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“Good value in Lexington, Kentucky”

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Clarion Hotel Lexington Conference Center
Ranked #43 of 71 Hotels in Lexington
GreenLeadersBronze level
London, Canada
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good value in Lexington, Kentucky”
Reviewed May 14, 2014

Stayed for four days in early May, 2014. Had a room that opened into the courtyard. Rooms were spacious, well kept. Hotel facilities were good. Staff was responsive to our requests. The location in south Lexington was quite convenient to restaurants, shopping and golf.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank rise5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at Clarion Hotel Lexington Conference Center, responded to this review, May 20, 2014
Thank you so much for your business and your comments.

I do believe that with everything we have to offer (free hot breakfast, indoor and outdoor pools, whirlpool, business center, and fitness room) we provide the best value in town.

Our guests love the courtyard rooms, especially if you are staying more than two nights. I know there is no other hotel in Lexington that offers a courtyard with a full size outdoor pool. With the sliding patio door, guests can sit outside and enjoy the sun and the pool.

We appreciate your business and hope you will come back and stay with us on your next visit to Lexington.

Kim Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
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Hermitage
Level Contributor
128 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed May 13, 2014

I stayed here for 4 nights for business. It was a good stay. The hotel is getting aged and could use an update but overall it was nice. The room was a decent size and the bed was very comfortable. Internet was great and I had no issues with it. They serve a good breakfast every morning. It's better than most hotels that have a free breakfast. The staff is very friendly and helpful. They were very welcoming and check in and check out was fast. Overall a good stay just needs a little remodeling.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank bsan3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at Clarion Hotel Lexington Conference Center, responded to this review, May 20, 2014
Thank you for staying with us and taking the time to post your comments.

We've just completed replacing the bathroom tiles. Today, we started installing new granite vanities. Hopefully, this will be completed in the next 30 days. New drapes also should be here in about 4 weeks. With these new upgrades, I think the rooms will very modern. We can't wait for everything to be done!

I hope you will come back and stay with us this fall, and let us know what you think about the new and improved rooms.

Kim Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, United States
1 review
Reviewed May 12, 2014

Hotel looked old, needs updating. Pictures on website are not current. Not the cleanest hotel. Pool area wasn't too bad. Towels were provided. Trash on tables though. Room was ok. Beds were comfortable. Room was clean. Plenty of towels. Check in could have been a little quicker, 3 check-ins, 1 person at desk. Overall, was just ok. Not overly impressed though.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at Clarion Hotel Lexington Conference Center, responded to this review, May 18, 2014
Thank you for staying with us and taking the time to post your comments.

Please accept my apology for the wait at check-in. We often talk about the fact that there will be no phone calls or guests for a long period of time, and then suddenly the phone is ringing off the hook and guests are lined up at the front desk. We joke that it's either "flood or famine". I am sure that after you and two other guests had to wait to be checked in, there was no one in the lobby for 20 minutes.

We are in the middle of a $1 million renovation. So far, we've replaced the carpet in all of our public areas and all of our bathrooms now have new bathroom tiles. We will start installing granite vanities in all of our rooms next week. The drapes and new mirrors should be coming in in the next four weeks.

We are really proud of the improvements that are being made. We hope you will come back and stay with us this fall, and let us know what you think about the new look.

Kim Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
255 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed May 8, 2014

This hotel is convenient to the highway, but still quiet. Our room was a good size, clean, with adequate towels provided. Best of all, the air/heat unit was tucked back into a corner of the room and was quiet - so many hotels have clunky loud units that just don't allow you a good night's sleep. Can't speak for all their rooms, but we were happy we got a quiet one! We were glad to get off the road when we did this particular night, so opted to try out the inside bar for dinner instead of heading back out. Mostly typical bar food was available, but it was reasonably priced, and I did manage to find a salad on the menu that was so generous I couldn't finish it. In addition to TV, the bar has couches, chairs and tables available, so you can be as comfortable as you want to be while you drink and/or dine. Breakfast was good - highlights were lightly seasoned potatoes with the skin still on them, and a good milk gravy. We'd stay here again.

  • Stayed December 2013, traveled as a couple
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Helpful?
Thank MyTwoCent s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at Clarion Hotel Lexington Conference Center, responded to this review, May 18, 2014
Thank you for staying with us and taking the time to post your comments.

As you noticed, even though we are located right off the busy I-75, we never hear the road noise because of the fact that thee is a large field in front of us and the interstate.

I am glad you tried one of salads. We added the salads this past year because we received numerous guest comments about needing more healthy options. I am glad you enjoyed it.

With two 42" TVs with couches and comfortable lounge chairs, it is pretty relaxing to sit in the bar while eating and/or getting a drink.

Again, thank you for staying with us. We look forward to your next stay.

