Great location. It was easy to find yet not right on the Interstate and main roads. Excellent service, and staff. Evening reception was an unexpected and a nice bonus. Wonderful breakfast. It was quiet and accommodating.More
Great location. It was easy to find yet not right on the Interstate and main roads. Excellent service, and staff. Evening reception was an unexpected and a nice bonus. Wonderful breakfast. It was quiet and accommodating.MoreShow less
Thank you for the great review! We are thrilled you found our staff so helpful and friendly through out your stay. The Managers Reception and breakfast are always a highlight. We all hope we have the opportunity to server you again sometime soon.
THIS HOTEL IS EXCELLENT – THE STAFF IS EVEN BETTER! THANK YOU FOR A WONDERFUL STAY – YOUR ABILITY TO HANDLE EMERGENCIES, ESPECIALLY IN A WIND STORM, WAS MUCH APPRECIATED! WAY TO GO – RECOMMEND TO ANYONE WHO WANTS TO BE CONFIDENT THAT THEY ARE IN CAPABLE HANDS NO MATTER WHAT! EXCELLENT TEAM – WONDERFUL HOTEL!
We pre-booked a different hotel several weeks in advance, confirmed our arrival the day of, only to have our reservation thrown out upon arrival after a horrible wind storm & after a 10.5 hr drive from Philadelphia! We came to a pitch black hotel - once inside with the help of our iPhone flashlight, we were told to find another hotel & that we could not be checked in because the computers were down, the Manager was nowhere to be found & there were no rooms since they did not know what rooms were available & no emergency staff could be reached?!
Standing in disbelief in a completely pitch - black hotel with no help, we used our cellphones to call the nearby EMBASSY SUITES, whose staff immediately came to our rescue! Their Senior Engineer & Manager came to greet us, checked us in, got us a clean room & welcomed us with open arms, even carrying our luggage into the room!
IF YOU CONSIDER STAYING ANYWHERE, STAY AT THE INCREDIBLY WELCOMING & COMPETENT IN ANY EMERGENCY EMBASSY SUITES HOTEL – SIMPLY EXCELLENT SERVICE, WONDERFUL STAFF & COMPETENT IN THE MIDDLE OF THE DAY OR NIGHT IN ANY EMERGENCY! THANK YOU!
Thank you for taking the time to leave this review. We are happy that we were able to exceed your expectations. I will share your feedback with the entire team so they know how much you enjoyed your stay. I look forward to meeting you on a future visit to the Lexington area.
Visited Keenland and stayed at the Embassy Suite and it was a fabulous hotel. Staff was great, the coffee not so much, but it was a great stay. Parking was a challenge since there was an event, but overall, it was a good experience.
I am thrilled you found our location so convenient to the local attractions including Keenland. Thank you for the feedback regarding the coffee as well. I will be sure to look into this concern. I hope that you will again choose to stay with us during your next visit to the tracks.
I live in Lexington, Kentucky and had never experienced our own local Embassy Suites. To be honest, it is across the street from a Marriott and I thought there was no way to beat a Marriott. But, was I very pleasantly surprised. I would stay at am Embassy Suite again and again. Everyone was very helpful and the place was immaculate!
Thank you for your great review and thank you for giving us a try. It is great to hear that you enjoyed yourself so much. With everything Embassy Suites has too offer, we are certainly pleased to hear you will now be a loyal traveler!
Hotel was great but the bathrooms need to be renovated. Had the breakfast and it was excellent. Also the room service was delivered timely and the food was delicious. The employees really worked hard to make sure your stay was good. Again the only complaint is the bathrooms need to be totally renovated.
Thank you for your feedback. I am very happy to tell you that our bathrooms are being renovated as I type. Everything is being replaced and the finished product looks fantastic. I hope you will visit again sometime soon so you can see the progress. Thank you for the very kind words about our team.
This property is one of the nicer Embassy Suites (they are all pretty nice!). The price is a little higher than some of the other properties but I think you get what you pay for. Manager's reception had a nice selection of snacks which were kept stocked throughout. Staff came around to chat which was a nice touch. Room was clean and updated. Breakfast was great as usual, true restaurant type seating and lots of staff coming around to clear dishes etc. Beautiful location and convenient to Kentucky Horse Park.
I am pleased to hear you had such an enjoyable visit. Our team works very hard to ensure a pleasant stay for all of our guests. I hope you visit again sometime soon to see our renovated guest bathrooms! Thank you again for taking the time to review our hotel.