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“Friendly staff keeps us coming back”

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Clarion Hotel Conference Center North
Ranked #24 of 71 Hotels in Lexington
Reviewed March 12, 2013

We hold a yearly state speech tournament at the Clarion Lexington involving hundreds of room nights over two weekends, every available convention/business space, and two huge banquets. Over the years, we have built a great working relationship with staff members who literally treat us like family--we look forward to seeing them year after year as we would family at a reunion.

An informal poll of many of the coaches reflected our feeling on the friendliness and helpfulness of the staff. Even though the hotel was sold out for one of the nights we attended, we never experienced anything but courtesy and good service from what had to have been an overwhelmed staff.

Room Tip: No elevator, so request the first floor if stairs are a problem.
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  • Stayed: March 2013, traveled on business
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1  Thank betsy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarionlex, General Manager at Clarion Hotel Conference Center North, responded to this reviewResponded March 14, 2013

Thank you for taking the time to tell us about your experience. We love being the host hotel for your event and look forward to seeing you again next year.

Sincerely,
Melissa McGuire
General Manager

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563 - 569 of 747 reviews

Reviewed March 12, 2013

I'm originally from Lexington and moved out of state 2 years ago but return every other weekend to spend time with my 10 year old sons and I stay at the Clarion every time and wouldn't think of staying anywhere else. I have stayed at The Clarion on at least 25 occasions over the last 18 months. My sons wouldn't allow it if I even considered anywhere else. Every aspect of the Hotel is awesome, especially if you have kids. The front desk personnel is friendly, efficient, and accommodating. They are all great but our favorite is Heather who my sons adore. The rooms are always spotless and roomy and comfortable. There are always to sets of pillows on each bed, some with down feathers and some without for the ones with allergies. The flat screen HDTV are nice and are easy to plug a video game into. The TV lineup actually makes sense. The locals, kids, news, sports, and movie channels are all grouped together which makes channel surfing a breeze. The folks in the rest/bar are always friendly and we almost always get a great meal at a fair price. The complimentary breakfast is always hot, the buffet is always stocked so you can get cereal, scrambled eggs, bacon or sausage and pancakes or do it yourself waffles (fun) without a wait. Usually there are several kids and teenagers staying but the Sargent at Arms, Ray does a great job of keeping the wild ones in check. He is a great guy and very helpful so look him up if you need any help. On one of my stays, I had a TV go bad so the staff gave me a new room and it seems like everyone (security, housekeeping, etc) helped us move into the new room and to top it off, the owner (yes, the owner) stopped me to make sure everything was okay and gave me his number to call if anything needed attention. Charles is very hands on and stays at the hotel on occasion. His commitment, attitude and and work ethic has filtered down to every single employee that I have encountered. I love this place almost as much as my kids do. I'm biased to the Clarion because they earned it. Great City, Great Hotel, Great Value!!!!

Room Tip: book early so you can get a room. All the rooms are nice.
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  • Stayed: March 2013, traveled with family
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Thank Rick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarionlex, General Manager at Clarion Hotel Conference Center North, responded to this reviewResponded March 14, 2013

Thank you for your wonderful comments. I am so happy that your boys like the FunDome area, it is truly a great area for kids and those young at heart. I will be sure to pass on your wonderful comments to our staff and appreicate you making mention of those who go above and beyond to make your stay memorable. We appreciate your repeat business and can't wait to see you again.

Sincerely,
Melissa McGuire
General Manager

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Reviewed March 4, 2013

Close to I-75. Check-in was swift - - probably the quickest we've experienced.. As the hotel GM mentioned in response to an earlier review we requested a room with the new upgrades - - and king-size bed - - non-smoking. The receptionist accepted our $69 Hotels.com (formerly Room Saver) coupon. We stayed 3/1/2013.

Our room was on the ground floor (hotel only has two floors - - don't think there is an elevator) off an internal corridor.

The lobby is decorated nicely with on open stairway to the second floor. There is a (24) hr. coffee maker in the lobby. The carpeting in the well-lighted corridors looks new.

Our room was very large and clean - - king-size bed with very comfortable memory foam mattress, new pull-out couch, microwave, small refrigerator (both looked new), large flat-screen TV, coffee table and work desk with computer chair. Our room was well lighted with a floor lamp, desk lamp, two bedside lamps and a foyer light.

The bathroom was small but clean (no mold) - - new curved shower rod and shower curtain
and new mirror and over-the-mirror light. The bathroom was freshly painted.

There are two computers and a printer just off the lobby for guests to use.

Being a former Holiday Inn there is a holidome with a large pool, hot tub and game arcade which we think kids will enjoy.

The restaurant is connected to the hotel - - it was just down a short corridor from our room.

The free buffet breakfast was probably one of the best we've experienced. Each guest needs
a ticket which we got at check-in. The buffet was extensive - - already-prepared oatmeal (not in a package), (3) cold cereals, several juices, apples & oranges, pancakes, scrambled eggs, diced potatoes cooked with peppers and onions, sausage links, biscuits and gravy, bagels, coffee..

We ate from china plates and coffee cups and real silverware - - not styrofoam and plastic.

There were three buffet attendants who kept everything well stocked.

The only negative thing - - a maid was vacuuming the end corridor about 6:15 A.M. - - it didn't bother us though as we were getting an early start after the buffet breakfast which opened at 6:30 A.M.

We will stay here again when passing through Lexington on our way home from our three-month winter stay in Myrtle Beach, SC

  • Stayed: March 2013, traveled as a couple
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Thank BKCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarionlex, General Manager at Clarion Hotel Conference Center North, responded to this reviewResponded March 6, 2013

Thank you so much for your wonderful comments. We appreciate your business and can't wait to see you again soon.