Kim Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twin Lakes, Wisconsin
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 6, 2014

This hotel has a great location and is very convenient. We stayed in a courtyard room, which was very convenient for my husband to go outside and smoke (non-smoking hotel). The place is very well decorated, and CLEAN! By far one of the nicest Best Westerns that we have stayed in. We booked the hotel for 3 nights, but ended up changing it to 2 nights. Staff was very accommodating and assisted us with arranging a night at another Best Western. We were allowed to leave our truck and motorcycle trailer there when we drove downstate and stayed the night at the other hotel. This is perfect for Bikers, Families, or anyone passing through Lexington. Very safe and relaxed environment. I have read some of the other reviews about pricing and I don't know what these people are used to paying, but our rooms averaged about $100 a night after taxes and I feel like I got a great value for my money. Breakfast was pretty decent- hot and cold items. Hotel bar was a bit pricey, but all hotel bars are pricey. I would definitely recommend this hotel to anyone going to Lexington! It is also pet friendly!!

Room Tip: Courtyard rooms are great if you are traveling with a smoker.
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noelle V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at Clarion Hotel Lexington Conference Center, responded to this review, May 18, 2014
Thank you for staying with us and taking the time to post your comments.

We get a lot of guests on motorcycles, they all love the fact that we have a covered front entry where they can leave their motorcycles overnight protected from the weather.

As you experienced, our weekday rates are about 20% less than weekends. If your travel plan is flexible, you will always get a lower rate by staying on a week night.

We went smoke-free last November, and having those courtyard rooms have helped tremendously. With the sliding patio doors, our guests can walk out into the courtyard and able to smoke which is pretty convenient.

We appreciate your business and look forward to welcoming you on your next visit.

Kim Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 6, 2014

What a wonderful experience it was to stay at his hotel. From the friendly check in ( thanks to GUY ) to the lovely clean comfortable ,spacious room. this is the place we will in again when next in Lexington KY.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Dermot M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at Clarion Hotel Lexington Conference Center, responded to this review, May 18, 2014
Thank you so much for your kind words!

We strive everyday to make sure our guests are completely satisfied with their stays. I am so glad we were successful with yours.

I am really lucky to have some of the nicest people, like Guy, work with us. I truly believe that we have the nicest and friendliest front desk staff in Lexington.

Thank you so much for your business, and we look forward to welcoming you on your next stay.

Kim Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nashville
1 review
Reviewed May 6, 2014

small problem at check in wrong room, had to obtain new keys day 2 they did not work, bathroom not cleaned 2nd day. pool area was awesome. Hotel was clean, staff was very friendly. The only real negative was the "gentlemens club" across street. overall good experience I would stay again

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Connie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at Clarion Hotel Lexington Conference Center, responded to this review, May 18, 2014
Please accept my apology for the key not working and your bathroom not cleaned on the second day. We've upgraded the motherboards in all of our locks last year. Since then, the locks don't seem to read the keys as well as they used to. I've called the manufacturer about the problem. Hopefully, I will hear back from them soon.

I will review your comments about the bathroom with our housekeepers. I can't imagine how the bathroom got skipped if the bedroom part was cleaned. We've had several new housekeepers in the past month and we are experiencing some "growing pains". I will make sure that the room inspectors pay a closer attention during the inspection process too.

We appreciate your business, and am glad you will give another opportunity to serve you better. We will be installing new granite vanities starting next week. Hopefully, the project will be completed before your next stay. We look forward to welcoming you on your next visit.

Kim Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Lexington Conference Center

Property: Clarion Hotel Lexington Conference Center
Address: 5532 Athens Boonesboro Rd, I-75 at Exit 104, Lexington, KY 40509-9491 (Formerly Best Western Lexington Conference Center Hotel)
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Lexington
#13 Romantic Hotel in Lexington
#18 Family Hotel in Lexington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel Lexington Conference Center 3*
Number of rooms: 149
Official Description (provided by the hotel):
Clarion Hotel Lexington Conference Center, conveniently located on I-75 and Exit 104, in the "Horse Capital of the World", offers an unbeatable value at an affordable price in the heart of Lexington, KY. Clarion Hotel Lexington Conference Center is only minutes away from the popular attractions like Keeneland, University of Kentucky, Rupp Arena, and the Kentucky Horse Park. Hamburg Pavilion with over 30 retail outlets and restaurants is only 4 miles away. Adesa, Overnite Transportation, Amazon, St. Joseph and Shriners Hospitals, Ashland Oil, and Kentucky Basketball Academy are less than 15 minutes from the hotel. Clarion Hotel Lexington Conference Center offers heated indoor pool, outdoor pool, whirlpool, business center, and fitness room. Parking and wireless internet access is always free, and guests will love the complimentary hot breakfast bar each morning included in the room rate. Murphy's Bar & Grill is open daily offering mouthwatering appetizers and some of the finest bourbons in KY. Clarion Hotel Lexington Conference Center is a perfect place to hold a business meetings, family reunions, or wedding receptions. Whether you are planning a small meeting of 20 people or a large reception for 300 people, our sales office and on-site catering service staff are ready to make your event a complete success. At Clarion Hotel Lexington Conference Center, we understand that your pets are a part of your family. That's why we offer pet friendly accommodations where you and your pets can feel right at home. We look forward to welcoming you soon. ... more   less 
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Also Known As:
Best Western Lexington Hotel Lexington
Lexington Holiday Inn

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