to hear the traffic.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Des Moines, Iowa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 22, 2013

The front desk staff was nice and provided details on the hotel. Employee assured us that the hotel was in a safe area. It's close to a lot of restaurants and right next to the interstate which very convenient for us to make a quick stop to get something to eat and to get a good night rest. Even though the hotel was next to the interstate you could not hear the noise or cars.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Layla2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Norman, NC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 8, 2013

For the most part clean and friendly. Excellent breakfast. pool needs some work but not bad. Kids enjoy staying here. We usually do a quick overnight on the way to and from WI from the Carolina's. This is in a great location situated next to a huge selection of resturants, pharmacies, and shopping malls. It is a beatuful area. We have stayed many times.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Funwheel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Lexington

Property: Hilton Garden Inn Lexington
Address: 1973 Plaudit Pl, Lexington, KY 40509-2418
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 71 Hotels in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lexington 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hilton Garden Inn Lexington Hotel Lexington
Lexington Hilton Garden Inn
Hilton Lexington

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