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Reviews (683)
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All reviewsno elevatorguest housefront deskroom was cleanfirst floorheated poolwaffleswaffle makerwould stay here againcontinental breakfaststaff was very friendlyoff the highwayexercise roombiscuits and gravycracker barrelnice stayconvenient location
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119 - 124 of 683 reviews
Reviewed October 9, 2017

When I got there the hotel was on fire. The front desk clerck had no help from anybody else. She was there by herself trying to check people in while the fire department is trying to break into rooms to find out where the fire is. Multiple fire violations no elevator to the second floor. You have to drag your luggage all the way up on the stairs. Tremendous amount of noise in the lobby people using washer and dryer all night long stay away from this motel.

Stayed: October 2017, traveled on business
Review collected in partnership with this hotel
Thank ArtMateen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded October 11, 2017

Thank for taking the time to leave us a review. As you know things happen in hotels and the fire alarm was triggered, and the fire department was automatically contacted to insure the safety of our guest. After the fire department checked and everything was okay we were able to get back to business. We are approved from the fire department on operating a safe business. I do apologize if your check in process was a bit slow due to emergency at the hotel. As this does not happen on regular basis, hope you give us another try on your next trip.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2017

We visited Lexington during the opening weekend of Keeneland, as well as a Univ. of Kentucky football game; rooms were hard to find. We favor value-oriented chains, and value was tough to find, too. We booked Guest House for four nights, at an average of $100 per night. The hotel is unpretentious but has the things we look for: It's clean, the staff is courteous, the bed is comfortable and the location is decent. There's a small indoor pool that is probably more for kids than adults. The breakfast is what you'd expect with a few pluses, including really fresh bagels and half-and-half for coffee (instead of the crummy non-dairy creamer). The maid service is excellent; our room was done so nicely each day. A full complement of cable channels is available, too. The hotel is located near a Starbucks, McDonalds and WalMart, if that matters, as well as a lot of chain restaurants. All in all, it was a good fit for us.

Room Tip: We were on the first floor, which we usually don't like, but this was fine. We did not hear anything in the other rooms.
  • Stayed: October 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Renchard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded October 11, 2017

I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

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Reviewed October 7, 2017

Breakfast was great. The hotel seems to be recently updated but not all of the room was updated (bathroom was not).

There is no elevator in the building.

There is a McDonald's right next to the hotel.

There is also what may be a strip club down the street. Not the greatest neighborhood

Stayed: September 2017, traveled with family
Review collected in partnership with this hotel
Thank Taurusk8tr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded October 8, 2017

Thank you for taking the time to leave us a review. I am glad to hear that you enjoyed our breakfast. We continue to keep the hotel up to date, so we are always working on ways to improve. Hope to see you on your next trip.

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Reviewed October 7, 2017

The evening hotel staff was great, but the room in spite of being non-smoking reaked of cigarettes. Room really spacious, shame the hand basin is in the room rather than the bathroom. Bathroom antiquated.

Stayed: October 2017, traveled as a couple
Review collected in partnership with this hotel
Thank clemenceg787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded October 8, 2017

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room had a smell and the design of the rooms didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forwardto seeing you soon.

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Reviewed October 6, 2017

Great place to stay, everything was really nice. There is a fridge in the room, which is a nice touch. The women at the reception desk was friendly and gave great advice on where to have dinner. We would definitely return

Stayed: October 2017, traveled as a couple
Review collected in partnership with this hotel
Thank bogeybogeybogey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestHouseLex, General Manager at GuestHouse Inn & Suites Lexington, responded to this reviewResponded October 8, 2017

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

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