I reserved a handicap accessible room in JULY for an October reservation. Upon arrival I was told that they did not have an accessible room. The desk manager apologized and said "he'd knock a few bucks off". That wasn't much consolation for the handicapped member of our group.
After our stay I did not get Hilton Honors points. I called the Hilton Honors line to get credit for the stay and I was told that since I received compensation for my room, I guess that was when he "knocked a few bucks off", I would not get points. I eventually did get the points and I was told that the general manager of the site would contact me within 3 business days to discuss my experience. It's been over a week now with no call.
The fact that this location is dismissive over reservations, particularly handicap access rooms, tries to screw you on points when they try to "knock a few bucks off" and to cap it off has an unresponsive general manager leads me to believe there are far too many better choices in Lexington. You do not get the value for the premium they charge. As someone that spends almost 100 nights a year on the road I would strongly recommend staying elsewhere.
Another aside, the rooms need an update as the carpet is quite old and there was mold in our shower. See posted pictures of mold.
- Official Description (provided by the hotel):
- he Embassy Suites Lexington hotel boasts a beautiful setting in the heart of Kentucky's Bluegrass Country at the University of Kentucky Coldstream Research Campus. Visit our Lexington hotel and you're centrally placed for the finest equine attractions, horse farms and many of the area's major corporate names. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com and Priceline so you can book your Embassy Suites by Hilton Lexington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Lexington
- Lexington Embassy Suites