Sincerely,
Melissa McGuire
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2013

this was our stopover going home, checkin was a breeze, the room was okay a little dated but clean, we were next to the doorway to the main hall and it was a bit noisy at first i didn't want to bother trying to change rooms even tho' there was a note in the room if we weren't happy that they would remedy the situation, it did quiet down later on. the beds are very comfy. we went to the restaurant for supper and it was great our server Paula was a gem , pleasant, helpful, prompt she convinced us to try some real Kentucky comfort foods such as a stew and a skillet dish which were delicious, breakfast was included and quite good , we will try to make this our stopover going down and coming home next year

Room Tip: stay away from the rooms by the hallway to the lobby
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  • Stayed: February 2013, traveled as a couple
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Thank rosrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarionlex, General Manager at Clarion Hotel Conference Center North, responded to this reviewResponded March 3, 2013

Thank you so much for choosing Clarion Hotel in Lexington. I am so happy that Paula took such good care of you and we would love to be your "stopover" hotel on your way home and back. We are currently renovating our rooms so be sure to ask for an updated room during your next visit.

We can't wait to see again soon.

Sincerely,
Melissa McGuire
General Manager

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Reviewed February 26, 2013

The Clarion has been around a long time. It was previously the Holiday Inn North, and in its day was a company-owned non-franchised HI that was a cut above the chain's average roadside locations. It's a sprawling property with nearly 300 rooms, but it's definitely showing its age. This is easily one of Lexington's bigger hotels and it still does a booming convention and meeting trade. The staff is very friendly and the property is pleasant, but updates need to be made. The food and beverage underwhelms, but the wait staff is very accommodating. The original HoliDome is still fully functional here and maintained. The property is only two stories but has several wings and some exterior corridor rooms, if this is an issue for you, make sure you ask for an interior room.

  • Stayed: February 2013, traveled on business
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Thank tjl3845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarionlex, General Manager at Clarion Hotel Conference Center North, responded to this reviewResponded February 27, 2013

Thank you for choosing Clarion Hotel. We appreciate your business and your valuable comments. Since this property was purchased and changed brands in 2010 we have undergone renovation in several areas and we have additional plans for the coming year. We hope that you will come back to see our wonderful staff again and again to see and experience the changes we are making for you.

Once again thank you for comments. We look forward to seeing you again soon.

Sincerely,
Melissa McGuire
General Manager

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Reviewed February 25, 2013

We understand that this hotel has been under new ownership only for a couple of years. It is an older hotel, but very clean and comfortable, with pleasant and helpful staff. The location is very close to the interstate with a gas station right next door. The complimentary hot breakfast was excellent and we enjoyed our evening meal at the restaurant as well. Larry was very accomodating. There is also a pub/sports bar in the facility for more casual dining. We will definitely use this hotel again, especially if we have our grandchildren with us. There is a huge pool and game room to entertain them.

  • Stayed: February 2013, traveled as a couple
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Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarionlex, General Manager at Clarion Hotel Conference Center North, responded to this reviewResponded February 27, 2013

Snowbirds,

Thank you so much for choosing Clarion Hotel and for your wonderful comments. I am so glad that you enjoyed your stay and we are anxiously awaiting your return.

Thank you,
Melissa McGuire
General Manager

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Reviewed February 4, 2013

We have stayed several times at this Clarion Hotel and especially love their pet friendly attitude (they even have a special sign at the front desk welcoming pets). The free hot buffet breakfast is probably the best we've ever had! The Clarion Hotel is very conveniently located right off the interstate, but very quiet as well. Love the memory foam bedding; will definitely be back again soon!

  • Stayed: January 2013, traveled with family
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1  Thank traveldivaaficionado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarionlex, General Manager at Clarion Hotel Conference Center North, responded to this reviewResponded February 8, 2013

Thank you for being a repeat guest. We are happy to accept your pet and really appreciate your glowing comments. The Tempurpedic mattresses are a great asset and we are proud to offer them as well as Serta mattress options.

We look forward to seeing you again very soon.

Thank you,
Melissa McGuire
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Conference Center North

Address: 1950 Newtown Pike, Lexington, KY 40511-1332 (Formerly Holiday Inn Lexington North)
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Lexington
#21 Family Hotel in Lexington
Price Range: $87 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel Conference Center North 3*
Number of rooms: 296
Official Description (provided by the hotel):
Enjoy well-appointed accommodations and exceptional amenities at Clarion Hotel Convention Center North. We’re close to many exciting attractions including Kentucky Horse Park and the University of Kentucky. With a free shuttle to and from Blue Grass Airport and over 13,000 square feet of meeting space, our hotel is ideal for any type of travel. We are also near The Red Mile Race Tracks, Lexington History Center, Mary Todd Lincoln House, American Saddlebred Museum, Jean Farris Winery, Equus Run Vineyards, Georgetown College, Commonwealth Stadium, Fayette Mall and Transylvania University. Enjoy relaxing and exciting on-site recreation, whether you’re traveling with kids or a kid at heart. Our FunDome Recreational Center features an indoor pool, basketball court, video arcade, and plenty of fun for adults too. You’ll never miss a minute of the action with our on-site sports bar. Plus, you can even bring Fido along with you and enjoy our pet-friendly accommodations. All of our spacious guest rooms feature flat-screen TVs, hair dryers, irons and ironing boards, coffee makers, microwaves, and refrigerators. Long-distance travelers will appreciate our guest laundry services. Some rooms have sofa sleepers, desks, and activity tables. Get together at the Clarion Hotel Conference Center North. Lexington hotels like ours provide the social atmosphere that makes it the perfect place to meet up with friends family and colleagues for any business or special occasion. Book now! ... more   less 
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Also Known As:
Holiday Inn Lexington
Lexington Holiday Inn

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