I have been riding horses since I was three years old, so anything horses is enjoyable for me. My boyfriend and I planned our annual vacation which started in Tennessee in the Smoky Mountains and ended in Lexington so that we could take the horse tour. I booked online for an afternoon tour so that we would have time to check out of our hotel in the Smoky Mountains and drive the four and a half hours to Tennessee. However, there was an error along the way that somehow caused me to be in the morning tour although my confirmation email said that I had booked the afternoon tour. Instead of admitting her mistake, the owner instead called me and asked me if I was "too lazy to get my keester out of bed" to make it to the tour. When I explained that I was commuting up from Tennessee, she was not apologetic and instead gave me attitude about trying to fit me in the afternoon tour instead. To avoid anymore attitude, my boyfriend and I adjusted our work schedules to make the Monday morning tour instead. I was very disappointed in the customer service I received.
The tour itself was fantastic. Our guide was very knowledgeable and kind. I got to see a beautiful track and some beautiful horses. I enjoyed the tour very much, however due to the behavior from management, I would never recommend this group to a friend.
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