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DoubleTree Suites by Hilton Hotel Lexington
Ranked #3 of 71 Hotels in Lexington
Certificate of Excellence
Lexington, United States
1 review
“Very nice”
5 of 5 stars Reviewed July 22, 2014

Hidden hotel outside of town. Very spacious rooms and great breakfast every morning. The clerks always welcomed me upon my arrival. My room was always clean to my expectations and none of my personal belongings were tampered with.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curdm, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, July 29, 2014
Thank you for taking the time to submit such a favorable review and for the wonderful comments. We appreciate you choosing to stay with us and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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824 reviews from our community

Traveler rating
    514
    188
    77
    33
    12
See reviews for
242
197
33
239
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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  • Spanish first
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English first
Richmond, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

It is very conveniently located, just a few minutes from downtown. The room is clean and nice, the staff are very friendly. We were really happy with our stay. The staff at the front desk welcomed us with warm cookies and the check in was fast and easy. The bathroom is big and clean.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank mikrayg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curdm, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, July 22, 2014
Thank you for taking the time to post such a wonderful review about your recent stay with us. As you stated we are very convenient to downtown Lexington and our staff members consistantly diliver excellent service. Thank you for choosing DoubleTree Suites by Hilton and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plover, United States
1 review
3 of 5 stars Reviewed July 21, 2014

The hotel and amenities were acceptable and expected. The service was sub-par. After a long day of travel I did appreciate the attitude at the front desk when an issue with the reservation arose. We consistently dealt with "attitude" at the front desk, despite our requests or questions being minimal. I hope that this lack of service is addressed with the staff so that other guests don't encounter the same.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curdm, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, July 22, 2014
Thank you for taking the time to submit your review about your recent stay with us. It was nice corresponding with you through email about your experiences and I am glad to know that you found the resolve acceptable. I assure you this was a great teaching/learning experience for our F/D staff member. Your satisfaction is extremely important to us and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portage, United States
1 review
3 of 5 stars Reviewed July 20, 2014

Title says it all. Stayed 3 nights. Didn't leave coffee, clean towels, left trash, no cleans cups, etc. on multiple days. One day they came to clean the room at 4:45 pm, while we were looking to come back and take showers and prepare for dinner, we needed to leave and wait in the lobby area for ~30 minutes, only to find a very poor service was performed. Can't recommend this hotel.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curdm, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, July 22, 2014
Thank you for the useful feedback and for choosing to stay with us. Your experience is very uncharacteristic to the services we strive to provide all of our guests. For this I am very sorry. If you have the opportunity I would appreciate the chance to communicate with your further regarding your guest experience and can be reached at mike.curd@hilton.com. I hope to hear from you soon and retain you as our guest for future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 17, 2014

Suite was huge, great for a family stay but cavernous for couple. Comfortable bed, nice quality linens, good shower; however, the room is way past due for upgrade. Freshen up the décor and lighting so it warrants the pricey amount charged for the suite.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Phyllis267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curdm, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, July 22, 2014
Thank you for the detailed and thoughtful comments. Room upgrades are on the way with new soft seating, carpet, lighting and drapery. This is scheduled to begin over the slower winter months of this year. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, United States
1 review
3 of 5 stars Reviewed July 9, 2014

Furnishings appear old and worn. Was not given the room type reserved. Was too tired to fight and complain. Was given small discount for inconvenience. Would have preferred the problem was somehow prevented.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kurt D D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curdm, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, July 22, 2014
Thank you for taking the time to submit your review about your recent stay with us. I am sorry about the room type change but am glad to see the desk made things right through a room discount. Thank you for choosing to stay with us and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minot, United States
1 review
4 of 5 stars Reviewed July 9, 2014

Great hotel, great service, made our stat super! Outdoor pool to soak up the sun was as expected and even more. Definitely will staycation there again, probably in the winter! Looking for a nice place to stay in Lex at a reasonable rate, slect this hotel

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curdm, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, July 22, 2014
I completely agree with you that sometimes there's nothing better than a staycation. We appreciate the favorable review and that you chose to stay with us. We are looking forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Lexington

Property: DoubleTree Suites by Hilton Hotel Lexington
Address: 2601 Richmond Rd, Lexington, KY 40509-1709
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Lexington
#6 Family Hotel in Lexington
#12 Romantic Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Lexington 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Hotel Lexington is conveniently located near University of Kentucky and Downtown Kentucky. Our French Quarter style Lexington KY hotel is also minutes from the attractions of Lexington including Kentucky Horse Park, Keeneland, and Hamburg Pavilion for shopping! Our on-site restaurant is another convenience provided to our guests. Enjoy our whirlpool bathtubs, available in each guest suite! ... more   less 
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Also Known As:
Doubletree Hotel Lexington

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