I used my credit card as a third party authorization for my Son to stay at this motel. I was told I would get a $100 refund if all of the rules were followed and the room was clean, no damage, trash taken out, etc. All of these things were checked by my Son and his girlfriend so that I would be sure to get my deposit back. I got $58.00 of my money credited, not $100.00. It took 2 weeks to get that and when I called about it I was told there were service charges for trash in the room (it was taken out and the room was completely cleaned of all when they left.) There was a $20.00 charge for a damaged sheet, and a lockout fee of $10.00. When my Son's girlfriend went to check out, there was no one there, so she left the key under the window. (that was the "lockout Fee." Holly at the hotel told me that it was supposed to be given directly to them (where were they?) and at that time they were to go with management to the room while they looked it over (also highlighted on their check-in sheet.) . So, by not staying there to wait for someone to accompany them, one of the personnel went to the room and came back with this report. With no one to say differently, they can say anything they want and keep as much of your money as they want. My Son had just gotten out of the hospital and was unable to hang around until someone decided to show up. So, they basically are going to find something to get your deposit . Buyer beware.
- Official Description (provided by the hotel):
- WoodSpring Suites Lexington is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed 24/7. - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. - Pet-friendly hotel ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Priceline, Hotwire, Cheap Tickets and Agoda so you can book your WoodSpring Suites Lexington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.